Reviews
I had an Appointment with Adam. He was so kind and very open about everything. We looked at many car options and he explained the whole process to me. I would recommend working with him of the sales people. My wife and I will be going back when getting a car to get from him in the future.
I had an Appointment with Adam. He was so kind and very open about everything. We looked at many car options and he explained the whole process to me. I would recommend working with him of the sales people. My wife and I will be going back when getting a car to get from him in the future.
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you, Tommie! I truly appreciate your kind words about Adam and the positive experience you had at Checkered Flag Toyota. It’s great to hear that he was able to help you and your wife through the car selection process. We look forward to welcoming you both back in the future. Don’t hesitate to reach out if you have any questions in the meantime! Sincerely, Bryan Lane - General Manager - [email protected]
Allison was the best car salesman my family & I have ever encountered. She was friendly, knowledgeable, and super helpful with the process of buying a vehicle.
Allison was the best car salesman my family & I have ever encountered. She was friendly, knowledgeable, and super helpful with the process of buying a vehicle.
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- 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Thank you for your wonderful review, Kyleigh! I am thrilled to hear that Allison provided you and your family with such a positive car buying experience at Checkered Flag Toyota. Her friendliness and knowledge truly make a difference, and I appreciate you sharing your thoughts. We look forward to assisting you again in the future! Sincerely, Bryan Lane - General Manager - [email protected]
They gave us pricing up front, true to their no haggle policy. Transparent, ethical, smooth car buying experience. I recommend one hundred percent. Ask for Alan Johnson.
They gave us pricing up front, true to their no haggle policy. Transparent, ethical, smooth car buying experience. I recommend one hundred percent. Ask for Alan Johnson.
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for your fantastic review, Mark! I am thrilled to hear that you had a transparent and smooth car buying experience at Checkered Flag Toyota. Alan and our team strive to provide the best service possible, and your recommendation means a lot to us. We look forward to seeing you again in the future! Sincerely, Bryan Lane - General Manager - [email protected]
I reached out three times and was completely ignored. No one ever contacted me. Even if the car was under contract, someone could have had the decency to answer my email.
I reached out three times and was completely ignored. No one ever contacted me. Even if the car was under contract, someone could have had the decency to answer my email.
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- Overall experience
- 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did not make a purchase
We acknowledge your review and are currently looking into the events you’ve detailed.
I’ve had a few services with Dallas recently that’s been outstanding and worth my effort to spotlight. In the past I’m with Terry who has been phenomenal! In all I’ve been a customer of CFT for 20 years. I’ve never had a service on a Saturday due to lower staffing. However, to my surprise they were staffed well and I was able to get my routine maintenance completed plus a few additional items recommended. The time table was communicated on my initial appointment and the approximate time with additional items. They even washed my car all in under two hours. I did not mind the wait and got exercise outside their nice neighborhood with walks. I have also had great communication with service management and Scottie. He always remembers my name which blows me away. I’ve also purchased two cars and have enjoyed their sales department. I typically will browse the new cars on the showroom while waiting. The staff are always willing to answer my questions on upgrading. Finally I have also had full details completed through Columbus. His area keeps very busy and does an incredible job. Cannot say enough good things about Checkerd Flag Toyota and recommend them for both sales and service.
I’ve had a few services with Dallas recently that’s been outstanding and worth my effort to spotlight. In the past I’m with Terry who has been phenomenal! In all I’ve been a customer of CFT for 20 years. I’ve never had a service on a Saturday due to lower staffing. However, to my surprise they were staffed well and I was able to get my routine maintenance completed plus a few additional items recommended. The time table was communicated on my initial appointment and the approximate time with additional items. They even washed my car all in under two hours. I did not mind the wait and got exercise outside their nice neighborhood with walks. I have also had great communication with service management and Scottie. He always remembers my name which blows me away. I’ve also purchased two cars and have enjoyed their sales department. I typically will browse the new cars on the showroom while waiting. The staff are always willing to answer my questions on upgrading. Finally I have also had full details completed through Columbus. His area keeps very busy and does an incredible job. Cannot say enough good things about Checkerd Flag Toyota and recommend them for both sales and service.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you so much for your fantastic review! I truly appreciate your loyalty over the past 20 years and am pleased to hear about your positive experiences with our service team, including Dallas and Scottie. It's great to know that our efforts to maintain quality service even on Saturdays made a difference for you. I'm also glad you enjoyed your time at Checkered Flag Toyota while your car was being serviced. Your kind words about our sales department and Columbus's detailing work mean a lot to us. We look forward to seeing you again and appreciate your recommendation! Sincerely, Bryan Lane - General Manager - [email protected]
My wife and I have purchased multiple vehicles from Checkered Flag Toyota. We went to the dealership needing a new vehicle but not knowing exactly what we were going to get. Our product specialist Elshan Alakbarov was very knowledgeable of all of the Toyota products, very kind and courteous, and helped us immensely in our selection process. The entire Checkered Flag Toyota staff, especially Chris the manager, were great!! We love our new RAV4 and we would highly recommend Checkered Flag Toyota and Elshan. This is our 6th Checkered Flag Toyota vehicle purchase and we will definitely be back again. Thank You Elshan !!!
