Route 18 Chrysler Jeep Dodge Ram

Wonderful service, pleasant and helpful people! They were very clear on what the problem was, if I had any questions they were there to answer right away! Very satisfied

They are slow and don’t have good communication between employees and the customer suffers for that. I rather go to Fullerton on 22 but is just far.

Customer Service has declined. I can never get through to anyone without leaving a message, it takes a a long time to hear back from anyone and texting isn’t used. I’m also disappointed they took away the pay over the app feature. That was super convenient. They also mixed up my car and told me one thing then called and said something else and it took 2 days for service. It was a very inconvenient experience. When I went to pick up my van, there was only one person there and it took a very long time. Not happy with this visit at all. I would recommend the service sept/mechanics but the customer service dept. needs to get it together. Also when I called to make my appointment, the lady couldn’t even schedule me because she was working from home. What’s the point of answering the phone then if you can’t help me. Disappointed!!

Fast and simple purchase. Will buy again and recommend to family and friends.even returned our lease for use with the least amount of paperwork

Route 18 is a great dealership to work with. This is my second Jeep purchase from them and I plan on getting more with them. Matt Bruno is the best salesman there.

Service dept. Is great . they always take good care of my truck and me. I've also leased and bought 4 vehicles there. Very pleased with the sales people .

The Service I had was excellent well taken care of with definitely well come back again service was prompt in and out and very pleasant

Fantastic dealership and experience. Paul from sales was very helpful. Had a good experience overall. Got a good trade in deal as well. Best wishes

I’ve been there before and I’ve been satisfied with their services. However during my last visit relates to a recall, I asked them to check my headlights to offer me a solution to improve the lights that Cherokee has, and they declined if I didn’t pay $145 for diagnosis. What Diagnosis? I was just asking for a suggestion to improve the lights of the car that has bee poorly designed with its headlights and because my car didn’t have warranty then they wouldn’t spend a minute with me without paying “diagnosis fee”. I was absolutely disappointed for their non sense.

Literally the best experience ever!!! I’m so happy I got Darrell he reminded me so much of my father. Best Service I’ll be coming back for sure and maybe my wife can buy a car one day.