Subaru of Glendale

This is the first Subaru dealer that DOES NOT meet the standard you expect from the brand. We inquired over the phone about a specific Solterra they had in stock and told them we'd be there to test drive in an hour. Upon arrival, the car wasn't there and was at the storage facility, and the person we talked to on the phone wasn't there. We were passed from one sales person to another. The one that eventually took us on a test drive (his name is Jose Delgado per their website) had a grumpy attitude complaining because we did not want to buy a car that day, he wasn't going to make any money, and clearly did not want to get the car from the storage lot. Our test drive? Just a drive from the storage lot, down Brand blvd., and back to the dealership. Zero customer service. Zero managers reaching out to ask how we like the car after the test drive. The sales person just said bye after we parked the car. This is the textbook example of how to lose a customer. I will NEVER return to Subaru of Glendale again.

I brought my Subaru into the dealership in Nov. for tires sensors. They just serviced the Subaru. I brought it back for the same sensors. Juliette, the service writer, did a diagnostic check on the Subaru. Later that day, Juliette informed us that I need a catalytic converter on the car. My husband got on the call with Juliette also asking why a catalytic converter. Juliette insisted that it needed to be changed. The charge for the diagnostic check will be deducted from the catalytic converter cost. After the new catalytic converter, my car was worse than the very 1st time taking to the dealership. My car smelled like gas when driving it. It sounded like I was drag racing down the LA river. Now the 4th time at dealership. Dropped i t off Monday Mar. 16th, absolutely crickets from dealership. I called 3 times on Wed. March 18th. Finally Calvin, the service manager, called me back. Calvin informed me that my exhaust manifold is cracked. He explained it happens sometimes when replacing catalytic converted. I than asked Calvin now this is my problem when it was your shop that cracked it. Calvin said I would only be charged for the part not the labor. After $4,492.03 paid to the dealership, my Subaru still has sensor codes on. I like Subaru cars. I absolutely don't like this dealership.

Ordered parts on their online website, never received an email order confirmation, waited a couple of days, still no email, called them, they would put me on hold and never pick up the phone, I had to go in person to check on my order, the person at the counter told me they forgot to order my parts, and to come back in a couple of days, came back, still no parts, they told me they forgot to order the parts again, came back a couple of days later, still no parts, came back a couple of days later, they only have some of my parts, it's been past 3 weeks and still haven't got the last of my parts, keep in mid these were just bolts that I ordered nothing special, and I was charged for the parts from the beginning, these guys are thieves. I have never ordered from a website and received no email confirmation, there's definitely something shady about this dealership beware, not only that but after a complained about my parts, they made me feel like I was in the wrong, I was talking to a subaru worker outside as I was leaving, and another subaru employee came out and told them to come in and not talk to me, its past two months now and no parts.

It says a lot about a place when you can tell within minutes that it's not somewhere you'd ever want to work -- or shop. The energy, attitude, and lack of basic respect speak louder than any product or brand name. If this is how they treat people on the inside, I can only imagine how they treat their customers.

Chris was quick to respond to my online inquiry. Pulled the car I wanted from your stock and scheduled a time for a test drive. Purchase process was super easy. Chris was friendly, very helpful, and clearly communicated what I was getting. I love my Subaru!

The Sales Representative and Management cooperated with me to give me a better deal by accepting a sales program a competitive dealer offered to get me the Subaru Forester I wanted and they had in stock.

Communication was good. Service was completed within the time estimated. Byron, my service associate was courteous and helpful.

I had a good experience at Subaru of Glendale. My sales associate was Dino Zigouris and Baris Zakarian the floor manager was great and finance director Christian Marilla helped me sign the papers who was also great. I highly recommend the dealership.

I’m so glad I bought my Subaru from Glendale Subaru dealer. Their service is amazing. I love my Subaru.

They were helpful, courteous and very efficient in solving my problem. They fixed my tire issue quickly and at a reasonable price. Thanks!