Reviews
The Niello BMW Elk Grove Sales Service and Management all go Above and Beyond to keep you happy. They make sure you walk off their property happy and satisfied. In my opinion if I can I would give Alexis G. the highest ☆ but your scale only allows 1-5. Alexis G did such a fantastic job in making sure I felt comfortable and he kept me in the loop and kept it real with me. I appreciated his honesty and his dedication to keep us happy he kept joking and keeping us company so we dont get bored in the process of waiting. I'd buy cars from BMW again and again like I have been and I'd use Alex G as my sales person because he listened he understands and he does not sell us stuff we dont ask for. He goes head straight to what you ask for no beating around straight to the point! BMW you have a great one keep him if you want us to keep coming back! He is a keeper! BMW is my Family now I walk is everyone knows me they greet me they crack jokes they high five me. They welcome me with open arms. Yes I'd keep going back and I'd keep referring them to everyone. Keep it up Niello BMW Elk Grove ♡
The Niello BMW Elk Grove Sales Service and Management all go Above and Beyond to keep you happy. They make sure you walk off their property happy and satisfied. In my opinion if I can I would give Alexis G. the highest ☆ but your scale only allows 1-5. Alexis G did such a fantastic job in making sure I felt comfortable and he kept me in the loop and kept it real with me. I appreciated his honesty and his dedication to keep us happy he kept joking and keeping us company so we dont get bored in the process of waiting. I'd buy cars from BMW again and again like I have been and I'd use Alex G as my sales person because he listened he understands and he does not sell us stuff we dont ask for. He goes head straight to what you ask for no beating around straight to the point! BMW you have a great one keep him if you want us to keep coming back! He is a keeper! BMW is my Family now I walk is everyone knows me they greet me they crack jokes they high five me. They welcome me with open arms. Yes I'd keep going back and I'd keep referring them to everyone. Keep it up Niello BMW Elk Grove ♡
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a used car
It’s wonderful to hear you felt like part of our family and enjoyed Alexis’s honesty and good humor throughout your visit. Our BMW team takes pride in clear communication and making the wait enjoyable. We appreciate your trust and referrals and look forward to your next visit. David Sotomayor Business Development Mgr. [email protected] (916) 971-2131
My experience on joining the bmw franchise by purchasing a 3 series 330i has been amazing. The team has been super helpful and I love the car!
My experience on joining the bmw franchise by purchasing a 3 series 330i has been amazing. The team has been super helpful and I love the car!
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
Congratulations on your new BMW 3 Series 330i. We’re glad our team could guide you through the purchase and that you’re enjoying the car. Thank you for choosing BMW and we’re here for any future needs. David Sotomayor Business Development Mgr. [email protected] (916) 971-2131
CJ was amazing to work with! He was very kind, patient, and made the whole process smooth and stress free. He answered all my questions and made sure I felt comfortable every step of the way. Honestly, he made me feel like I was talking to one of my uncles it didn’t feel like he was just trying to sell me a car. He even followed up to check on me and see how I liked the car, and that meant a lot. CJ helped me purchase my dream car, a 2025 BMW X6, which was a big upgrade from my 2016 X6, especially with my bundle of joy on the way. He has a great personality and is genuinely a good person. I highly recommend asking for CJ!
CJ was amazing to work with! He was very kind, patient, and made the whole process smooth and stress free. He answered all my questions and made sure I felt comfortable every step of the way. Honestly, he made me feel like I was talking to one of my uncles it didn’t feel like he was just trying to sell me a car. He even followed up to check on me and see how I liked the car, and that meant a lot. CJ helped me purchase my dream car, a 2025 BMW X6, which was a big upgrade from my 2016 X6, especially with my bundle of joy on the way. He has a great personality and is genuinely a good person. I highly recommend asking for CJ!
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you for highlighting CJ’s kindness and patience during your 2025 BMW X6 purchase. We’re delighted the process felt smooth and stress free, and congratulations on the upgrade and your growing family. CJ will be thrilled to know his follow up made an impact. David Sotomayor Business Development Mgr. [email protected] (916) 971-2131
Pooja was extremely helpful. She answers all my questions in detail. Even after the sale if I have questions I always call her. She always explains and teaches me how to use the apps. She is amazing. That’s why I did four car transactions with her in the last few months. Please thank her for me.
Pooja was extremely helpful. She answers all my questions in detail. Even after the sale if I have questions I always call her. She always explains and teaches me how to use the apps. She is amazing. That’s why I did four car transactions with her in the last few months. Please thank her for me.
