Reviews
Entire Staff is very helpful. Leased twice here with Diane Almonte who is great. Glad to be a customer here
Entire Staff is very helpful. Leased twice here with Diane Almonte who is great. Glad to be a customer here
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
On March 26, 2026, I contacted Diana and started the paper work for a vehicle. All morning while at work. Diana proceeded in getting everything needed to make sure I had a fast turnaround when i got to the dealership. When I got to the dealership I all had to do was work on a few particulars and in less than 3 hours I had a brand new 2026 Hyundai Tuscon. Diana was on point made sure I had plenty of water. Had the car wash and detailed and even took it to off shipping mode. She even stayed an extra hour after she was suppose to leave and made sure I left with my car. You have a forever customer as long as you are working there.
On March 26, 2026, I contacted Diana and started the paper work for a vehicle. All morning while at work. Diana proceeded in getting everything needed to make sure I had a fast turnaround when i got to the dealership. When I got to the dealership I all had to do was work on a few particulars and in less than 3 hours I had a brand new 2026 Hyundai Tuscon. Diana was on point made sure I had plenty of water. Had the car wash and detailed and even took it to off shipping mode. She even stayed an extra hour after she was suppose to leave and made sure I left with my car. You have a forever customer as long as you are working there.
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- 5.0
- Does recommend this dealer
- Shopped for a new car
I was well received by Diana Aponte. Who worked with me until I finally decided which car I was taking home. I walked in undecided but she helped me 100%.
I was well received by Diana Aponte. Who worked with me until I finally decided which car I was taking home. I walked in undecided but she helped me 100%.
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- 4.0
- Does recommend this dealer
- Shopped for a new car
Thank you for your kind review! We’re so glad Diana Aponte was able to guide you and help you find the perfect car. Congratulations on your new vehicle, and we truly appreciate you choosing City World Hyundai!
I had a wonderful experience working with Diana while purchasing my car. From the moment I walked in, she was incredibly friendly, knowledgeable, and genuinely focused on helping me get the car of my dreams. She took the time to answer all of my questions, walked me through every step of the process, and made what can often be a stressful experience feel easy and enjoyable. I never felt pressured, and she was very transparent and patient throughout the entire process. What stood out most was how attentive and responsive she was—even after the sale. It’s clear she truly cares about her customers and takes pride in what she does. I would absolutely recommend working with Diana to anyone looking for a smooth and positive car-buying experience. Thank you again for all your help!
I had a wonderful experience working with Diana while purchasing my car. From the moment I walked in, she was incredibly friendly, knowledgeable, and genuinely focused on helping me get the car of my dreams. She took the time to answer all of my questions, walked me through every step of the process, and made what can often be a stressful experience feel easy and enjoyable. I never felt pressured, and she was very transparent and patient throughout the entire process. What stood out most was how attentive and responsive she was—even after the sale. It’s clear she truly cares about her customers and takes pride in what she does. I would absolutely recommend working with Diana to anyone looking for a smooth and positive car-buying experience. Thank you again for all your help!
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- 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you so much for your thoughtful review, Alexis! We’re thrilled to hear Diana made your experience so smooth, enjoyable, and stress-free. Her dedication to providing attentive and transparent service truly makes a difference. Congratulations on your new car, and we sincerely appreciate your recommendation. Welcome to the City World Hyundai family!
Diana A. was an approachable professional! Her approach to making the customer feel comfortable, informed and valued spoke volumes in interacting with her in reference to choosing the right vehicle and receiving a very good deal at City World Hyundai. I will share my Excellent experience with my close friends and family in need of a kind, knowledgeable and relatable sale representative such as Diana! Thank you Diana, and City World Hyundai for all of your support in helping me obtain my new car!
Diana A. was an approachable professional! Her approach to making the customer feel comfortable, informed and valued spoke volumes in interacting with her in reference to choosing the right vehicle and receiving a very good deal at City World Hyundai. I will share my Excellent experience with my close friends and family in need of a kind, knowledgeable and relatable sale representative such as Diana! Thank you Diana, and City World Hyundai for all of your support in helping me obtain my new car!
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you so much for your thoughtful review! We're thrilled to hear Diana made you feel comfortable, informed, and valued throughout your experience. Providing knowledgeable and supportive service is what we strive for. Congratulations on your new car and thank you for recommending Diana and City World Hyundai to your friends and family!