My wife and I have purchased multiple vehicles from Checkered Flag Toyota. We went to the dealership needing a new vehicle but not knowing exactly what we were going to get. Our product specialist Elshan Alakbarov was very knowledgeable of all of the Toyota products, very kind and courteous, and helped us immensely in our selection process. The entire Checkered Flag Toyota staff, especially Chris the manager, were great!! We love our new RAV4 and we would highly recommend Checkered Flag Toyota and Elshan. This is our 6th Checkered Flag Toyota vehicle purchase and we will definitely be back again. Thank You Elshan !!!
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- 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you so much for your wonderful review! I'm thrilled to hear that you and your wife had such a positive experience at Checkered Flag Toyota. It's great to know that Elshan was able to assist you with your vehicle selection and that you love your new Toyota RAV4! We truly appreciate your loyalty and recommendation. We look forward to welcoming you back for your next purchase! Thank you once again for choosing Checkered Flag Toyota! Sincerely, Bryan Lane - General Manager - [email protected]
I asked if there was a specific vehicle in stock. I received multiple email responses with multiple contradictions. One email would tell me that there were three in stock. Then I would receive another email saying there are none in stock This went on numerous times. Poor communication!! I've already delete the emails so I'm not sure who I was speaking with.
I asked if there was a specific vehicle in stock. I received multiple email responses with multiple contradictions. One email would tell me that there were three in stock. Then I would receive another email saying there are none in stock This went on numerous times. Poor communication!! I've already delete the emails so I'm not sure who I was speaking with.
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- Overall experience
- 1.0
- Does not recommend this dealer
- Shopped for a new car
Thank you for sharing your experience with us. I understand that receiving conflicting information about vehicle availability can be frustrating. At Checkered Flag Toyota, we strive to maintain clear and accurate communication, and I appreciate your feedback. If you would like to discuss this further, please feel free to reach out to me directly. I would be happy to assist you and improve your experience. Thank you again for your valuable input. Sincerely, Bryan Lane - General Manager - [email protected]
Dealership is very accomodating and the staffs are nice too. I highly recommend this dealership. For me, the best place to get your Toyota vehicle.
Dealership is very accomodating and the staffs are nice too. I highly recommend this dealership. For me, the best place to get your Toyota vehicle.
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you so much for your wonderful review! We’re thrilled to hear you found Checkered Flag Toyota accommodating and that our staff made a positive impression on you. Your recommendation means a lot to us, and we appreciate your trust in us for your Toyota needs. We look forward to serving you again in the future! Sincerely, Bryan Lane - General Manager - [email protected]
Vehicle in for first 5K service, basically a tire rotation. Also wanted to get trunk kick release working. Initially told I would have to pay a $179 diagnostic fee. This on a car with 5K miles under warranty. Also mentioned that the remote start function rarely works. Told it might be a subscription service that had expired. Please get service writers who know what they are doing instead of irritating the customer. After answering survey about service, received a message thanking me for feedback. "... would like a chance to correct any issues. Please contact us at your earliest convenience." How about a name and phone number of who to contact?!
Vehicle in for first 5K service, basically a tire rotation. Also wanted to get trunk kick release working. Initially told I would have to pay a $179 diagnostic fee. This on a car with 5K miles under warranty. Also mentioned that the remote start function rarely works. Told it might be a subscription service that had expired. Please get service writers who know what they are doing instead of irritating the customer. After answering survey about service, received a message thanking me for feedback. "... would like a chance to correct any issues. Please contact us at your earliest convenience." How about a name and phone number of who to contact?!
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- Overall experience
- 1.0
- Does not recommend this dealer
- Came in for service or repair
Thank you for sharing this review regarding your experience with us. I’d like to discuss this with you further if you could please contact me at your earliest convenience. Sincerely, Bryan Lane - General Manager - [email protected]
I have called my service advisor multiple times and asked for a call back. No response. This has happened several times. What prevents the courtesy of a return call? It is poor practice to ignore the requests of a customer to has spent over $50,000 for a new vehicle and cannot get the service advisor to respond. Terrible
I have called my service advisor multiple times and asked for a call back. No response. This has happened several times. What prevents the courtesy of a return call? It is poor practice to ignore the requests of a customer to has spent over $50,000 for a new vehicle and cannot get the service advisor to respond. Terrible
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- Overall experience
- 1.0
- Does not recommend this dealer
- Came in for service or repair
I appreciate you taking a moment to leave this review detailing your recent visit. Please reach out to me directly whenever you have a free moment as I’d like to hear more about what happened and work together to come to a resolution that improves your experience. Sincerely, Bryan Lane - General Manager - [email protected]