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Ford of Cookeville

(2,044 reviews)
Visit Ford of Cookeville
Sales hours: 9:00am to 8:00pm
Service hours: 7:30am to 6:00pm
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Sales Service
Monday 8:00am–7:00pm 7:30am–6:00pm
Tuesday 8:00am–7:00pm 7:30am–6:00pm
Wednesday 8:00am–7:00pm 7:30am–6:00pm
Thursday 8:00am–7:00pm 7:30am–6:00pm
Friday 9:00am–8:00pm 7:30am–6:00pm
Saturday 9:00am–8:00pm Closed
Sunday Closed Closed
2026 state dealer award
View 11 awards
2026 state dealer award 2026 state dealer award 2025 state dealer award 2025 state dealer award 2020 state dealer award 2020 state dealer award
2026 consumer dealer award 2025 consumer dealer award 2024 consumer dealer award 2021 consumer dealer award 2020 consumer dealer award

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New (877) 284-0944 (877) 284-0944
Used (888) 267-1048 (888) 267-1048
Service (888) 309-4905 (888) 309-4905

Inventory

See all 213 vehicles from this dealership.

Incentives

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About our dealership

This seller has been on Cars.com since September 2009.
At Ford of Cookeville, we go beyond the traditional dealership experience. Our mission is deeply rooted in enhancing lives, spreading positivity, and delivering exceptional value to all those we interact with. We don't just sell cars; we build lasting relationships, create a sense of community, and uphold strong core values that guide every aspect of our business. Our mission is not just about selling cars; it's about making a meaningful impact in the lives of our customers, our families, and our community.
Commitment to customer care at Ford of Cookeville doesn't stop with your vehicle purchase.

Service center

Phone number (888) 309-4905

Service hours

Monday
7:30am–6:00pm
Tuesday
7:30am–6:00pm
Wednesday
7:30am–6:00pm
Thursday
7:30am–6:00pm
Friday
7:30am–6:00pm
Saturday
Closed
Sunday
Closed

Meet our employees

Reviews

(2,044 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Ford of Cookeville from DealerRater.

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Connor is the best guy! Super helpful, experienced, knowledgeable and friendly!! I came in with questions and left with a dependable and safe car for my children!!!! He answered every question and made me feel like family! This was literally the best car shopping/buying experience I've ever had!!

Connor is the best guy! Super helpful, experienced, knowledgeable and friendly!! I came in with questions and left with a dependable and safe car for my children!!!! He answered every question and made me feel like family! This was literally the best car shopping/buying experience I've ever had!!

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
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Came in to purchase advertised used Mustang for myself (always wanted) and my husband found a F150 for himself too! Prices reasonable; friendly staff; easy to work with!

Came in to purchase advertised used Mustang for myself (always wanted) and my husband found a F150 for himself too! Prices reasonable; friendly staff; easy to work with!

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Hi Vicky, we are very happy we could provide you with a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

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Been using this dealership for 15 years. They never disappoint. Service department is helpful and very professional. I dont have 25 words to say so I wish you didnt put people on a minimum. Because you won't get very many reviews!!!!!

Been using this dealership for 15 years. They never disappoint. Service department is helpful and very professional. I dont have 25 words to say so I wish you didnt put people on a minimum. Because you won't get very many reviews!!!!!

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Hello Lisa, we appreciate you taking the time to leave us this feedback. Feel free to reach out to us if you need anything. Have a wonderful day.

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Adam went out of his way to meet our expectations. He did his best to give us the absolute best price and was completely honest.

Adam went out of his way to meet our expectations. He did his best to give us the absolute best price and was completely honest.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
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Great service . Very personable and the purchase was smooth. Very knowledgeable of the Explorer ST.

Great service . Very personable and the purchase was smooth. Very knowledgeable of the Explorer ST.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
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Lyle was a great sales person to do business with. He is a person you would call a friend after the deal.

Lyle was a great sales person to do business with. He is a person you would call a friend after the deal.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
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Got my oil change done quickly while I waited. Much appreciated consideration of my time. Courteous manner of employees is appreciated. Will gladly bring my business back.

Got my oil change done quickly while I waited. Much appreciated consideration of my time. Courteous manner of employees is appreciated. Will gladly bring my business back.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Hello, thank you; we appreciate your feedback! We are always more than happy to assist you if anything else comes up. Take care!

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My husband and I recently worked with Andrew Jayne at Ford of Cookeville, and we could not be happier with our experience! I actually had a headache the day we went in, and Andrew was incredibly thoughtful. He checked in on me and absolutely did not push us through the process. Car shopping can often feel overwhelming, especially when you aren't feeling well, but his personable, relaxed, and caring demeanor made the entire process easy and highly enjoyable. The fact that I walked away from a dealership feeling so good about the experience is very telling of his character. Because of Andrew's outstanding personality and excellent customer service, we will absolutely return to Ford of Cookeville for any of our future vehicle needs!

My husband and I recently worked with Andrew Jayne at Ford of Cookeville, and we could not be happier with our experience! I actually had a headache the day we went in, and Andrew was incredibly thoughtful. He checked in on me and absolutely did not push us through the process. Car shopping can often feel overwhelming, especially when you aren't feeling well, but his personable, relaxed, and caring demeanor made the entire process easy and highly enjoyable. The fact that I walked away from a dealership feeling so good about the experience is very telling of his character. Because of Andrew's outstanding personality and excellent customer service, we will absolutely return to Ford of Cookeville for any of our future vehicle needs!

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a used car
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Andrew in sales helped us trade in our old car and purchase our new(er) car at a fair price! We got through the mostly painless process and were on our way within a few hours.

Andrew in sales helped us trade in our old car and purchase our new(er) car at a fair price! We got through the mostly painless process and were on our way within a few hours.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a used car
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I had the greatest experience buying my car here! I had the best salesman, Adam Miller, he was so easy to work with. He know his stuff and answered any questions I had about the car. He allowed me to test drive the car with ease and never made me feel uncomfortable or rushed in the process. Thank you so much Adam Miller and Ford of Cookeville! I will be back!

I had the greatest experience buying my car here! I had the best salesman, Adam Miller, he was so easy to work with. He know his stuff and answered any questions I had about the car. He allowed me to test drive the car with ease and never made me feel uncomfortable or rushed in the process. Thank you so much Adam Miller and Ford of Cookeville! I will be back!

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
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