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(247 reviews)

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Very friendly people and down to earth!

Very friendly people and down to earth! I felt very welcomed and was very pleased at the help I got and perchuse I got! I’d recommend them to anyone!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
1 person out of 1 found this review helpful.

Very prompt and knowledgeable staff. Courteous and free...

Very prompt and knowledgeable staff. Courteous and free giving with their time. Both the sales and finance consultants provided their undivided attention and were very informative throughout the entire process.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Wow! Wasn’t really expecting to get done this way, but...

Wow! Wasn’t really expecting to get done this way, but even after filling out my application, I couldn’t even get a decent call back. My credit was ran, and after two days, and several phone calls, I finally get a text that they have been busy and short handed. Really? This is why I reached out to this company because for one, I’m about 3 hrs away, but I did at least think the professionalism would be at a all time high! Boy was I wrong!! Never again! I might have struggled with some things but my money is green just like everyone else’s. I had to call several times just to see what decision was made. Even after approval, there still was a delay! You know why? Because most salesmen are looking for money to put in their pocket! Sorry but I do feel like this was the case here! You advertise and make it all look good, when in reality, the customer service sucks!!

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a new car
1 person out of 1 found this review helpful.

While traveling for work out of state I gave them a call...

While traveling for work out of state I gave them a call to get an oil change on my Lexus LS460 awd and was scheduled an appointment for later that day. I arrived and was leaving soon after with a smile on my face right in time to make my next appointment. Even washed my car too!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
1 person out of 1 found this review helpful.

Everyone at the dealership was very helpful with enabling...

Everyone at the dealership was very helpful with enabling me to get the car that I wanted. Vick and Robert are very knowledgeable about their products and matching them with the buyers. I will be back again in the future to do more business with Carl Hogan Toyota.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

My sales rep and the sales manager made by decision to...

My sales rep and the sales manager made by decision to purchase an easy decision.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Consumer response

My sales rep and the sales manager made by decision to purchase an easy decision.

Fantastic experience

Great service. Very quick and employees were very helpful and friendly. Got us in and got us out while handling our service needs. Would definitely recommend

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
0 people out of 0 found this review helpful. Did you?
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I recently moved to Columbus and took my car to this...

I recently moved to Columbus and took my car to this dealership for maintenance for the first time. I can honestly say that I have never experienced the level of friendliness and professionalism that I experIenced here. I will definitely be back!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
1 person out of 1 found this review helpful.

I drive from Jackson (140 miles) for the excellent...

I drive from Jackson (140 miles) for the excellent customer service and value I receive at Carl Hogan Toyota for my Lexus.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
2 people out of 2 found this review helpful.

Always use them for my vehicle service. Never had a...

Always use them for my vehicle service. Never had a problem with maintenance. Never had a problem getting an appointment. Everything is explained to me and I always get a receipt

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.