Diana was very detailed , she was helpful and she answered all the questions we had.
Diana was very detailed , she was helpful and she answered all the questions we had.
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for your great feedback! We’re so happy to hear that Diana was detailed, helpful, and able to answer all of your questions. Providing clear and thorough service is what we strive for. We truly appreciate your support and look forward to assisting you again in the future!
Diana Almonte made my experience worth while. She was and is absolutely amazing at what she does. I only deal with her whenever I go there. Such a pleasure to deal with
Diana Almonte made my experience worth while. She was and is absolutely amazing at what she does. I only deal with her whenever I go there. Such a pleasure to deal with
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- 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you so much for your kind words, Dushon! We’re thrilled to hear that Diana continues to make your experience worthwhile every time you visit. She truly is amazing at what she does, and we’re lucky to have her on our team. We appreciate your loyalty and look forward to seeing you again soon!
Manuel Martinez was fantastic. He has great customer service , knowledgeable, helpful and friendly. Would definitely recommend him to our friends and family.
Manuel Martinez was fantastic. He has great customer service , knowledgeable, helpful and friendly. Would definitely recommend him to our friends and family.
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for the wonderful review! We’re so glad to hear Manuel provided fantastic service and made your experience knowledgeable, helpful, and friendly. Your recommendation truly means the world to us. We appreciate your trust and look forward to helping you, your friends, and your family in the future!
The dealership is spacious with up to date car models but the star of my transaction on 2/14 was my sale rep Diana. I usually hate going to dealerships due the shark mentality sales reps have but Diana was beyond sweet , knowledgeable and she made my autistic son & very spunky daughter feel welcomed. That made me feel calm to make a decision to buy. Diana walked my husband & I through all the prices and packages without forcing us to buy. She understood that we had a budget & needed to stay in our range. I felt like I was talking to a family member Instead of a sales rep. we need more people like Diana in these positions that don’t just want your money but actually care about their jobs and clients. If you need a car I suggest you ask for Diana!!! She is there to make lasting connections. I also want to give thanks to the maintenance crew & Oscar the manager !!! they were very helpful.
The dealership is spacious with up to date car models but the star of my transaction on 2/14 was my sale rep Diana. I usually hate going to dealerships due the shark mentality sales reps have but Diana was beyond sweet , knowledgeable and she made my autistic son & very spunky daughter feel welcomed. That made me feel calm to make a decision to buy. Diana walked my husband & I through all the prices and packages without forcing us to buy. She understood that we had a budget & needed to stay in our range. I felt like I was talking to a family member Instead of a sales rep. we need more people like Diana in these positions that don’t just want your money but actually care about their jobs and clients. If you need a car I suggest you ask for Diana!!! She is there to make lasting connections. I also want to give thanks to the maintenance crew & Oscar the manager !!! they were very helpful.
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you so much for sharing such a heartfelt review. We’re truly honored that you chose us for your vehicle purchase. It means a lot to hear that Diana made you and your family feel welcomed, comfortable, and supported throughout the process. Creating a calm, pressure-free experience especially for families is exactly what we strive for. We’re also grateful for your kind words about Oscar and our maintenance team. We’ll be sure to share your feedback with everyone involved. Congratulations on your new vehicle, and welcome to the family!
This is my second time getting my vehicle here with Diana. My experience with her is always very positive. Shes knowledgeable, patient, and always takes the time to answer all of my questions without making me feel rushed or pressured. Diana explained the vehicle features clearly and made the process feel smooth and comfortable. I appreciated Diana and Shane the sales manager professionalism and transparency throughout the purchase. I felt supported and would confidently recommend them to others.
This is my second time getting my vehicle here with Diana. My experience with her is always very positive. Shes knowledgeable, patient, and always takes the time to answer all of my questions without making me feel rushed or pressured. Diana explained the vehicle features clearly and made the process feel smooth and comfortable. I appreciated Diana and Shane the sales manager professionalism and transparency throughout the purchase. I felt supported and would confidently recommend them to others.
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for sharing your experience! We’re so happy Diana and Shane made your second purchase smooth, comfortable, and transparent. We truly appreciate your recommendation and continued trust in us!