Reviews
First time Volvo experience was great!
Tim at Volvo Fredericksburg made the experience of upgrading to Volvo very pleasurable. The “deal” was superb as well. I’ve shopped at Midlothian and Fairfax Volvo in the past and they don’t compare. Fredericksburg Volvo won my business
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Dear Jlambert, Thank you for the great feedback. We're glad you were impressed with Sales Consultant Tim Mitchell and the Volvo Cars Fredericksburg Team. We're glad our professionalism won you over. Enjoy your new vehicle and don't forget our team when it's time for service.
Excellent dealership in all aspects
Simply the best. The facilities are spotless and the employees are all knowledgeable and very courteous. No detail was overlooked or not explained. I would recommend to anyone who wants a dealership who values their customers.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Dear Mike, Thank you for your feedback. It's great to see you were impressed with our facilities and our team. We value our customers. In fact, we consider them our guests and seek to deliver excellence in every way. Thank you for the recommendation and 5-star rating.
Maps update or not
10,000 oil change time. software updates included maps. There are no new updates. I checked and there were. They said go ahead and install the new version myself with a mac and buy a thumb drive. Mac makes the process very hard. But what about there are no new maps updates since 2016? 2019 had a new update. who needs to be updated?
- Customer service 3.0
- Buying process —
- Quality of repair 3.0
- Overall facilities —
- Overall experience 3.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Dear Gene, Thank you for your recommendation of our dealership. We are sorry you had issues with your map updates and appreciate your input.
Great experience.
Charles made the experience a great one. Was very happy with the extras... Coffee, muffins, comfortable environment and timely service. They made sure my car was in the best condition possible.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Dear M. Carlisle, Thank you for the nice feedback on your visit to our Service Department. We're glad to hear you found Assistant Service Manager Charles Hickey made your visit a great one. Our mission is to deliver excellence each day with every car. Thank you for choosing Volvo Cars Fredericksburg to service your vehicle.
Dreaded repair light
They serviced my XC90 quickly and effectively at a fair price. So far my favorite dealership in northern Virginia. The staff was friendly and patient. Thanks guys!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
It's great to hear we're your favorite Volvo dealership in Northern Virginia, Ms. Ferreira. Our team does its best to provide efficient, expert service and at a fair price. Service Advisor Temia Brooks and the rest of the team appreciate the opportunity to help you keep your Volvo operating at its best. If you need anything else, please let us know!
End of lease purchase trap
Misleading information and hidden fees: - Recommended transaction method benefited dealership, not us - Personal property tax not calculated on the residual value - Title tax calculated on the SUM that included the property tax - Charged for share of dealership's business license tax - No explanation given for "mystery fee" despite repeated requests
- Customer service —
- Buying process 1.0
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did make a purchase
Hello Volvo driver, Our management team is aware of your statements and is attempting to help you. We do not have hidden fees nor do we have anything to hide in our calculations or those by Volvo.
Smooth process.
The dealership and staff made my long distance/out of state purchase very smooth. Sebastian went the 2nd mile for me. Whitney over-nighted paperwork. I picked up my vehicle on time when I returned to Virginia.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Dear A.O., At Huber Motor Cars, we are "driven to a Higher Standard" and that includes going that extra mile to assist someone at our dealerships and collision center. Sales Consultant Sebastian Faulk and Finance Manager Whitney Cobb were happy to work with your unique situation to get you the vehicle you desired. Thank you for taking the time to share your experience at Volvo Cars Fredericksburg.
Ashley made the new car buying experience easy!!!
Ashley was knowledgeable, was willing to work late, and spend additional time and effort to assist us with our sale. She worked with us online first
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Dear Ms. Hucker, Thank you for choosing Volvo Cars Fredericksburg for your purchase. We're pleased you found Sales Consultant Ashley Edwards to be knowledgeable and flexible in providing the assistance you needed both in person and online. Enjoy your new vehicle!
Suzanne
Their quality of service is ALWAYS there so the expectation is there. They have never failed. I would definitely buy another car from them. Their service dept. is the BEST!???
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Dear Volvo fan, Our mission is to sell great cars and deliver excellent service with absolute integrity so it's wonderful to hear that you have found our service to be consistently high and that you would definitely buy from us again. Thank you for your great recommendation. If you need anything else, don't hesitate to call.
Mrs Latanya
Excellent service and very professional. The wait wasn?t long and the staff was very friendly. The waiting area was very welcoming and clean. In the future I will go back for services or even buy a car
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Dear Latanya C., Thank you for the praise of our Service Team and your interest in returning one day for a vehicle purchase. Our goal is to provide a welcoming area for our guests and to provide excellence in service. Thank you for the 5-star rating.