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2025 state dealer award
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2025 state dealer award
2025 consumer dealer award

Reviews

(63 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Plaza Motor Company from DealerRater.

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service

The personal service is outstanding. Ron takes special care in delivering my GL 450 to Plaza Motors for service and returning to me "clean as a whistle"

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Thank you for visiting us at Plaza Motor Company. We are glad to hear that your experience with Ron taking care of your GL 450 was pleasant! If there is ever anything that we can do for you in the future or if you need to make a service appointment, please let us know. Mark Austin, General Manager, 314-720-6049

Check Engine Light

On November 14 my Check Engine Light went on. I had time and was near Plaza Motors so I stopped in to find my favorite service lady Tonya Zellmer. There she was and immediately ran the car to the Service Dept. The Thermostat needed replacing and they could do it right then. We talked for a few minutes then I watched TV, made a few phone calls and enjoyed a soda and popcorn available in their lovely waiting room. Tonya has helped me many times over the past ten years and is very trustworthy. The service was fast, good and they did a complete car inspection for free. Tonya and Plaza are the best and I wouldn't want to go anywhere else. See you next time, Tonya.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Carl, Thank you for visiting us at Plaza Motor Company. We are glad to hear that your experience with us was pleasant. We are so happy that Tony made you feel comfortable! If there is ever anything that we can do for you in the future or if you need to make a service appointment, please let us know. Mark Austin, General Manager, 314-720-6049

Pre-Owned Purchase Experience

My husband and I purchased a pre-owned 2013 Buick Enclave from Plaza Motors recently and have been pleased with the overall process of purchasing this car. Our salesman, Dave Collins, was very knowledgeable and a pleasure to work with as was his sales manager. We would definately consider buying again from this dealer.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Bob and Rose, Thank you for visiting us at Plaza Motor Company. We are glad to hear that your experience with us was pleasant. If there is ever anything that we can do for you in the future or if you need to make a service appointment, please let us know. Mark Austin, General Manager, 314-720-6049

Leasing experience at Plaza Motors

My wife and I arranged for the lease of a new ML 350 through Plaza Motors internet sales rep. The entire process was handled in a very professional and efficient manner. And we found each Plaza representative with whom we met, in connection with the lease of our new ML 350, to be extremely informative and cordial. As a result, we wouldn't hesitate to recommend Plaza Motors to anyone seeking to buy or lease a new Mercedes-Benz vehicle.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Tom and Rita, Thank you for visiting us at Plaza Motor Company. We are glad to hear that your experience with us was pleasant. If there is ever anything that we can do for you in the future, please let us know. Mark Austin General Manager 314-720-6049

Plza Mercedes service is outstanding in every way.

Service Advisor DeAnn Papageorge is professional, thoroughly knowledgeable about Mercedes automobiles and totally customer focused. In addition, the service staff do a terrific job -- prompt, thorough and complete.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Thank you for visiting us at Plaza Motor Company. We are glad that DeAnn took good care of you. Let us know if you need anything in the future. Mike Margas General Manger 314-720-6049

BizOwner

DeAnn is such a gem to work with. Wait time was as promised and relaxed in the lounge.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Thank you for taking the time to write a review for us. Please let us know if there is anything else we can do for you. Plaza Motor Company Team 314-720-6049

Great service

Recently the driveshaft of my car was broken. The service was great and friendly. I had a very good and clean loaner's car. Great experience!

Rating breakdown (out of 5):
  • Customer service 4.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Thank you for your feedback. I am pleased to hear you enjoyed your service experience. Please let me know if I may ever be of any assistance in the future. Best, Jerry Patterson, General Manager

Smart fortwo

Fantastic to do business with. Buying from Tom was great.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Ryan Duchscher is an outstanding representative,

Wow, what an outstanding job Ryan Duchscher did as a service representative for my last visit. I am a single woman of 61 and when I drove into the dealership because an engine light was on, you could of sold me any repair. Your service department consulted with Ryan and he was wonderful as he delivered the ugly news about my ML350. The patience Ryan showed while I made countless phone calls to have an adjuster come by to authorize the work was priceless. The loaner car was amazing and I along with my two children who also own Mercedes will continue to use Ryan for all our service needs. Cudos Ryan. Joanne Smallheer

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Joanne, thank you so much for the kind words. I am so glad you enjoyed your experience while hearing ugly news about your ML350. Please let us know if you have any further questions or concerns and we will be happy to service you. Thanks again for yours and your children's business. Best, Tom Schellhase, General Manager

Nice facility and nice people

My experiences at Plaza with Deann are always professional and predictable. I appreciate speaking directly with the same person every time I call and always receiving a call before service is begun on our vehicle to inform me of what is required, how long it will take and what the cost will be. Having a nice waiting room and a good cup of coffee, if I choose to wait, is always a treat, too!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Thank you for the 5 star feedback! I am so glad you have enjoyed your experiences with Deann and all of us at Plaza Motor Company. Please let me know if I may ever be of any assistance as we look forward to continuing to earn your business. Best, Jerry Patterson, General Manager