Reviews
Below is my extreme dissatisfaction with the service experience I recently had at Route 18 Dodge regarding my Durango. I brought my vehicle in Monday 4/27 for routine maintenance and a check engine light. I was told Jeff was not in, but was assured by the front desk woman that he would handle the service the following day(Tuesday 4/28). Mind you I already had an appointment set up for tuesday morning at 8:20am. When I followed up on Wednesday morning, Jeff informed me he was completely unaware of my vehicle or the requested work. Although he promised to expedite the process and follow up with me by noon, I received no communication. Following the authorization of work, my wife was told the vehicle would be ready Friday. I later found out this was not the case because parts needed to be ordered and technicians do not work weekends. We were promised the car Monday morning. Monday morning came and went . I finally received my vehicle back Tuesday morning. To make matters worse, the customer service during pickup was dismissive and unprofessional. There was no greeting or basic courtesy from the staff. Furthermore, I find the credit card surcharges on top of already high service prices to be unacceptable. I feel that these failures in communication and professional conduct stem from the leadership of the service manager, Chris Lardieri. The overall experience felt as though the dealership believes they were doing me a favor, rather than providing a paid service to a customer. I hope you take this feedback seriously to ensure other customers do not have this same experience but some how I feel it will fall on deaf ears. Fortunately, you have Jeff on your staff. He always tries to help out, even when his fellow service staff members have fallen short. I truly appreciated his dedication and effort.
Below is my extreme dissatisfaction with the service experience I recently had at Route 18 Dodge regarding my Durango. I brought my vehicle in Monday 4/27 for routine maintenance and a check engine light. I was told Jeff was not in, but was assured by the front desk woman that he would handle the service the following day(Tuesday 4/28). Mind you I already had an appointment set up for tuesday morning at 8:20am. When I followed up on Wednesday morning, Jeff informed me he was completely unaware of my vehicle or the requested work. Although he promised to expedite the process and follow up with me by noon, I received no communication. Following the authorization of work, my wife was told the vehicle would be ready Friday. I later found out this was not the case because parts needed to be ordered and technicians do not work weekends. We were promised the car Monday morning. Monday morning came and went . I finally received my vehicle back Tuesday morning. To make matters worse, the customer service during pickup was dismissive and unprofessional. There was no greeting or basic courtesy from the staff. Furthermore, I find the credit card surcharges on top of already high service prices to be unacceptable. I feel that these failures in communication and professional conduct stem from the leadership of the service manager, Chris Lardieri. The overall experience felt as though the dealership believes they were doing me a favor, rather than providing a paid service to a customer. I hope you take this feedback seriously to ensure other customers do not have this same experience but some how I feel it will fall on deaf ears. Fortunately, you have Jeff on your staff. He always tries to help out, even when his fellow service staff members have fallen short. I truly appreciated his dedication and effort.
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- Overall experience
- 1.0
- Does not recommend this dealer
- Came in for service or repair
Fantastic. Fast and efficient I by? Why? Would buy there again when my lease is up
Fantastic. Fast and efficient I by? Why? Would buy there again when my lease is up
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- Overall experience
- 5.0
- Does recommend this dealer
Poor leadership and it trickles to the service advisors. He is not worried about the customer only worried about himself.
Poor leadership and it trickles to the service advisors. He is not worried about the customer only worried about himself.
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- Overall experience
- 1.0
- Does not recommend this dealer
- Came in for service or repair
We are disappointed to hear you feel this way. Our goal has always been to provide professional, honest service and to take care of our customers the right way. We understand that not every experience goes perfectly, but we strongly disagree with the characterization that our team does not care about customers. Every day we work hard to support our customers, employees, and community, and we take all feedback seriously as we continue to improve.
From the minute i came in the door ryan and salesman mike made me feel at home. Showed me many different options and kept it within my budget. Love my new dodge ram
From the minute i came in the door ryan and salesman mike made me feel at home. Showed me many different options and kept it within my budget. Love my new dodge ram
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- Overall experience
- 5.0
- Does recommend this dealer
Thank you for sharing your experience! We’re glad Ryan and Mike made you feel comfortable and helped you explore the right options within your budget. Congratulations on your new Dodge Ram—we hope you enjoy it, and we appreciate your business!
Was a very easy experience and did a great job overall. Would do business again
Was a very easy experience and did a great job overall. Would do business again
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for the kind feedback! We’re glad to hear everything went smoothly and that you had a great overall experience. We appreciate your support and look forward to working with you again in the future!
Top notch service Great experience from beginning to end. They got me the vehicle I wanted at the price I wanted. Top notch
Top notch service Great experience from beginning to end. They got me the vehicle I wanted at the price I wanted. Top notch
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- Overall experience
- 5.0
- Does recommend this dealer
Thank you for the great feedback! We’re glad to hear you had a smooth experience from start to finish and that the team was able to get you into the vehicle you wanted at the right price. We truly appreciate your support and hope you enjoy your new vehicle!
It is not a first time for us to get the Jeep from this location, at route 18. Overall we had a great experience with this dealership, especially with Mike who was working with us this time. His knowledge, efficiency and being courteous made our experience very pleasant. Will definitely recommend this location to our friends if they decide to by a similar vehicle.
It is not a first time for us to get the Jeep from this location, at route 18. Overall we had a great experience with this dealership, especially with Mike who was working with us this time. His knowledge, efficiency and being courteous made our experience very pleasant. Will definitely recommend this location to our friends if they decide to by a similar vehicle.
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for sharing your experience and for leaving a 5-star review! We’re glad to hear you had another positive visit and that Mike helped make the process smooth, efficient, and enjoyable for you. We truly appreciate your continued trust in our dealership and your recommendation to friends. Enjoy your new Jeep!
The best service i never had,Mr Mike A and his team was amazing,im so happy!!!
The best service i never had,Mr Mike A and his team was amazing,im so happy!!!
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for sharing your experience and for the 5-star review! We’re thrilled to hear Mike A. and the team took such great care of you and made your visit a memorable one. Enjoy your new vehicle, and we’re here anytime you need us!
I have purchased a few vehicles from route 18 it’s always a pleasure. Ryan and Mike A were great and Sophia made the process so easy
I have purchased a few vehicles from route 18 it’s always a pleasure. Ryan and Mike A were great and Sophia made the process so easy
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for your continued trust and for coming back to us again! It’s great to hear that Ryan, Mike A., and Sophia made your experience smooth and enjoyable. We truly appreciate your loyalty and look forward to helping you with your next vehicle!
Great deal and outstanding service. Love my truck! Great experience from the moment I walked into the dealership!
Great deal and outstanding service. Love my truck! Great experience from the moment I walked into the dealership!
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- Overall experience
- 5.0
- Does recommend this dealer
Thank you for the kind words and 5-star review! We’re glad you found a great deal and had such a positive experience with our team. Enjoy your truck, and don’t hesitate to reach out if there’s anything else we can help with down the road!