Reviews
Paul Miller Subaru dealership was very friendly, knowledgeable and time efficient during the process of leasing a 2026 Outback.
Paul Miller Subaru dealership was very friendly, knowledgeable and time efficient during the process of leasing a 2026 Outback.
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
Congrats on your 2026 Subaru Outback! We’re happy to hear you had a great leasing experience with our team. We hope to see you again at Paul Miller Subaru!
Awful. Unbelievable. Over $500 for service (oil, filters, fluids, check brakes, tires, etc.) less than 10 days ago and told everything fine. After driving 30 miles it will not start. Towed yesterday. I texted, called. No reply. Finally texted me at 6 PM to say tomorrow. Today, I texted and called and was told mechanic from yesterday not even in. No work done. No one assigned. Now Frank calls and says software down. Nothing can be done for hours. This is the second car we bought there. It will be the last. Worst service imaginable. Software "down". Yeah. Nothing can be done.
Awful. Unbelievable. Over $500 for service (oil, filters, fluids, check brakes, tires, etc.) less than 10 days ago and told everything fine. After driving 30 miles it will not start. Towed yesterday. I texted, called. No reply. Finally texted me at 6 PM to say tomorrow. Today, I texted and called and was told mechanic from yesterday not even in. No work done. No one assigned. Now Frank calls and says software down. Nothing can be done for hours. This is the second car we bought there. It will be the last. Worst service imaginable. Software "down". Yeah. Nothing can be done.
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- Overall experience
- 1.0
- Does not recommend this dealer
- Came in for service or repair
- Did make a purchase
I am very sorry to see that you were not pleased with your service nor our communication. We set high expectations for ourselves and it is never easy to learn that we have fallen short. I will speak with my team regarding the software issues and in the meantime, please contact me so I can learn more about what happened here. Thank you, Kristen Bruno - Service Manager - (973) 402-1700
Friendly, organized, professional, courteous! Everyone who works there, from the person who booked my appointment, the valet check-in, the service counter, to the rental liaison, was so professional, positive, and friendly. I especially appreciated working with Stephen Foley. I've never had such a positive expereince at a car service location. Thank you so much, Paul Miller Subaru Service Team!
Friendly, organized, professional, courteous! Everyone who works there, from the person who booked my appointment, the valet check-in, the service counter, to the rental liaison, was so professional, positive, and friendly. I especially appreciated working with Stephen Foley. I've never had such a positive expereince at a car service location. Thank you so much, Paul Miller Subaru Service Team!
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
We're delighted to hear about your positive experience at Paul Miller Subaru's Service Center! Thank you for highlighting our team, especially Stephen. We appreciate your feedback and we hope to see you again!
The service was excellent and personal was excellent and they took care of the situation
The service was excellent and personal was excellent and they took care of the situation
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for reviewing Paul Miller Subaru! It was so kind of you to share your experience, Michael.
Professional and courteous experience with Vanessa in service Dept. She listened carefully and met all expectations.
Professional and courteous experience with Vanessa in service Dept. She listened carefully and met all expectations.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hi Patricia, we're glad to hear Vanessa was attentive and professional at Paul Miller Subaru. Thanks for your kind words!
Everyone was wonderful to deal with very friendly and willing to answer any questions I had. Worked with me for several hours to get the deal done and I’m now happily driving a new car.
Everyone was wonderful to deal with very friendly and willing to answer any questions I had. Worked with me for several hours to get the deal done and I’m now happily driving a new car.
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for choosing Paul Miller Subaru! We are glad to hear that our team made the experience smooth and comfortable. Safe travels in your new car!
Attentive, informative salesman. I never drove a suburu. Ingram, my salesman, explained all the safety features, the difference in the models etc.
Attentive, informative salesman. I never drove a suburu. Ingram, my salesman, explained all the safety features, the difference in the models etc.
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for choosing Paul Miller Subaru, and for sharing your experience with Ingram. We hope you continue to enjoy your new car!
Brought my 2022 Subaru in for scheduled oil change Upon inspection multiple issues were found that need to be addressed Have scheduled the most important jobs for this Monday and will address the remaining as finances allow Hreat Service as usual
Brought my 2022 Subaru in for scheduled oil change Upon inspection multiple issues were found that need to be addressed Have scheduled the most important jobs for this Monday and will address the remaining as finances allow Hreat Service as usual
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Richard, thank you for trusting us with your 2022 Subaru! We are committed to helping you with its maintenance needs down the road as well! -The Paul Miller Subaru Team
I appreciated a ride home after dropping off my car. I didn’t have to wait for repair.
I appreciated a ride home after dropping off my car. I didn’t have to wait for repair.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
We are glad we could provide a convenient service for you. We appreciate your feedback at Paul Miller Subaru!
Has also always been great service department greeted in the parking lot by the first in the person with the great good morning inspected the car went into service was greeted by the service manager Vanessa with a cheerful, good morning sign man made a list of the requests I had for my service. I. It was just a routine service took less than an hour and a half and I was on my way and that’s a walk to be out to my car and sent me on my way.
Has also always been great service department greeted in the parking lot by the first in the person with the great good morning inspected the car went into service was greeted by the service manager Vanessa with a cheerful, good morning sign man made a list of the requests I had for my service. I. It was just a routine service took less than an hour and a half and I was on my way and that’s a walk to be out to my car and sent me on my way.
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- Buying process
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- Quality of repair
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hi Raymond, we are thrilled to hear Vanessa and our service team left such a positive impression during your recent visit to Paul Miller Subaru. We look forward to seeing you again down the road. Safe travels!