Reviews
Outstanding dealership and sales department with Mr.
Outstanding dealership and sales department with Mr.Amit Thanki as my advisor. Very professional, knowledgeable and welcoming spirit. Any questions and concerns Amid exceeded all my expectations and needs regarding my trade in and purchase of a certified previously owned BMW I4. Amit was very detailed, thorough and patient with just everything! I’m truly grateful and enjoying my new and first BMW electric car. Highly recommend !! Thank you Amit for delivering impeccable customer service!!! I appreciate everything you helped me with. Patricia
Outstanding dealership and sales department with Mr.
Outstanding dealership and sales department with Mr.Amit Thanki as my advisor. Very professional, knowledgeable and welcoming spirit. Any questions and concerns Amid exceeded all my expectations and needs regarding my trade in and purchase of a certified previously owned BMW I4. Amit was very detailed, thorough and patient with just everything! I’m truly grateful and enjoying my new and first BMW electric car. Highly recommend !! Thank you Amit for delivering impeccable customer service!!! I appreciate everything you helped me with. Patricia
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- 5.0
- Does recommend this dealer
- Shopped for a used car
Extremely professional.
Extremely professional. Sales consultant was friendly, engaging, and knowledgable. good selection of cars HIghly recommend.
Extremely professional.
Extremely professional. Sales consultant was friendly, engaging, and knowledgable. good selection of cars HIghly recommend.
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- 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hello, thanks for your great review, and for giving our dealership such a high star rating! We hope to be of service to you again! Take care!
Wonderful experience, quick to respond, made the process
Wonderful experience, quick to respond, made the process easy and listened to my request effectively
Wonderful experience, quick to respond, made the process
Wonderful experience, quick to respond, made the process easy and listened to my request effectively
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- 5.0
- Does recommend this dealer
- Shopped for a new car
Hello, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! We hope to be of service to you again! Take care!
Great dealership- we’ve purchased two cars from the
Great dealership- we’ve purchased two cars from the group, all very easy. The showroom and staff are welcoming. Highly recommend!!!
Great dealership- we’ve purchased two cars from the
Great dealership- we’ve purchased two cars from the group, all very easy. The showroom and staff are welcoming. Highly recommend!!!
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- 5.0
- Does recommend this dealer
- Shopped for a used car
Hello, we understand it's a big decision where you purchase your car from, and we are grateful to have been chosen. Thank you and we hope to see you again!
I had a fantastic experience at this dealership.
I had a fantastic experience at this dealership. I want to especially David Strassman thank for his outstanding service. What impressed me most was the thorough and detailed walkthrough of the vehicle's controls and features. The entire buying process was incredibly smooth, and the paperwork was handled with impressive efficiency and transparency.
I had a fantastic experience at this dealership.
I had a fantastic experience at this dealership. I want to especially David Strassman thank for his outstanding service. What impressed me most was the thorough and detailed walkthrough of the vehicle's controls and features. The entire buying process was incredibly smooth, and the paperwork was handled with impressive efficiency and transparency.
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a used car
Hello, we strive for a high level of customer satisfaction in all aspects of our dealership. If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!
I recently purchased an X3 from BMW of Silver Spring.
I recently purchased an X3 from BMW of Silver Spring. The experience was one of my best car purchasing experiences. The Client Advisor, Edwin Melendez, was attentive and responsive. They did not have the vehicle in their inventory but Edwin located the vehicle Saturday afternoon and had it onsite Monday morning. Edwin collected the pertinent information from me to complete the purchase process and to reduce waiting time at delivery. I arrived at 4:00 PM. The car was detailed and waiting for me. I completed the finance process, received a feature overview and orientation and was on the road by 5:30 PM. It was a quick and hassle free process.
I recently purchased an X3 from BMW of Silver Spring.
I recently purchased an X3 from BMW of Silver Spring. The experience was one of my best car purchasing experiences. The Client Advisor, Edwin Melendez, was attentive and responsive. They did not have the vehicle in their inventory but Edwin located the vehicle Saturday afternoon and had it onsite Monday morning. Edwin collected the pertinent information from me to complete the purchase process and to reduce waiting time at delivery. I arrived at 4:00 PM. The car was detailed and waiting for me. I completed the finance process, received a feature overview and orientation and was on the road by 5:30 PM. It was a quick and hassle free process.
