Reviews
They accommodated me at the near last moment to purchase
They accommodated me at the near last moment to purchase tires for Chevy special buy 3 get 4th for $1.00. I used my GM points for tires. Mounting alignment and balance was only out of pocket expense.
They accommodated me at the near last moment to purchase
They accommodated me at the near last moment to purchase tires for Chevy special buy 3 get 4th for $1.00. I used my GM points for tires. Mounting alignment and balance was only out of pocket expense.
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- Buying process
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Robert, we always want to hear back from our clients and we're glad you had such a positive experience with us! We are always more than happy to assist you if anything else comes up. Take care!
A few months ago I took my vehicle to this location.
A few months ago I took my vehicle to this location. The customer service we received was terrible. We had to call them for updates. The quotes we received for work didn't match. The representatives that we spoke to didn't care about what having no access to a vehicle. There was no rental car option which other dealerships due. In this economical climate you would think that there would have been some kind of empathy. There wasn't any. Worse off is that after we spent about $6000 to get the vehicle fixed within two days the transmission completely went. We had told them we suspected there was an issue with it, and now as a result the vehicle is now sitting waiting to be fixed AGAIN. This is severely unacceptable. The worst experience EVER!
A few months ago I took my vehicle to this location.
A few months ago I took my vehicle to this location. The customer service we received was terrible. We had to call them for updates. The quotes we received for work didn't match. The representatives that we spoke to didn't care about what having no access to a vehicle. There was no rental car option which other dealerships due. In this economical climate you would think that there would have been some kind of empathy. There wasn't any. Worse off is that after we spent about $6000 to get the vehicle fixed within two days the transmission completely went. We had told them we suspected there was an issue with it, and now as a result the vehicle is now sitting waiting to be fixed AGAIN. This is severely unacceptable. The worst experience EVER!
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- Overall experience
- 1.0
- Does not recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hi there, We’re sorry to hear about your frustration and appreciate you sharing your feedback. We understand how discouraging unexpected repair costs can be, especially with a vehicle that’s logged over 230,000 miles. At that stage, major wear is unfortunately common, and we always try to provide honest estimates so you can make the best decision for your situation. We regret if our communication felt unsympathetic—that’s never our intent. Please contact our General Manager, Marty Burke, at 908-320-4495 so we can review your visit and work toward a resolution.
Michael Cabalas was an exceptional Sales Manager.
Michael Cabalas was an exceptional Sales Manager. A man of his word.and he did everything possible to meet all of my needs. The best on any Sales Managers ,I've dealt with in all my many ,many years.Sophie Noto was truly polite , truly extended herself , took the time to explain everything and yes she was truly exceptional.
Michael Cabalas was an exceptional Sales Manager.
Michael Cabalas was an exceptional Sales Manager. A man of his word.and he did everything possible to meet all of my needs. The best on any Sales Managers ,I've dealt with in all my many ,many years.Sophie Noto was truly polite , truly extended herself , took the time to explain everything and yes she was truly exceptional.
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- Buying process
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- Quality of repair
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thanks for highlighting some of our staff who helped make this such a great experience! We sincerely value your business and look forward to your next visit!
I was very happy with the service I received at Rossi
I was very happy with the service I received at Rossi Chevrolet. Especially my salesman, Will Cunningham, he was honest and matter of fact, no nonsense with him.
I was very happy with the service I received at Rossi
I was very happy with the service I received at Rossi Chevrolet. Especially my salesman, Will Cunningham, he was honest and matter of fact, no nonsense with him.
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- Buying process
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- Quality of repair
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- Overall facilities
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thanks for highlighting some of our staff who helped make this such a great experience! We sincerely value your business and look forward to your next visit!
Everything about this car buying experience was very
Everything about this car buying experience was very positive. From making my appointment to meeting Will Cunningham in the lobby. He took me out to see the cars and explain everything in great detail before we even took it for a test ride. I felt like I had his total attention and he made the car by experience go very smooth. You always expect the worst when you go car shopping, but this was not the case at all. He continued to help me with all my paperwork and then help me even unhook car seats and bring over some of my other personal belongings . Once the car was cleaned up, he continued to go over everything in the car and made me feel like he had all the time in the world to help me. I highly recommend Rossi I bought many cars there before they?re just a very friendly dealership with fair prices.
