Ogden Lincoln Of Westmont

Henry was great very personable and knowledgeable. Jack was also very helpful. We walked out with a beautiful SUV and a great experience. We would highly recommend.

I have been using Westmont Lincoln car service, and I have never been disappointed. The staff is always friendly and knowledgeable. In particular, Syeed Alfakhori (hopefully I spelled his name correctly) always goes above and beyond to ensure my car is in the best condition. He explains the necessary repairs in detail. The work is completed in a timely manner, efficiently, and the quality is outstanding. Syeed is very accommodating, and his excellent customer service makes this my go-to service location.

I part exchanged my Navigator to a newer Aviator. Travis was very easy to work with and followed up pertaining to questions and outstanding items. I would recommend for an easy experience. Just over one year on, I have to revise my rating - 5 star for the service department. 1 star for sales. At the time of purchase, I have on my original notes, the service contract covered bumper to bumper and tri-care on my car - this matched my trade in coverage. This morning, I found out that was not the case. I only have bumper to bumper and was mislead! Spoke to the sales manager on Friday (Nov 25) to explain the situation. No call back as of Wednesday evening. Marking to 1 star only! After numerous calls and messages left, I finally received a call back (Feb 26) - that's what the 1 star is for. Warning - Anything this bunch of bandits promises, make sure it is in writing only. Do not trust a word they say. Get them to detail every item in writing and to give you a copy of the same. Your note will mean nothing. Better still, buy elsewhere. Or buy a different make of car.

This was one of the worst car buying experiences I’ve ever had. Within two weeks of purchasing my vehicle, the check engine light came on and it required repair. Less than a month later, the oil warning light came on and the car needed oil added. That is extremely concerning for a recently purchased vehicle. I took the car to Volkswagen for an independent evaluation and received written documentation stating that the engine is burning oil and may require major internal repair. When I brought this back to the dealership, the situation was not handled seriously. Instead of addressing the oil consumption concern, a battery replacement was suggested to clear codes — which does not fix an engine burning oil. A buyback at current market value was discussed verbally, I agreed to it just to move on, and then I was later told it would not proceed. When I went to retrieve the vehicle, there was no real attempt to resolve anything. I had to ask to speak to the general manager, and I was told there were no other options. From the early mechanical issues to the lack of accountability, this experience was extremely disappointing. I would strongly advise anyone considering buying here to get a completely independent inspection and document everything carefully.

Loved the care we got when buying our new Nautilus from Lawrence. He took the time to show us all the new items on the car and how to work them. He was patient with our questions and got us rolling and enjoying our new ride.

Buyer Beware! We had a signed agreement and we were told to make 3 wires to pay for the vehicle in writing a Monday, Wednesday and Friday. We made 2/3 and before we made the Friday payment on Thursday we were called and told they sold the vehicle to someone else despite 2/3 payments and the signed agreement. The most egregious part was how they attempted to make it seem like it was our fault and sell us an even more expensive option as a solution after selling the car we had a contract on. Lastly, the management screamed at us and told us off and acted like we were bothering them as a customer. So many options in Chicagoland to buy a Lincoln - these guys are deceitful and dishonest and as of this post we have yet to receive a refund of our $89,000.

Zero professionalism!!! They will waste a lot of your time and nerves! The manager feels like the god of all cars on this earth! I do not recommend extreme measures! And yes, there is racism here.

DO NOT BUY FROM THEM!!!! If I could give zero stars, I would. We trusted their (Jack B.) word and provided a deposit to secure a car and all applicable rebates. We received notification they finally received our vehicle and that it was ready to pick up. My wife was so excited to pick up her new car and went to the dealership by herself to finish all paperwork and bring her new car home. Guess what, all the numbers changed and the $7,500 rebate was no longer available for this vehicle. No information was EVER provided that the rebates were slated to expire. We spoke with Jack several times over the next two weeks (while we waited for the car to be delivered) and he NEVER mentioned anything about the rebate or that it was to expire. Only communication was to let us know that the delay in receiving the vehicle was due to the weather and that the truck broke down. They provided a new proposal for the vehicle and that her payment would be close to the original quote, but this of course was not the case. After a while and thorough confusion as to how they are now arriving at the new values, she finally gave in and signed. Upon her arrival home, I was made of aware of the situation and was beyond disappointed as you can imagine. I went to the dealership the next day for an explanation and received a complete runaround while they tried to explain. In fact, Jack stated that he could not really show me how they arrive at the final value because it is only factored on his screen and unable to provide or print for the customer. So many red flags with this transaction and this dealership and we should have paid attention. The dealership is a dump and now it all makes sense. We only hope to help others with this review as it is now too late for us, STAY AWAY!!!! Go anywhere else and I mean anywhere!

Henry was very attentive and was great to work with in getting our new Lincoln. We called ahead and not only was the car we were interested in ready for a test drive but he also had a pricing sheet ready to review and work from. We went from test drive to purchase in hours, with very good deal in place. Very easy to work with and great customer service. One of the best car-buying experiences I can remember.

I recently purchased a used Lincoln MKX Reserve from Odgen Lincoln of Westmont, and was more than satisfied! Im an out of state buyer that found my Lincoln on line. I worked with Henry and Jack who were both outstanding in making this transaction as painless as possible. I was a little hesitant on purchasing something like this without actually seeing or driving it in person, but Henry went the extra mile Facetiming me on the vehicle walk around and putting the deal together. In addition, I had the vehicle shipped to my driveway, and Henry stuck with me all the way! The shipper did an excellent job, and the Lincoln arrived fully detailed, and as described. This isn't the way I would normally purchase a vehicle, but Ogden Lincoln, Henry, and Jack made it a fantastic experience. I purchased a used car, but received the new car treatment which was the frosting on the cake! Thank you Ogden Lincoln, Henry, and Jack! This was a fantastic experience, and I appreciate it very much!