Cadillac of Mahwah

Richard was amazing. He was very knowledgeable, kind and we never felt pressured. I really felt like he had my interest in mind at all times. We were successful in finding the exact car that checked off all my boxes. I am 71 years old and It was by far the best experience I ever had buying a car. I would definitely recommend this dealership to anyone looking to buy a car.

The experience has been nothing short of disappointing, particularly considering the expectations that come with owning a premium vehicle. I visited the service department because the headlight strip on the driver's side was not functioning. Prior to my visit, I called service department to inform them of this issue, which is known to be a common problem with 2025 models. After spending two hours at the dealership for a diagnosis, I was told that I would receive a call once the necessary part became available. After almost a month without any communication, I reached out to dealership to inquire about the status of the part. Following my inquiry, I was given an appointment to bring my vehicle in for repairs. I drove 40 minutes to the location, only to be told that the service would take approximately two hours. When I requested a loaner car or a drop-off service, I was informed that neither option was available. After waiting for an hour and a half, I was then informed that my car would take an additional four hours due to the fact that one car was ahead of mine for service. As a recent purchaser of a Cadillac, I expected a far better service experience. This is not just a minor service issue—it's about the value of my time and the respect I expect as a customer. Given the poor experience I've had, I am seriously reconsidering my future with the Cadillac brand.

After my car needing to be diagnosed 4 time wasting fuel back and fourth several times, on the next service visit Manager Richie decided to try and charge me for 22.00 being below fuel level 3.5 gallons. Cheers Richie judging by your customer service youre going to need that 22.00 more than me. Last time I ever go there.

Just pick up our 3rd car from Cad. of Mahwah. As usual no surprises, I am quite happy. My new sales person Ashly really knows her Cadillacs she answered all our questions about the options in a way to easily understand. And also thanks to Paul for all his help and directing me to Ashley.

Had a great experience, with great people. Very helpful people. Thanks for all your help

Great customer service..I would recommend my sales representative to anyone looking to buy a car

Just a wonderful experience at the dealership. Everyone truly cares about any problems you are having with your car. I brought my car in for service. John Ferrari did a great job explaining everything they were gong to do. I have a 2016 ATS and it is now running like a charm. Hats off to a great service department and dealership.

My journey with Cadillac of Mahwah began in 2019 with the lease of 2 XT5s. From beginning to end the process was seamless and they treated us like family. We turned in one of the 2019s last week and left with a beautiful 2023, and the vehicle drove and felt exactly how Rich Schulman said it would. He was upfront and honest about what we should expect and what was the right choice at our price point. He treated us like we knew each other for years and we felt really good working with him. Rich, and frankly everyone we have worked with at the dealership has been no nonsense, and no games friendly people, and go the extra mile in every interaction. There are a lot of choices out there, and Cadillacs do in some ways sell themselves, but the dealership and the people who work there can make or break the experience. In the case of Cadillac of Mahwah you can expect to be treated like a friend, and there is no way we would look elsewhere unless something really changed. I can say that the experience we had in 2019 (the reason we came back again) was duplicated last week when we started a new lease, and we will add another one in two weeks when my wife gets hers. Would not hesitate for a second to send a friend to this dealership. They are a quality shop with really great people who go out of their way to make you feel you are buying a luxury product and the best part is they are totally honest and their transparency makes a difference.

In August my spouse and I bought a used car and paid in full by a bank check. The sales manager was argumentative with another customer while I was in the showroom, and became aggressive and argumentative with me over the phone about a week later when I called from my home state (New York), asking if they'd sent the title yet. I can't believe the arrogance of this man, Paul Chiarello, who also claimed to be the owner of the dealership. What a little man with a napoleon complex, who apparently sees himself as Tony Soprano. I wouldn't buy a toy car from that clown.

Very good service. Everyone was friendly and took care of all of my needs. Purchased 2022 XT6