Plaza Motor Company

Our sales rep Quentin is such a personable and great guy. It was a pleasure working with him..

We purchased our Land Rover Discovery through this company and love the car. But stay away from their Service Department!!!. They will no longer work on the car because we have owned it too long (15 years)!!! What a scam. Shame on you Plaza Motors, and may you rust in xxxx.

Rickey made the buying a new car stress go away! His professionalism was outstanding. As a woman buying a car, I?m always leary of the sales process but Mr. Whittington made it a great experience - never condescending and always knowledgeable and patient.

Thank you, David Adams for your friendly assistance.

Top notch experience all around. If you?re looking for a great automobile, look no further.

Plaza Motors sold me a car that they did not have a title to. I’m still waiting on my title and no one from their management team is returning my calls to remediate my issue.

Big THANK YOU to a Plaza Mercedes for stepping in and helping us get our CLA in and out of the body shop in no time.They did a great job!Special thank you to the General manager,Tracy and Quentin!

We purchased a almost new loaner vehicle CLA250 on 3/28.Quentin was our sales associate .He recommended this loaner vehicle for us (this was parked in the dark parking garage ,so we didn’t get a chance to inspect it bumper to bumper).I was afraid of purchasing a “loaner vehicle “ because I was afraid of how people took care of it and how many different people drove it.Quentin reassured us that vehicle is “new “and well taking care off.When we came to purchase the vehicle we asked to see it again but we couldn’t because it was in their detailing department.When we finally got the vehicle it had a large dent on the door and bunch of scratches.Quentin said not to worry about it,they will take care of it ,it should be an hour,hour and a half job.When we took the vehicle on Tuesday they didn’t take care of a single scratch.They said (Quentin and Tracy)they wanted to do it right and they would schedule an appointment with a body shop and call us back.Didn't hear from anyone for past 3 days.When I texted Quentin today to see if they schedule us with a body shop his response was “Not yet”,very rude and disrespectful.When I asked why didn’t they schedule yet, he never replied.This is the very slow (corona) time,they ware joking how bored they are ,so I don’t understand why a single phone call or a dissent reply to a customer was such a hassle! Very disappointed! Instead of enjoying a new ride I am wondering when will a (bored nothing to do) sales person arrange for a new car to be fixed.I thought plaza motors had a name and reputation to defend,I guess not.The most pleasant thing was cup of good coffee I got while waiting....it’s sad

Beware if buying a used car from them. Not sure if it's because I'm a woman and they think I'm a gullible xxxxxxx or if they treat all customers this way. Either way, I feel the need to put it out there to help YOU- the customer. My opinion is that they will tell you anything to get you off the lot. I purchased a car (older model Cadillac with 57,xxx miles on it) and started it up to leave and noticed the car had a little hop while idle (in drive or reverse) when the air conditioner was on. I went back in immediately to ask for a manager. I spoke to four different associates (sales person, the sales manager, and two different service advisers). Some of the reasons given for why the car was not functioning properly were actually pretty comical. I teach middle school and I really felt like I was dealing with my middle school students with the silly excuses I was getting for the issue. 1. This brand of cars "just does that" (and then the manager got a call and walked away). 2. Random misfire 3. Spark Plugs 4. When the car gets power washed (since it had just gone through detailing), sometimes it messes with the sensors. 5. Spark Plugs or coil. Their mechanics looked at it after excuse #1. After they looked at it, I was told that it didn't do it while with the mechanics had it and that nothing was coming up as far as codes and it passed the inspection, so it must have just been a "random misfire". My reply was, "that's pretty random that it happened three times on this lot today (with my salesperson present)." After this second lame excuse, I asked for my money back and to return several times, yet they persisted to try to convince me to keep the car. After the fourth excuse, they did offer to take it to a Cadillac dealership to get checked out and that they would take care of the expense and I could use a loaner in the meantime. At this point I said there were too many red flags and I'd been dismissed with silly excuses and the only way I'd keep the car is if they wanted to pay for the used car warranty. I was told that I needed to understand that it would be a bad business decision on their part because of the price I paid for the car and the amount of that the warranty would cost them. My reply was that they needed to understand that it would be a bad business decision on my part to drive away with a car that already was showing issues with all of the run around and excuses I had gotten at that point. I don't think they took me seriously until I told them that my cousin is a mechanic at a Toyota dealership in town and I had been speaking to him about all of the excuses I had been given. I realize this is a Mercedes dealership and my used car purchase is just a drop in the bucket as far as their sales $$ go. But, they should not treat their customers in the same way. I'm proud of myself for how I handled the situation so calmly and there was even another customer waiting on her oil change that complimented my calm demeanor after she heard some of the conversations that occured. I hope we all learned a lesson here. For me - I will be even more diligent in my used car search (and make sure there are two keys for the car). For them - Treat every customer with respect and take their concerns seriously the first time.

Bad after sale service buy the sales person (Ben A.) . I am disappointed that evenif I recieved my car with no floor mats and spare key, with the promise from the sales person that he would get it for me soon; All of my texts and phone calls to him have become un-answered. I personally went to his office, he wasn't interested to talk to me. I have a copy of his signed "We owe you" paper. It is unprofessional !!