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Hertrich Acura

(359 reviews)
Visit Hertrich Acura
Sales hours: 8:30am to 8:00pm
Service hours: 7:00am to 5:00pm
View all hours
Sales Service
Monday 8:30am–8:00pm 7:00am–5:00pm
Tuesday 8:30am–8:00pm 7:00am–5:00pm
Wednesday 8:30am–8:00pm 7:00am–5:00pm
Thursday 8:30am–8:00pm 7:00am–5:00pm
Friday 8:30am–8:00pm 7:00am–5:00pm
Saturday 8:30am–5:00pm 8:00am–4:00pm
Sunday Closed Closed
New (877) 372-9459 (877) 372-9459
Used (877) 373-5162 (877) 373-5162
Service (877) 380-5571 (877) 380-5571

Reviews

(359 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews.

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What a great experience!

What a great experience! Yes ... buying a car! Professional polite on point accommodating friendly and a true pleasure to have found them! Thank you. Dr. Dennis Dombrowski Lancaster PA

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

What an awesome place to purchase a vehicle from.

What an awesome place to purchase a vehicle from. Very honest and kept their word on what they promised, which can be rare in this industry.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you for the 5-star review! We’re here to serve you anytime.

Consumer response

I will be back.

Oeut Peou was very helpful, kind, and knowledgeable.

Oeut Peou was very helpful, kind, and knowledgeable. She answered all my questions and helped me through the whole process. She was extremely professional and didn’t try to pressure me into anything. I’d definitely buy another car from her again.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

My new Mitsubishi!

World Class customer service! My purchase experience was phenomenal!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Thank you again for taking the time to let us know how we did. We hope you have a great day! We appreciate your positive review about your recent experience with us! Thanks again for taking the time to leave us this information about your recent visit. Take care!

I purchased a vehicle on Thursday from here my

I purchased a vehicle on Thursday from here my representative name was Oeut “OOT” she was the best she was very educational and knowledgeable about the vehicle almost like she built it herself she was so nice and pleasant very well spoken she answered all my questions and more even after I left she has continued to be very helpful with helping me get my new vehicle set up my experience with her was great OOT was immaculate!!and gave top tier!! service Acura should be very proud to have a staff like her representing there company thanks again OOT your truly the best!!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Great deal and great people

I was looking for a new to me car. I located what I wanted online, did all my research and was prepared for the hours I was going to spend to get what I thought was a good deal. Instead...I just got a good deal...that blew my mind to be honest. I was given a good value for my trade and a good price for the car I was looking at. When I had a question about something, Oeut was super helpful as was Craig, the GM. Everyone was honestly a pleasure to work with!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Hi John, Thank you for taking the time to provide us with a review of your experience. I am pleased to hear that Oeut and our team made your experience pleasant and we look forward to seeing you again soon!

An awesome experience. Everybody was helpful and the...

An awesome experience. Everybody was helpful and the entire process was pleasant. Dont hesitate to see James for any Hyundai, Mitsubishi, or Genesis questions. A great place to do business

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you for the 5-star review! We look forward to your next visit!

My car shopping experience was incredible! Luis was...

My car shopping experience was incredible! Luis was knowledgeable and patient with answering all my questions. I will definitely return and ask for Luis.. not on Wednesday😊

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Amazing experience

Very happy overall with my whole experience. I would definitely recommend to anyone who wants a pain free process start to finish.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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***RUN, DO NOT STOP, KEEP RUNNING***Knowing that service...

***RUN, DO NOT STOP, KEEP RUNNING*** Knowing that service is what sets one dealership apart from its competition, one would think that Nick Floria and his little Igor, Douglas Bova, would at least try to smile, treat customers cordially, speak respectfully and try not to be rude. But, NOOOOOO! I have purchased two vehicles from this dealership and I will never step foot inside again. These little men are unpolished, uneducated, unkempt and unwilling to be kind. If there were never another car make available, I would ride a bicycle everywhere. If there is a Hertrich family that is involved in this business, you should be ashamed and embarrassed to have these two Neanderthals representing you.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a new car
5 people out of 5 found this review helpful.