Everything about this car buying experience was very
Everything about this car buying experience was very positive. From making my appointment to meeting Will Cunningham in the lobby. He took me out to see the cars and explain everything in great detail before we even took it for a test ride. I felt like I had his total attention and he made the car by experience go very smooth. You always expect the worst when you go car shopping, but this was not the case at all. He continued to help me with all my paperwork and then help me even unhook car seats and bring over some of my other personal belongings . Once the car was cleaned up, he continued to go over everything in the car and made me feel like he had all the time in the world to help me. I highly recommend Rossi I bought many cars there before they?re just a very friendly dealership with fair prices.
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- Buying process
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- Quality of repair
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hi Donna! Thanks for telling us about your recent buying experience with Will and the team. We appreciate your kind words and hope you enjoy your beautiful new Trax!
Great dealership
I bought my truck here 3 years ago and I?ve had all my oil changes done here as well as a transmission fluid change. The buying process was quick and friendly. Service is prompt and clean.
Great dealership
I bought my truck here 3 years ago and I?ve had all my oil changes done here as well as a transmission fluid change. The buying process was quick and friendly. Service is prompt and clean.
- Customer service
- 5.0
- Buying process
- 5.0
- Quality of repair
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- Overall facilities
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hi John! Firstly, thanks for taking the time to leave us a review. We appreciate your kind words about both our sales and service departments and look forward to seeing you next time!
Best Dealership!
This dealership was by far the best/easiest one to work with for us. From the moment we got there the staff was friendly and helpful. No hassle from salespeople. Very professional every step of the way. We traded a vehicle and purchased all within 4 hours on a Saturday. We highly recommend this dealership.
Best Dealership!
This dealership was by far the best/easiest one to work with for us. From the moment we got there the staff was friendly and helpful. No hassle from salespeople. Very professional every step of the way. We traded a vehicle and purchased all within 4 hours on a Saturday. We highly recommend this dealership.
- Customer service
- 5.0
- Buying process
- 5.0
- Quality of repair
- 5.0
- Overall facilities
- 5.0
- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Hi Kevin! Thanks for taking the time to tell us about your recent buying experience. We appreciate your kind words and five-star rating!
Grateful Customer
Had my vehicle in for a recall. While there, I had Buddy in service look into a reoccurring problem I was having with the vehicle and another service center. The issue was pinpointed, repaired and then the service dept went the extra mile. They stood by me when I was forced to pursue litigation in court with the other entity. It is precisely because of their support that I was able to settle out of court for the full amount. My vehicle was unsafe to drive, they not only flagged it but help me take down the entity who left me in this condition. It spurred an investigation into substandard and illegal practices that were long overdue. I can't thank Buddy, the service dept and the Dealership enough!
Grateful Customer
Had my vehicle in for a recall. While there, I had Buddy in service look into a reoccurring problem I was having with the vehicle and another service center. The issue was pinpointed, repaired and then the service dept went the extra mile. They stood by me when I was forced to pursue litigation in court with the other entity. It is precisely because of their support that I was able to settle out of court for the full amount. My vehicle was unsafe to drive, they not only flagged it but help me take down the entity who left me in this condition. It spurred an investigation into substandard and illegal practices that were long overdue. I can't thank Buddy, the service dept and the Dealership enough!
- Customer service
- 5.0
- Buying process
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- Quality of repair
- 5.0
- Overall facilities
- 5.0
- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hi Anne! We appreciate that you trusted us through the whole process. It was our pleasure to help navigate this situation with you and come to a resolution. Should you need anything in the future, never hesitate to reach out!
EXCELLENT!!!!!
great service! great team! all are friendly and kind!
EXCELLENT!!!!!
great service! great team! all are friendly and kind!
- Customer service
- 5.0
- Buying process
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- Quality of repair
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hi there Dara! Thanks for taking the time to tell us about your past visit with us. We are ecstatic to have your Terrain back on the road and that you had a great experience in us doing so!
Highly Recommend
The staff at Rossi were super friendly and helpful. They answered all of my questions and we're very patient. I would highly recommend purchasing a car from them again.
Highly Recommend
The staff at Rossi were super friendly and helpful. They answered all of my questions and we're very patient. I would highly recommend purchasing a car from them again.
- Customer service
- 5.0
- Buying process
- 5.0
- Quality of repair
- 5.0
- Overall facilities
- 5.0
- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase