Rairdon's Dodge Chrysler Jeep of Monroe

I rarely write reviews but this experience warranted one. My wife and I were shopping for a vehicle at Chrysler Dodge Jeep Ram of Monroe and the experience was frankly embarrassing on their part. Our salesperson Randy went MIA. When we called back and asked to work with someone else, we were connected with Vincent — and refused. When we asked to escalate to a manager, the manager wouldn’t get on the phone. When we asked about negotiating on price, neither Randy nor Vincent had the courtesy to call us back and tell us no. We had to chase them down for basic communication. And if they respond claiming we were trying to lowball them — we never got that far. We couldn’t get anyone on the phone long enough to have that conversation. We weren’t asking for anything unreasonable. We were asking for a callback, a manager who would engage, and a salesperson who would show up. This wasn’t a negotiation gone wrong. This was a dealership that failed at the most basic level of customer communication. What I want to specifically call out is how Vincent treated my wife when she called. The tone shifted noticeably the moment he realized he was speaking with her rather than me — dismissive, condescending, and flat out rude. That’s not something I take lightly and it’s not something any customer should have to experience. This dealership had every opportunity to earn our business and at every turn Randy and Vincent chose rudeness and silence over basic professionalism. We went elsewhere and found a dealership that actually wanted to work with us. I’d recommend you do the same before wasting your time here.

Had an oil change and warranty work, Ashley was wonderful and professional! She explained all charges and answered all the questions that I had.

Brought my truck in for service and axle repair. Service was great! Everything was handled smoothly.

Came in for oil change and to complete some overdue maintenance; team also identified some new issues I wasn’t aware of, which was appreciated. Shout out to Service Advisor Shannon C for providing great customer service.

Had an issue with my vehicle and needed service. They got me in quickly and also was able to find me a loaner car so I could get to work. Outstanding service.

Everything was done as expected. Staff was friendly and knowledgeable. Waiting lounge was clean and comfortable.

The employees were very nice and helpful, the service was fast and they did a very good job!

I received outstanding service from your employer today. He exhibited great professionalism while dealing with my request for service today.

Ashley is the reason i keep bringing back to rairdons. She is always so sweet and helpful to me and my wife. Thank you Ashley!

My oil change there on my 2011 Dodge Grand caravan went really well. Over 400 thousand miles. Thank you Shannon and team.