Reviews
Review of Fremont Premium Subaru
I was expected a better reliability on Subaru Outback, some unexpected problem.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hello Stephen, we appreciate you taking the time to leave us this feedback. If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!
Subaru Outback service
The dealership installed a Subaru CD player and did some other minor repairs. Everyone is courteous and the workmanship is excellent.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hi, in order to deliver the best experience possible, we try to set high expectations for ourselves. We're so glad to receive your positive review. If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!
All in all, a really good experience
It was good....! Made better by them giving me a Lyft ride(my very first) home to wait, as opposed to hanging out for hours in their waiting room! I got stuff taken care of at home and a series of text messages to my cell kept me in the loops about what was going on with my car repair - win-win!! AND, they sent me a link by text to schedule fore another Lyft to take me BACK to the dealer to pick up my car.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Awful Customer Service
I have had nothing but issues with this dealership since purchasing a vehicle with them in June of 2020. The dealership failed to smog and register my car when I purchased it from them and I only discovered this upon receiving a notice from the DMV. Kathleen Garcia contacted me and offered to reimburse me for the smog on November 23. It is now April 4, and the staff has chosen to ignore all communications I've sent to the various managers. Jacob Lozano, the service manager, is both rude and condescending when you bring your vehicle in for service. My vehicle sat at their dealership in the dirt parking lot for two weeks from September 30 through November 15 only for them to send me to have service done at another dealership. I do not recommend anyone purchase a car from these people and I actively tell anyone to stay away from this dealer. I'm still fighting for any sort of resolution for several major issues that I've had with them and I'm being ignored and pushed aside to this day.
- Customer service 1.0
- Buying process 3.0
- Quality of repair 2.0
- Overall facilities —
- Overall experience 2.0
- Does not recommend this dealer
- Came in for service or repair
- Did make a purchase
Hello Ryder, we appreciate you taking the time to leave this review. We regret to learn that you did not have a more positive experience with us. Please reach out to Internet Directory, Scott Hill at shill@premierautomotive.com or (510) 319-5500 and we will work with you personally in rectifying the issues you experienced. Take care.
My review
Friendly staff , knowledgeable service advisor, and clean customers waiting area
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hi Jenel, thank you for your kind words! We're happy we could help. If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!
First time service at Fremont Subaru
The service was great. All my answers were answered. A free car wash after the service. Thank you.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hi, thank you for your kind words! We're happy we could help. If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!
great job
Sid did a great job with communication, getting my car fixed and the price of the repairs.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hello, thank you for your kind words! We're happy Sid could help. Please don't hesitate to reach out if there's anything additional we can do for you.
Forester Service
Again, the service and communications were great! It?s why we keep bringing our Subies to Fremont Subaru! Thanks Team!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Eileen, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Premier Subaru of Fremont. We hope you continue to choose us for all your automotive needs! Take care!
Great Experience!
My family had an incredible experience buying a Certified Pre-Owned Subaru. After seeing a price that was lower than anything we could find in Southern California, we worked with Richard to organize the purchase. Ultimately, the General Manager happened to be visiting Los Angeles and even drove the car down for us!! Upon receiving the car, Richard went above and beyond -- he spent quite some time with us on the phone walking us through setting up all the features. He has been incredibly available and helpful with any other questions we had -- always available via text/phone. Truly an extraordinary car buying experience!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Tanya, we're so glad that we were able to go above and beyond your expectations! If you have any additional questions about your new vehicle, we will be more than happy to assist you! Safe travels!
Excellent customer service at Fremont Subaru
Shane works in sales at a Fremont Subaru. He was super friendly and knowledgeable. Not pushy whatsoever. He helped me attain a very fair price through the help of his manager. I left happy with my experience at Fremont Subaru and would recommend anyone in the Bay Area go there to look at or buy a car
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hi Matt, thank you for your kind review; we are happy to pass along your comments to Shane here at Premier Subaru of Fremont! Thanks again for the recommendation, and have an amazing day!