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
Hello, thank you for your positive review. We're glad to hear that you found our team here at BMW of Silver Spring so helpful in the purchase of your new vehicle. If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!
This is the first car that I have bought in 15 years and
This is the first car that I have bought in 15 years and the experience was excellent. Amit Thanki was extremely knowledgeable, a real expert on the cars and his manner was both pleasant and professional. I would strongly recommend him and was also favorably impressed by his colleagues.
This is the first car that I have bought in 15 years and
This is the first car that I have bought in 15 years and the experience was excellent. Amit Thanki was extremely knowledgeable, a real expert on the cars and his manner was both pleasant and professional. I would strongly recommend him and was also favorably impressed by his colleagues.
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
Hello Robert, thank you for your feedback. We're thrilled you found our team knowledgeable and the whole experience pleasant and easy. If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!
Excellent sales experience overall.
Excellent sales experience overall. Abiola understood my needs and professionally handled the transaction from start to finish. Would definitely buy from him again. The finance stage in the other hand needs improvement. The upsell on add ons l was not interested in continued even after l told the representative 4 to 5 times that l was not interested. It was super annoying. Overall l would buy from this dealership again but only because of the excellent sales experience.
Excellent sales experience overall.
Excellent sales experience overall. Abiola understood my needs and professionally handled the transaction from start to finish. Would definitely buy from him again. The finance stage in the other hand needs improvement. The upsell on add ons l was not interested in continued even after l told the representative 4 to 5 times that l was not interested. It was super annoying. Overall l would buy from this dealership again but only because of the excellent sales experience.
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- Overall experience
- 4.0
- Does recommend this dealer
- Shopped for a new car
arthurwasunna, thank you for taking the time to share your experience. We’re glad to hear that Abiola provided you with an excellent sales experience and took great care of you throughout the process. We’ll be sure to pass along your kind words to him. We also appreciate your honest feedback regarding the finance portion of your visit. We apologize for the frustration caused and understand how important it is to respect our clients’ preferences. Your comments will be shared with our team as we continuously work to improve our processes and overall customer experience. We truly value your business and look forward to assisting you again in the future. Thank you.
I recently visited BMW of Silver Spring and was impressed
I recently visited BMW of Silver Spring and was impressed by the outstanding level of service and professionalism. It was welcoming and they went above and beyond to ensure my needs were met. The showroom and selection of vehicles were top notch, making it easy to find the perfect BMW for me. Abiola, my sales rep was knowledgeable, patient and transparent. The finance department was equally efficient and helpful. I truly appreciated their honesty and integrity in the process. I highly recommend this dealership to anyone looking fir a quality car-buying experience!
I recently visited BMW of Silver Spring and was impressed
I recently visited BMW of Silver Spring and was impressed by the outstanding level of service and professionalism. It was welcoming and they went above and beyond to ensure my needs were met. The showroom and selection of vehicles were top notch, making it easy to find the perfect BMW for me. Abiola, my sales rep was knowledgeable, patient and transparent. The finance department was equally efficient and helpful. I truly appreciated their honesty and integrity in the process. I highly recommend this dealership to anyone looking fir a quality car-buying experience!
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
Hello, in order to deliver the best experience possible, we try to set high expectations for ourselves. We're so glad to receive your positive review. We hope you continue to choose us for all your automotive needs! Take care!
Charged well above MSRP for the M2 CS which was not great
Charged well above MSRP for the M2 CS which was not great and disappointing because the car build was limited and in high demand.
Charged well above MSRP for the M2 CS which was not great
Charged well above MSRP for the M2 CS which was not great and disappointing because the car build was limited and in high demand.
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- 4.0
- Does recommend this dealer
- Shopped for a new car
Khaled.Merhebi Thank you for taking the time to share your feedback and congratulations on your new BMW. Please feel free to reach out to our General Manager, Steve Sarecky, if you have any further questions or concerns. Steve can be reached directly at 301.679.4375 or steve.sarecky@mileone.com. Thank you.