Crossroads Ford Sanford

Repairs we completed in a timely manner. However, a small plastic trim was damaged in the process. The Customer Service Associate looked over, apologized, took a picture and assured me they would order the part and call me as soon as it came to schedule an appointment to get it replaced. He was outstanding in answering all of my questions in a professional, and knowledgeable manner. Dylan Moon was very courteous and thoughtful.

I was pretty upside down in my Charger. I have been wanting a Mustang for a while and finally decided to get one. I went and saw Chip there and explained everything to him about being upside down and not knowing if I could trade out of it yet and we sat down found the right one and went to work on it. With the help of the manager who is also the GM Jared we were able to get the deal done and I drove out with a brand new 2025 Mustang. My payments including gap and a service contract in hand were right where I was wanting to be. Great people. If you?re looking for a new ford go to Crossroads Ford in Sanford talk to Chip and hopefully you?ll also be working g with Jared and they?ll do everything they can to get you into what you want.

Jarod the General Manager always goes above and beyond to get the deal done. Alex, my new Salesman, Bill B retired, was great. Alex knows the product. Approaches the buying process on the customers terms. I wouldn't deal anywhere else

Courteous, efficient service visit. I wanted to get my recall attended to however the advisor said it was a4 to 6 hour process. They did offer to pick the vehicle up and preform what was needed at a later date.

No pressured sales and enjoyed working with them. Satisfied with the final cost and no hassles with pushing extended warranty. My first experience with Crossroads and very satisfied.

I called Dylan in service for a new battery installation. He said they were booked but had an opening with their mobile unit. Within a few minutes the mobile came and replaced the battery and necessary programming. I did not realize they had such a service and greatly appreciated Dillan for suggesting this. Thank you

Great, My salesperson was the best. The finance manager was low pressure. It was a very good experience. So far the truck is awesome and I am extremely happy with my purchase.

Great experience buying my car from Bill At Crossroad Ford Sanford. He listen to everything I said and it was a quick process. Thanks, Bill

Upon my arrival, I was greeted by Salesman Bill Bailey. Bill was friendly, helpful and inquired as to what vehicle I was interested in. He was responsive and obtained the keys to the vehicle I was interested in purchasing. After the test drive, I decided to proceed with the purchase. The process was seamless and quick.

Appears no initial QA or test drive was conducted after brakes and rotors replacement. Currently being informed there are other problems with the vehicle that were never itemized when initial assessment conducted. Recommend greater attention to detail. On one other occasion technician damaged parts, but they were eventually replaced free of charge.