Reviews
Write a reviewAcura tlx
Alex was great! He was helpful and answered all my questions. The process was quick and easy and I had my car the same day within hours of my purchase. 100% satisfied and I would defiantly recommend this dealership to others
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Hello Nicole, thank you very much for sharing your experience with us here at Fafama. We are very happy to know your experience was positive and your process was quick and easy. Congrats on your new vehicle. Fafama Team
Never Again!
Went to Fafama in Milford on Sunday afternoon. There was only 1 salesperson (Max) there and 3 customers. We weren't greeted, no intros. Finally guy came over didn't introduce himself - didn't seem like he was interested in our business. Didn't ask any questions and told us the cars were unlocked to go sit in. None of the cars were unlocked - had to go find him again. Asked him abut the pricing and he said it is what it is - interesting bc other reviews I read mentioned they negotiated prices. Looked at a CRV and he came speeding around the building with another CRV to test drive. Went out for 3 minutes. Didn't like the ride - made noises when braking. Came back, the finance guy came out and took the plate off the car - didn't even ask how the ride was. Went to leave and Max came over. I asked him for the copy of my license and he said he had to keep in case we did any damage to the car! really? Why would you say that? He was very unprofessional. He got in the car and again sped off around the building. Poor Poor Poor customer service and sales demonstration. Will never go there again or refer them.
- Customer service 1.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did not make a purchase
Hello Julie Miano We take reviews very seriously and we apologies that you felt disappointed. It's not our intention here at Fafama at all. We'll always make sure all our customers has the best experience possible because we know car shopping can be stressful. After reviewed your comments we would say that it's true we're very busy on Sundays and we took measures to assure that won't happen again. We always have 3 employees available on Sundays at anytime. Because our successful business, it's common for customers wait a few minutes. We're sorry if we could not give you full attention but, for sure no one miss treated you in any way or without respect. Our doors are open for you and we still want your business. Fafama Team
Jeep cherokee
Great facility great people and a wonderful experience with fafama and our salesman Igor.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Hi Chris , The team here at Fafama is thrilled to hear such positive feed back ,thank you for choosing us for your new vehicle . Fafama Team
Ford Fusion
Came to see the fusion I took to Igor and at first I didn't bought the car I had other cars to see it and fafama had the better price and a honest people there.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Hi Cote ,thank you for your feed back . We are very happy you came back, because we do offer the best prices and we have very honest team working for us . We are glad you got the car you wanted for a better price , hope to see you again for future purchases . Fafama Team
M benz
Great place! I got my car and last then a 1hr and drived out of the lot thanks for the experience igo thanks again for everything Fafama !
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Hi Lili , Thank you very much for your feed back . We are glad you had a easy process and you were able to get the car the same day . We are always striving each day to be better for our costumers . Fafama Team
Accord silver
Came on a Sunday and I bought the accord ex. Beautiful car ! Thank to bruno and igor that help me on the process !!fafama I wil come back for my second car for sure!
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Hello Leo, thank you so much for your feedback. We are happy to know you loved your new Accord . We will be waiting for you for the second car for sure, enjoy your beautiful car. Thank you for choosing us. Fafama Team
Elantra silver
Bought a car with igor at Fafama and took a while to get the car but igor and bruno made it happened, thanks !!!
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Hi Gaby, thank you for your feed back . We are glad everything worked for you , each process is a little different , but at the end everything is great. Thank you for choosing us for your new car . Fafama Team
White Acadia
Bought a Acadia at Fafama this is a great dealer!ior was my salesman did a great job!
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Hi Dave , thank you very much for your review . Wonderful to know you had a great experience here, that only make us work harder and harder to be better and better . Thank you for your purchase ! Fafama Team
Traverse
Took the boat to go to Fafama , I trade my Rogue to a 14 traverse igor and the owner got me in the car at the same day! Thanks
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Hi Marvin , thank you for your feed back . Wow that is great thank you for taking the boat to come here . We are very glad that all the sacrifice was worth it at the end . Thank you for letting us show you how good we can be . Fafama Team
K Martel bought a jeep
Great experience! They took care of my trade and I got a nice 4x4 Jeep happy with the trade thanks igor and Jonny from services!
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Hi K.M , thank you for your feedback . We are very happy to know you had a great experience here with us ,everything worked out for you ,thank you for choosing us . Fafama Team