Jack Giambalvo Buick GMC

Buyers beware when dealing with this dealership. I called ahead and specifically priced out a demo vehicle using GM Employee Pricing. The dealership assured me they would honor the GM Employee discount and even apply an additional discount because the vehicle was a demo. However, when I received the actual numbers, the payment was nearly $200 more per month than another dealer quoted me on a brand-new vehicle with an MSRP that was over $6,000 higher. GM Employee Pricing should be relatively consistent from dealer to dealer, so the numbers simply did not add up. It appears the discounts that were promised were either not applied correctly or were misrepresented during the sales process. Very disappointing experience. The pricing felt misleading, deceptive, and unethical.

Buyers beware when dealing with this dealership. I called ahead and specifically priced out a demo vehicle using GM Employee Pricing. The dealership assured me they would honor the GM Employee discount and even apply an additional discount because the vehicle was a demo. However, when I received the actual numbers, the payment was nearly $200 more per month than another dealer quoted me on a brand-new vehicle with an MSRP that was over $6,000 higher. GM Employee Pricing should be relatively consistent from dealer to dealer, so the numbers simply did not add up. It appears the discounts that were promised were either not applied correctly or were misrepresented during the sales process. Very disappointing experience. The pricing felt misleading, deceptive, and unethical.

I have had my truck in the shop at least seven times for a radio problem the last time they had it all day and nothing was fixed was told bring it back today I get there and the technician isn’t even there this is ridiculous

Our company purchases a few vehicles for both office and field personnel. We're not large enough to have "fleet" type experiences. So, our experiences are with a number of dealerships. Our experience with Jack Giambalvo GMC, and Mr. Bern Little was fantastic. Bern went so far above and beyond our expectations for a new vehicle purchase. Bern was so thorough. From our initial phone conversation through his explanation of all of the vehicle features, he was absolutely fantastic!! Bern and the Jack Giambalvo team have certainly earned our future business!! Thanks, Bern!!

I’ve purchased a lot of trucks at a lot of dealerships over the years, and this was by far the best experience I’ve ever had. Even though the dealership is four hours away, I will absolutely make the trip again when it’s time for my next vehicle. John DeMartino went above and beyond — he made sure the vehicle was fully ready before I arrived, kept me updated with calls and texts so I never had to waste time with unnecessary steps, and was 100% upfront and honest throughout the process. He’s down-to-earth, professional, and truly cares about his customers. Everyone I interacted with at the dealership showed the same professionalism and genuine care. From start to finish, the entire process was smooth, transparent, and stress-free. Best car-buying experience ever. Highly recommend!

they worked very well with us and know about how the GMC worked and show us how things worked

Very nice people to deal with. They didn’t use any devilish tactics. The deal was straightforward, and I really liked to get a vehicle from them again if they continue to be like this.

Overall fantastic experience! Purchased this vehicle out-of-state from Northern Virginia, and Al & the team made this as easy of a process as possible. Great communication, e-Signature documents, and up front transparency about the pricing. Thanks so much!

I found a car online and travelled to Jack Giambalvo Buick GMC with the intent to purchase even though it is over one hundred miles from my residence. I noticed on the vehicle I was interested in there was dried road paint spatter on the lower driver side. I made my sales rep aware of it and was told that if I purchased the car it would be removed before I left. It was getting dark when I left so I wasn't able to examine the car as carefully as I would have liked but it looked okay so I drove the two and a half hours home. The next day I found more paint spatter on the underside of the plastic trim that took me three hours to remove. Scraping road paint is a lot more difficult off of plastic than it is off of painted metal. I also saw that the liners of both wheel wells were coated with same dried road paint. This I could not remove so I called the dealer to complain. I was told that I would be contacted back but no one ever called so after a week I called them. I talked with Dan Troutman and explained my situation. He was very understanding and told me he would try to resolve the situation. I told him how far away I lived and that I would be unwilling to travel the distance back to the dealership for service work. He said that he would see what he could do. He called back within the hour and left a voice mail stating that his General Manager would be willing to replace the liners but only if I travelled back to the dealership, a total five hour trip of over two hundred miles. I don't see why I should incur the cost of gas and tolls, not to mention putting the extra miles on my "new" car and wasting an entire day of my time for Jack Giambalvo Buick GMC to correct a problem that should have been resolved well before I even drove out there to purchase one of their vehicles. And if I'm speaking truthfully, I can't help but think that they so readily offered to replace my wheel well liners because I told them beforehand that I would be unwilling to make the long journey back to their dealership.

I recently purchased a 2025 Buick Enclave Avenir from Jack Giambalvo Buick GMC, and I was impressed with the professionalism, courtesy, and competency of the entire staff. I was especially impressed with my salesperson, Lance Sease, who effortlessly guided me through the process. As an informed consumer, who has been purchasing new vehicles for over 50 years, I would recommend this dealership and my salesperson to anyone.