Carlock Toyota of Tupelo

#1. Service was to replace rear wind shield wiper. Done, but found out later wiper no longer made contact with window. Motor bad? #2. regular 6 month service, ok. A few days later noticed the left front wheel cover missing. Went back to service. They had it. Don't know why I was not called. Otherwise service OK.

I had one of the best experiences with Carlock Toyota 's service department. The service bay technicians were very knowledgeable and customer focused. The waiting facility was very clean and organized. I will definitely be returning.

I just looking for a new vehicle & liked what I saw so much I brought one. I would recommend Carlock Toytota of Tupelo to any one! Great sales person!!!!

Service and sales team are always helpful and friendly. This group has been my dealership for the last 10 years. Anthony is always helpful in the Se

I referred a friend to car lock Toyota I even went with them to buy a new car because I referred them I was to receive a 100 dollar referrer fee so I took my Toyota to carlock to get the oil changed drop the car off when I returned to pick it up I had a 27 dollar charge for rotating my tires witch where brand new and didn’t even need rotating they did not even change my oil on top of that and some other stuff they acted like they new nothing about tthe 100 dollars refferal fee even though the sales person remember me bringing my friend in to buy a car poorest service I ever seen

On March of 2014, I helped my son buy a car from Carlock Toyota of Tupelo, MS. I was told not to wait because they needed to sign now due to me being the only one on the loan. I was pressured into signing papers. At the time of the transaction, I was pressued. Now, I am trading in the vehicle. It has been brought to my attention that my 2012 Hyundai Sonata was previously wrecked by the owner before me. The dealership never properly disclosed that the vehicle was severely damaged or salvaged. When I went to finance my new vehicle, they told my son and I that my Sonata purchased at Carlock Toyota was severely wrecked. On Saturday, November 25, 2017, I spoke with the sales manager at the dealership at 9:20AM. I was told I would receive a call back same day. I never received a call back from any personnel in management as stated on that day. I called again on Monday, November 28, 2017 @ 5:05PM. He said there was nothing they can do. According to the dealership, the issue wasn’t fixed properly when we bought the car. So now I have a car that has complications, and can not afford to have 2 car payments because of the negative equity has damaged the car more than $3,000.00. I am on a fixed government income. The issue is not that the vehicle had been wrecked. The issue lies with the reputation that Carlock Toyota cannot be trusted. As a trusted business, they failed to disclose the history of the car. I had informed the salesman that I needed to someone to help me read and understand what I was signing. I was pressured into going to the finance office by myself with no help. This dealership should always honor their word. At this time, they promoted a lifetime power train warranty; however, when I called to inform them of my issues no one cared. Carlock Toyota of Tupelo does not value their customers. They have lost their credibility with me. I chose to go to what i thought was a premier lot and it turns out that that not true. They are selling damaged cars and are not disclosing it. CHOOSE FOR YOURSELF. I PERSONALLY SUGGEST DO NOT GO!!

My good friend recently bought a 2010 Toyota Avalon and really likes the car. However from Salesman to Finance Guy the terms and amount financed changed in a big way without any review of this. I, myself just bought a car, and would have shopped here had my friend received an honest deal. I will not deal with Carlock Toyota and will share the terrible experience with all of my family and friends. I guess they are not interested in repeat customers or referrals.

It took a few days of haggling but we finally made a deal ! Still in the process of fixing my window tint but they were all good people to deal with !!!

I have bought 3 vehicles from Carlock Toyota and have had wonderful service each time! The last time they worked and worked until they got us at the payment we wanted!

Had oil changed, tires rotated and brake fluid changed!! Went well!!! They walk touvthough everything they do and if the suspect something that needs done they discuss it with you first!!! A