Merlin Auto Group

Our family has purchased six cars from Merlin Auto Group. The minute you walk into the showroom, you feel like part of the family. Adam Merlin and his team want you to be happy and come back for the next one and the one after that. They have to make money to stay in business but they want to make the experience a win-win. I have bought from and sold to Merlin, and each time I have walked away satisfied; this last time with the car that I never thought that I could afford to own. They made it happen. Now, if I could just stay out of accidents.

Merlin Auto Group took all of the (what for me is) pain out of buying a new vehicle. They did not try to sell me anything that did not make sense in light of my needs, objectives and desires and, in fact, were willing to forgo a sale rather than have me dissatisfied in any respect. Not only did they make the buying process easy and painless, but they have been exceptionally responsive to any issues or questions arising post-sale. I can't praise them more highly.

I was impressed with the dealership, and especially the people. Everyone was willing to listen to my needs and went out of their way to accommodate at every turn. I had a large selection of inventory, and was able to drive several choices not for a few minutes, but at least half the day. There was no pressure to make a decision until I was ready to buy. Adam Merlin made that process very smooth and timely without consulting several other managers. I was given a price, and that was what I paid. No gimmicks. It was the best car buying experience I've ever had.

Adam and Jeff are fantastic! I had a minor issue with the car 3 weeks and 1,500 miles later and in mentioning this to Jeff I had full reimbursement 2 days later. The kicker is I didn't even ask for it! Also they are one of the last dealerships left that don't stick you with an administrative fee for doing business with them. Thanks!!

We purchased a 2010 Honda Accord Sedan from Merlin Auto Group for our son to have for college. The car was an excellent value as it was already approximately $2000.00 below Kelley Blue Book and in absolutely pristine condition. We worked with Jeff Burg as our sales representative, and he was excellent. I requested a modest price reduction which was met without any unnecessary haggling. There were two items that needed to be addressed. One was that there were no floor mats, and the other was that there was a crumpled driver side armrest. Jeff offered to replace/repair these for us as part of the sale. Those items had to be ordered, so I was to bring the car back in a couple of days. The day before going to pick up the replacement parts, my husband took the car in for service to ensure that there were no issues. They found a few items that needed to be addressed and the total came to $371.00. The statement was still on the passenger seat. When Jeff took my car to have the items replaced, he came back with a check made out to me for the entire cost of reimbursement for the service. I did not ask for that nor did we expect it. But, that is the kind of integrity that you will find working with Jeff Burg and the owner Adam Merlin with Merlin Auto Group. I prefer to purchase a pre-owned vehicle in excellent condition, so that someone else can take the depreciation. I now know where I will go for our next vehicle purchases. Thank you. Jeff and Adam. Beth, Frank, and Derek in Georgia

Merlin Auto Group helped me find a perfect car for my needs. The customer service was fantastic and I felt very well taken care of. I feel like they gave me a very fair price as well.

My wife and I are new to middle Gerogia this summer. We were in the market for a new family vehicle and were looking for a Buick Enclave at a decent price. We found a 2008 model with Merlin Auto Group and I contacted Jeff in sales who agreed to meet with me even waiting late in the day for me as we live over an hour away. I was very impressed with the showroom at Merlin as well as the no pressure sales approach. Jeff and I took a test drive during which he explained their 3 month/3,000 mile drivetrain warranty even detailing how a previous customer had some engine problems and their group took care of all the expenses. Honestly, I never thought that I would be needing the same but it was nice to know it was there. After agreeing to purchase the vehicle and driving back to our home, I quickly noticed what felt like poor performance and gas mileage for a car with less than 70,000 miles. I contacted Jeff and he told me to take it to the local GM dealership which I did. I was shocked to learn that the engine was almost completely clogged with burnt oil and would most likely require a new engine to be installed. I contacted Jeff and without hesitation he dispatched a replacement vehicle while picking up the Buick to take back for further investigation. After about 2 weeks, I was delivered our Buick with a new engine that came with a full 3 year 100,000 mile warranty from GM. My cost...absolutely nothing! The folks at Merlin Auto Group were great to work with and stood by everything they said during my test drive. It has been 3 months since the engine was replaced and the wife and I have driven to Charleston, SC twice with no issues. Thanks Jeff and Adam!

This was my first time purchasing a car and I struggled 3 weeks before I stumbled onto the Merlin dealership. My overall experience was amazing!I just purchased a BMW 528I and it is an amazing car. Any concern I had with the car was handled quickly. I would recommend anyone trying to purchase a car go to Merlin Auto Group!

I just purchased a 2010 Acura TSX from the Merlin Group and had a very positive experience. I felt confident using the Merlin Group because I know a few people that purchased their cars from Merlin and they all told me the same thing: that Merlin was honest and that I would get a great deal. As a 20 something year old buying a car for the first time I knew that I would have to work with a group that I trusted and I was lucky to find that group at Merlin. I told Merlin what I wanted and what I needed in my strict budget and he delivered. I look forward to working with this group again and would refer them to anyone looking for a straightforward and pleasant car buying experience.

A GREAT buying experience! By far the Best buying experience I have ever had! I found my 2008 Atomic Orange Corvette on-line with the most pictures of any dealer out there. I then called and spoke with Jeff Burg about the car. Now remember, I am 12 hours away, so I can't just stop by and take a look! Jeff was upfront and honest with me in every way. We agreed on a price upon my inspection! They picked me up from the airport, let me look at the car alone, and I must say, it was ALL and MORE than Jeff had told me. The car was prepared for my 12 hour drive home, in which I caught myself smiling the complete way! Before I left, Adam Merlin gave me his card and handshake to let him know if I were to ever have a problem, call him personally! This is how car buying should be! Thank you for making this such a positive buying experience! Larry