Mercedes-Benz of Rochester

Max and Mercedes Benz of Rochester were thorough in ensuring my car was working perfectly. Additionally, they picked up my car from my home and left a loaner vehicle in my driveway.

Had service B performed, service was done with professional and curteous care . Done within the time I was told .

Greg and staff did a great job,new vehicle was awesome, nice no pressure experience

I had previously had an Audi and decided to purchase a Mercedes. The staff, Jim and Gavin in particular were beyond professional and wise! I am truly grateful for their wisdom, guidance and patience as they explained everything simply and clearly and delivered my SUV without any difficulties! Bob Zilliox

I’m totally satisfied with the service and the professionalism I received while having my Mercedes serviced. Now the Brittney kept me in the loop of what was being looked and serviced and really really appreciate that Thank you so much Brittney for your customer service and to the technicians I appreciate your skill and service. While I recommend Mercedes of Rochester to anyone ??? Absolutely.

I was nervous about buying a car outside the area I live. It was one of the best car buying experiences I’ve ever had. My sales representative was outstanding-Jeremy. They delivered my car to where I live. They found the exact car I wanted. Thank you again, Jeremy & Gavin for all your hard work!

Most of the issues for repair were resolved & under warranty. In addition a complete service was done updating, with tires, wipers, oil changes & all FLUIDS replaced. However, the Coolant indicator continues to stay on! That is the only issue remains! I need to ship this car to Florida & cannot find out if it is error or Coolant is low!! The was in shop 2 1/2 weeks.

This was my first online purchase of a car the experience was exceptional , the process was seamless. I highly recommend the dealership , the salesman Dennis Wiggins and the management team. The car was delivered to my home as promised it is everything I expected and more .Thank you Mercedes of Rochester !

Stephen is always accommodating and very pleasant to deal with he has exceptional customer servicing skills and strives to thoroughly please his customers. He is a great asset to the West Herr organization and can be counted on to have consistency throughout all of his servicing efforts.

Another great experience with Stephen, he is consistently providing great services to his customers at Mercedes-Benz of Rochester.