Vaden Chevrolet Pooler

BUYER BEWARE!!!! Please read this review before buying anything from this dealership! I bought my vehicle 2021 Ford Explorer XLT from Vaden of Pooler on 12/30/2024. May 28, 2025 (5 months later) I brought the vehicle back to Vaden of Pooler for the transmission shifting really hard. When I dropped the vehicle off, I was told by my salesperson that I would have a rental car ready for me when I got there. Of course, they didn't have a rental car ready, not even going into. Fast forward, Marianne in service department was who I was dealing with, and I was told by her after it sitting in their shop for 9 days with very little contact that it was not a transmission issue (NOT TRUE). So, we decided on June 7th, 2025 to go in and see what actually was going on with my vehicle because at this point, I couldn't get anyone to call me back or pick up the phone to answer my questions. Everything we had been told was xx. When we got there Marianne proceeded to tell us that they ended up finding a leak coming from the transmission pan and that my vehicle was on the lift checking it all to make sure they had fixed the leak. My husband was VERY upset as we were told on the phone nothing was wrong with it so he spoke with the manager Amanda still nothing but xx. We got the vehicle back that day and we were told we just owed $145 for a filter they replaced that wasn't covered under our warranty. I didn't even have my vehicle back for a month and it started doing the same thing again but worse this time. I called them to bring it back in. SO, back to the shop it went at the beginning of July. When I got there to drop off Marianne told me I wouldn't be getting a rental vehicle unless I wanted to pay for one. That was an absolute disaster, and I will NEVER deal with that woman again! My salesperson helped me and told me he would get a rental to me by the end of the day. The rental that was dropped off to me had no tag on the back, so I was pulled over with my children in the back and almost went to JAIL over a tag the dealership didn't put on the car!!!!! Absolute nightmare at this point! Then I get a phone call from Ford July 2nd, 2025 saying that my vehicle had been dropped off for warranty work and wanted to know what was going on. I wanted to scream, but I knew it wasn't their fault Vaden can't communicate! My car was at Ford from July 2nd-July 30th being fixed. The transmission had to be pulled disassembled to replace park pawl rod, park pawl and rear planetary. They replaced input shaft seals, seal to front pump, valve body, transmission fluid pan gasket and transmission filter. Now mind you this wasn't even a month after Vaden in Pooler had it and said it wasn't the transmission and I had paid them for the filter replacement that Ford did as well with no charge!!!!!! Told to come pick up on July 30th, 2025 by Ford. Went, picked up and vehicle was back in the shop at Ford on August 5th, 2025 for a whistling/popping noise coming from the front of my car. Was told it was just air getting in between the covers under the car no biggie. Well now we are in March 2026. My vehicle was back in the shop on March 12th, 2026 with SAME transmission issues and now being told that popping noise is the suspension and needs to be replaced and I need to pay a $250 deductible just to get it started under warranty and may have to pay more depending on what the warranty covers! My husband went a met with John Wringler Manager and was told he would make it right and put me in a different car with same payment to come back on March 23rd, 2026 @ 5pm. We showed up John wasn't even available at first and then after 30 mins of sitting there waiting on him told my husband he didn't tell him that! So again we were LIED too by a MANAGER! I WILL NEVER BUY ANOTHER VEHICLE FROM THEM OR SEND ANYONE I KNOW TO THIS SINFUL PLACE THAT STEALS PEOPLES MONEY AND SALES JUNK CARS with NO REMORSE! All this place wants is your money and the heck with you. Hope you aren't victim next!

This is the fifth car I have bought from Vaden. The dealership is great and Lorenzo I fabulous to work with. His follow up and assistance was invaluabl.

To be honest although I have always been brand loyal, I was on the fence of buying another Chevrolet from recent experience. Salesman Jeff Wright and Finance Manager Billy Conyers get the credit for saving me and my family from jumping ship to the competitor. Jeff was great to work with, not overly aggressive the way that some salesman can be, and Billy who I have worked with for years was very knowledgeable and helpful as he has been many times in the past!

My service advisor, Marianne, was very helpful. She had my Blazer ready when promised. It was my first time over there. Definitely a place to recommend.

Muy bien estoy muy satisfecha con la compra el se�or Carson me ayud� mucho y con lo que es el carro estoy muy contenta con la compra

Very nice experience. Sells and finance departments top notch. Highly recommend them. Plus the vehicle is amazing. I?m so grateful I made this purchase from them.

My visit to the Chevrolet dealership was for repair/service on my 2024 Trax. I experienced excellent customer service from Marianne with the process. Instead of leaving with my 2024 Trax. I left with a 2025 Trailblazer with the help from Clifford my sales representative. Thank you ?. I was very pleased with my experienced.

Terrible, the appointment we had scheduled with the salesperson neither the car or the salesperson was there. They told me the car was out for the weekend with one of the other managers. Turned out the car was dropped back off and we could look at it but there was a problem with the vehicle and it wouldn’t drive more then 35miles a hour. We searched the parking lot for 5/10 minutes but could not find the vehicle ! I went back online to search vehicles the next day and found out that it was sold ! Don’t know what kind of lies these sales people get taught but I will never give them by business and would not recommend going to this dealership !

Excellent experience from start to finish. Our sales agents, Luke and Cam, were extraordinary. We highly recommend this agency. Our new car was detailed and ready to go.We love our equinox.

My wife took the car and was very happy with the service and how they explained and handled the situation. Thank you very very much