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
It’s wonderful that Pooja gave such thorough answers during your new BMW iX purchase and still helps you with the apps after each sale. Completing four transactions in the last few months shows true confidence in her service and we’ll gladly share your thanks with her. David Sotomayor Business Development Mgr. [email protected] (916) 971-2131
Pooja and Mossa are the best people I have dealt while buying a car. Buying my 1st BMW with their help went really smooth. They both helped me a lot. Explained me everything. Pooja has lots of knowledge about BMWs. I am sure Mossa is knowledgable too, in my case he helped me with financial dealing. Mossa spoke to me about all the possible options for me while financing. They both were ready to help us out right from the beginning. They never rushed me into anything. Even after bying the car, I have been to the dealer twice. Everytime I go there they still treat me like I am their priority, especially Pooja. Thanks guys
Pooja and Mossa are the best people I have dealt while buying a car. Buying my 1st BMW with their help went really smooth. They both helped me a lot. Explained me everything. Pooja has lots of knowledge about BMWs. I am sure Mossa is knowledgable too, in my case he helped me with financial dealing. Mossa spoke to me about all the possible options for me while financing. They both were ready to help us out right from the beginning. They never rushed me into anything. Even after bying the car, I have been to the dealer twice. Everytime I go there they still treat me like I am their priority, especially Pooja. Thanks guys
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for choosing a new BMW X3 and sharing your experience. We’re thrilled Pooja walked you through every detail and that our finance team made things straightforward. We look forward to welcoming you back whenever you stop by. David Sotomayor Business Development Mgr. [email protected] (916) 971-2131
Pooja made our car buying experience a joy.She got us the car exactly the way we wanted it,and at the price we were comfortable with.Pooja’s enthusiasm,and happiness for us and our new car was out of this world.If anybody asks me about buying a BMW, I’m going to say go see Pooja at Elk Grove BMW.
Pooja made our car buying experience a joy.She got us the car exactly the way we wanted it,and at the price we were comfortable with.Pooja’s enthusiasm,and happiness for us and our new car was out of this world.If anybody asks me about buying a BMW, I’m going to say go see Pooja at Elk Grove BMW.
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
It’s wonderful to hear Pooja made your BMW purchase so smooth and tailored to your preferences and budget. She’ll be thrilled to know her enthusiasm stood out. Enjoy every moment with your new BMW. David Sotomayor Business Development Mgr. [email protected] (916) 971-2131
From our first visit to the dealership, we were treated with kindness and respect. Pooja listened to what we wanted and made sure everything we wanted was addressed and delivered. We have bought 6 new cars over the years (this was our 7th) and it was the BEST experience.
From our first visit to the dealership, we were treated with kindness and respect. Pooja listened to what we wanted and made sure everything we wanted was addressed and delivered. We have bought 6 new cars over the years (this was our 7th) and it was the BEST experience.
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
We’re thrilled your seventh BMW purchase turned out to be the best experience so far. Pooja listened closely to your needs and made sure every detail was addressed. Enjoy your new BMW, and we look forward to assisting you again. David Sotomayor Business Development Mgr. [email protected] (916) 971-2131
We had a great experience purchasing our first BMW from Niello BMW of Elk Grove. The process was easy and smooth. We configured exactly what we wanted and love the new car. Pooja was amazing and kept us posted during the entire process. Thanks to everyone at Niello BMW for the amazing new car!
We had a great experience purchasing our first BMW from Niello BMW of Elk Grove. The process was easy and smooth. We configured exactly what we wanted and love the new car. Pooja was amazing and kept us posted during the entire process. Thanks to everyone at Niello BMW for the amazing new car!
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
It’s wonderful to know that Pooja guided you smoothly during your first BMW purchase. We’re delighted the configuration matched your vision and hope you love every drive in your new BMW. Thank you for trusting our team to make this experience effortless. David Sotomayor Business Development Mgr. [email protected] (916) 971-2131
Was ok, financing department kind of screwed me a little. Didn’t really notice because the payments were still the same slightly. After looking at the contract more. They offered me lower for my trade, then I was told. If they actually kept their word on the amount for my trade-in, my payment should’ve been lower. But because they wanted to keep my payments the same instead of lowering it, they just adjusted the APR a little. Typical backhanded dealership tactics.
Was ok, financing department kind of screwed me a little. Didn’t really notice because the payments were still the same slightly. After looking at the contract more. They offered me lower for my trade, then I was told. If they actually kept their word on the amount for my trade-in, my payment should’ve been lower. But because they wanted to keep my payments the same instead of lowering it, they just adjusted the APR a little. Typical backhanded dealership tactics.
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- Overall experience
- 2.0
- Does not recommend this dealer
- Shopped for a used car
We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can do to turn it around for you as quickly as possible. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns. David Sotomayor Business Development Mgr. [email protected] (916) 971-2131
ELISA Was just amazing, she went above and beyond my expectations, i would 100% recommend. Thank you for all your patience and dedication.
ELISA Was just amazing, she went above and beyond my expectations, i would 100% recommend. Thank you for all your patience and dedication.
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
It’s wonderful to hear Elisa exceeded your expectations. Thank you for recommending us and for recognizing her dedication and patience. Enjoy your new BMW and we look forward to assisting you again. David Sotomayor Business Development Mgr. [email protected] (916) 971-2131