Heritage Volkswagen Catonsville

This was our second time leasing from Heritage Volkswagen. Because of the outstanding service by Brendon Thomas, Leasing Sales Consultant we are very satisfied. He was patient and very knowledgeable and made us feel appreciated.

This woman and her team called me several times a day for 4 days after I bought my car to come back in to resign some paperwork. However when there with my MVA tags being flagged. They waited 23 days to tell me and thats only because I called asking about my registration. Smh. Meredith claimed they sent a letter explaining why I didn't get my tags with a refund of the $191 they charged me. Never received it. A week later I called again and now she says they mailed it out a few days ago. A week later and still haven't received anything. I really wish I never had any business with this team of "professionals".

Tyrone Carr was very helpful! He was very receptive to what i was looking for, answered all my questions, and was very patient with my decision making!

This man is extremely unprofessional. I bought a car on 1/16/26. My mechanic checked the car and seen issues with the The coolant tank that was empty. The Serpentine belt looking worn and brown, and low tread on the back tires. I brought it back in on 1/20. They refill it with coolant and tell me the belt and tires passed inspection so they won't replace them. Anastasia told me this. By 1/28 I bring the car back in because the tank is empty again. Anastasia claims the mechanic doesn't see a leak and they need to test it overnight. The test turned into 3 weeks without my car. No updates from service. No communication unless I called several times to get someone on the phone. On 2/19 I email Scott the general manager about my frustration on the lack of communication, the long process of finding the issue on my car, and hoping he could assist in anyway. Instead of email, he decides to call me. He tells me they didn't know of any belt or tire concern and I have a loaner car so I shouldn't feel frustration. As im trying to explain to him my concern getting my car back without him actually knowing what caused the tank to empty, he began interrupting me mid sentence, he began raising his voice, and became very rude. I asked him to please stop raising his voice and watch his tone. He then says " oh my god, go ahead, speak, ask your question". As I start speaking he interrupts again by repeating my name several names to get me to stop talking. I hung up and emailed him stating my disbelief of his combative behavior and unprofessionalism. He never responded. I wish I never step foot in this place. I got my car back 2/21 without any paper work saying what work they did on it or any exact reason the tank was empty. Worst dealer experience ever!

I've gotten my last 12 cars here. I liked it so much, I also worked there for 2 years !

Wes is an outstanding salesman. I purchased a vehicle from his previous location and he took care of us. When I needed another vehicle there was no question but to go back. I found out he was working at another dealership and had to go there! Again he exceeded my expectations and sold me a second car. Super detailed and made sure the process was smooth. If you need a vehicle, make sure you visit Mr Wes!

We enjoyed working with James Franklin. He was very helpful and understanding. No pressure at all. He stayed with us and helped us get into the vehicle we wanted. He also ensured that we were connected with the right personnel for our different steps along the way. I appreciate that he called after the sale to check on us and see how our transition to our new vehicle was going.

Khalil is truly Mr. Customer Service. He worked with us for months. He's very patient and knowledgeable. He will go above and beyond to understand your needs and help you find the right car. We highly recommend working with Khalil. Due to Khalil's hard work, we did buy a 2024 ID4 and love it. Unfortunately, Heritage didn't have the color we wanted and we ended up buying from a different VW dealer.

Great person to work with. Answered all my questions to my satisfaction . Great personality .Pleasure doing business with him.

Came in, was greeted and salesman was knowledgeable and answered all my question. They even matched another quote for my trade in. 2nd VW sitting in driveway from dealership.