Reviews
Jeff "Deputy Dog" Williams is an excellent Sales
Jeff "Deputy Dog" Williams is an excellent Sales Representative for Toyota of Cools Springs. I do not make this comment lightly. Jeff has taken time to speak with me when I had questions and was not ready to purchase on three occasions prior to this transaction. I was treated as if I had made a purchase during each of those encounters. When I was ready to make a purchase, who to do that with as one of the easiest decisions I will make in quite some time. Jeff builds relationships, and that means everything to me. I have a choice of where to spend my money and I feel great about wanting to spend it at Toyota of Cools Springs.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hi, we greatly appreciate you sharing your experience. Your satisfaction is very important to us here at Toyota of Cool Springs and positive feedback means the world to our staff, particularly the team member that personally assisted you. Thank you! We look forward to exceeding your expectations on your next visit.
I found Denis much easier to deal with than other area
I found Denis much easier to deal with than other area car dealers. He did a great job of explaining all the features of the car when we picked it up.
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- Overall experience 4.0
- Does recommend this dealer
- Shopped for a new car
Hi Jharperod, thanks for the four-star rating. Here at Toyota of Cool Springs, we are always striving for excellence and it appears we missed the mark by one star. Is there anything more we could have done to make your experience better and earn that five-star rating?
Was a lovely character.
Was a lovely character... a little tall for my taste but very comforting and helpful. Such a smooth.... presence. he even closed the blinds in his office to make me more comfortable. His enticing voice had me a little frazzled. Will come back again.
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- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
Hello there, we appreciate you taking the time to leave us this feedback. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day! Take care!
Had a great experience with Denis from start to finish!
Had a great experience with Denis from start to finish! He was patient with my husband and I as we weren’t really sure exactly what we wanted. Very happy with my experience!
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hi, we are pleased to hear of your experience with us here at Toyota of Cool Springs. Customer satisfaction is one of our top priorities and we're glad to know our staff were so helpful! We strive to continue to provide amazing service on each and every one of your future visits.
Denis was helpful throughout the email process.
Denis was helpful throughout the email process. He worked with me on the price I wanted at the interest rate that worked for me.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hi Lucas, we greatly appreciate you sharing your experience. Your satisfaction is very important to us here at Toyota of Cool Springs and positive feedback means the world to our staff, particularly the team member that personally assisted you. Thank you! We look forward to exceeding your expectations on your next visit.
Helpful, kind, knowledgeable!
Helpful, kind, knowledgeable! I enjoyed working with Alan R and would recommend him to friends!
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hi, we are pleased to hear of your experience with us here at Toyota of Cool Springs. Customer satisfaction is one of our top priorities and we're glad to know our staff were so helpful! We strive to continue to provide amazing service on each and every one of your future visits. Thank you, and have a fantastic day!
Excellent service and attentive, knowledgeable sales
Excellent service and attentive, knowledgeable sales staff. Special thanks to Jim Gile who helped me through several weeks of my shopping and decision making. Great job!!
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hi Bill, thank you so much for your feedback about Toyota of Cool Springs! We strive to provide the best experience to all our customers. Our team will be very happy to hear about your kind words and high star rating! Please let us know if there is anything else we can do for you; we are more than happy to help!
Alan "Superman" Richardson was a pleasure to work with.
Alan "Superman" Richardson was a pleasure to work with. Covered everything I needed and always took the time to connect and be "human."
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hi, thank you for your positive review. We're glad to hear that you found our team here at Toyota of Cool Springs so helpful in the purchase of your new vehicle. If you have any additional concerns or questions about your new vehicle, we will be more than happy to assist you! We're here for any concerns you may have! Safe travels!
My experience at Toyota of Cool Springs was a joy.
My experience at Toyota of Cool Springs was a joy. Alan Richardson was thoughtful, responsive, helpful, warm, and energetic. I have appreciated this dealership since I purchased my 2012 Prius that my husband and I have loved driving ever since. I look forward to many more years driving my Venza!
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hi, we're glad to hear our staff took such great care of you! Here at Toyota of Cool Springs we strive to provide a comfortable environment and relaxing facility to every guest. We hope we can continue to be of service to you down the road!
The service from Alan Richardson and Johnny in Finance
The service from Alan Richardson and Johnny in Finance was great! Covered everything I needed to know and were not only flexible but got me in and out as quickly as possible.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hi, thank you again for taking the time to let us know how we did. We hope you have a great day!