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Car Smart of Memphis

(112 reviews)
Sales hours: 10:00am to 5:00pm
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Sales
Monday 10:00am–5:00pm
Tuesday 10:00am–5:00pm
Wednesday 10:00am–5:00pm
Thursday 10:00am–5:00pm
Friday 10:00am–5:00pm
Saturday 10:00am–5:00pm
Sunday Closed
(901) 881-1913 (901) 881-1913

Reviews

(112 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews.

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Great place to purchase a vehicle

We went in got one vehicle couple days later got another. We highly recommend very friendly employees and great service. Got in an out in a timely manner!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Car Smart is an excellent place to purchase a vehi

Always a great place to purchase a vehicle. My F-150 is the 5th or 6th vehicle we have purchased from Car Smart and it always goes smooth and the vehicles are always good.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Great place to find a quality used vehicle.

Very friendly staff with great selections and prices. No pressure laid back experience. Highly recommend if you are looking for a quality used car with no pressure sales.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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They have Awesome Cars in stock.

Our sales person was awesome and very personable. It was a great sales experience. I'll shop there again in the future upon needing another car.

Rating breakdown (out of 5):
  • Customer service 4.0
  • Buying process 4.0
  • Quality of repair 4.0
  • Overall facilities 4.0
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Great Experience at Memphis CarSmart ⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️

Blaine and all associates were wonderful to work together with. Friendly atmosphere and answered all of my questions. I would recommend Memphis CarSmart to all.⭐️⭐️⭐️⭐️⭐️⭐️

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Nice cars at good prices!

Marsha is friendly, honest and attentive. Ive bought several cars from them over the years and have always gotten nice used cars at reasonable prices without any run around. They are straight forward in their pricing without a lot of extra fees

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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I talked to Blane a full week about a 2014 audi a7 that

I talked to Blane a full week about a 2014 audi a7 that he said was in the shop on the week of January 9-12. I specifically asked him to call me regarding the car,and he said he would being that I was so persistent about the car.I called him today January 19 and he answered the phone and said the car was sold.He never called me and said he emailed me but I never received any emails from Blane.HIS REASON FOR NOT RETURNING MY CALLS WAS THAT IT WAS EASIER FOR him TO JUST PUSH A BUTTON RATHER THAN CALLING A RETURNING CUSTOMER (IVE BOUGHT FROM YOU ALL BEFORE).This was really bad business and I'm very disappointed that you all would do business in this manner.I recommend you go elsewhere if your looking for honest people.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
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Dealer response

I'm sorry to hear about that. reach out to me personally if i can make this a better experience for you. owner bo briggs

I spoke with Blaine via email and sadly did not get a

I spoke with Blaine via email and sadly did not get a response after asking follow up questions. I was asking about a ford f150 for sale on their website. I could not view the details of the car anymore online and asked how I could view it. He was unprofessional in his response and timing. Happy I didn't buy the car from Blaine.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
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Carsmart does bad business

I called Blane about a 2014 audi a7 everyday during the week of January 9-12. I was very persistent with my calling and Blane assured me that he would give me a callback about the car being that it was unavailable to be driven because it needed a new seat. So today I called to check on the status of said car and Blane immediately said it's sold and I said we talked all last week Blane you said you would CALL me when the car was there. He told me I should check my email because he reached out through email.Why would you reach out through email if our line of communication has been via phone. I'm extremely disappointed in the way this was handled. This is not how you treat customers.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process 1.0
  • Quality of repair 1.0
  • Overall facilities 1.0
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a new car
  • Did not make a purchase
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Dealer response

we are sorry to hear about our miss communication. I see that we did email you several times but dropped the ball on our end with the phone call

Jesus " Transportations" Love☆

When Me and My Husband arrive, we was Immediately, With Amazing Personality Received Help from [Mr &Mrs Del & Marsha Rios]! Christian's All the way! If You need an Vehicle, this is the place to go. You'll Will Not be Sorry! I had wreck in my 1st Vehicle ( Total Out)! 1st Location "Memphis Carsmart!! Bill in Finance Awesome 👌

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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