BMW of Rochester

Great communication and finished early, the interior was cleaned and everything went very smoothly. Highly recommended

Outstanding customer service with extremely attentive individuals in both service and sales. Would highly recommend for someone looking to purchase a BMW

Great service team at WestHerr BMW. Thanks to Andy for his timely help and also having my car washed.

Easiest car purchase experience I've ever had. No pressure. Everyone was courteous and professional.

Professional, polite, and knowledgeable with effective listening. Attentive to our needs and requirements! Mike effectively prepared for our test drive and purchasing experience. He ensured we were aware of all the features for each model considered. Then, once we made the commitment to purchase his thorough preparation and explanation was outstanding. He then brought Audrey to us who provided a straightforward purchase closing process. She was well prepared, knowledgeable, polite and friendly. She walked us through this action, stopping and providing explanations when needed. Audrey was outstanding with her personal vehicle features and configuration set up process for my wife and I.

Keith in the Service Department is great. My BMW was serviced very well. I had a loaner and forgot my garage door opener in it. Kieth and Trevor were very helpful and recovered my opener.

The West Herr BMW dealer in Rochester, NY has been very responsive, reliable, and efficient in addressing any issues or concerns I have had with my 2014 328xi. Andy Hoban most recently has been very helpful in keeping my car running well once again.

Great service at BMW of Rochester. Prompt, professional, and the lounge is a comfortable place to get some work done while you wait. Ask for Andrew—he will take good care of you!

The entire sales team was incredibly helpful and kind. Would recommend for others to shop here :)

First of all I dislike texting. However I was pleased with BMW service. I especially liked the technicians video of what was found and needed to be fixed. Very informative.