Auto Haus of Yorktown

Just wanted to give a shoutout to Nicholas. Very respectful and professional salesman who takes his time with the customer. Thank you for a good car buying experience.

Take your business and hard earned money to a reputable dealership. Not even 40 days into this purchase, I'm currently facing a 10k repair bill. Ask Auto Haus Yorktown for assistance with the repair and was told, "I was looking for something free!" Asked for an oil change because a day after taking possession of the vehicle, the vehicle notifications said,"oil change due. " Reluctantly, Auto Haus Yorktown did change the oil. However, Auto Haus left a quart out of the oil change. So the engine was a quart low. Brakes were making noise when applying them for STOPPING, I asked for them to be checked. They checked them, stated brakes were fine however when I went to have after market rims put on, I was told that whoever put the tire on before the rim shop had crossed threaded the stud which broke. Additionally we were amazed to see the vehicle had a new Virginia inspection sticker but the tires on the vehicle that were being replaced with new tires/rims were worn so bad that the steel belt was exposed on the inside of the tire. IMMINENT tire failure was a real possibility on both rear tires. My concerns were brought to Ashton V. attention, and he was very disrespectful, showed no interest in wanting to help. He was more confrontational, triggering, and provoking. The main thing was to receive the CASH for the vehicle and send you on your way in what appears to be a LEMON VEHICLE. They tried to convince me that they offered me an EXTENDED WARRANTY! They didn't, I had more than enough CASH to purchase that if it was offered. The only concern was receiving the CASH and nothing else. Just like they offered me a paint and interior package for 1k, and I went for it. That was NOT done properly, either. My auto detailer advised me that they just took 1k because the work wasn't done correctly, and he was correcting the poor application of the product. This is my experience with Auto Haus Yorktown, and I would like anyone thinking of purchasing from them to STOP, Look Elsewhere, and you will be happy you did. I purchased a Very Beautiful Bright White Lemon 🍋 from Auto Haus Yorktown!

Just bought my GLE and I love it! Auto Haus' staff is super friendly, honest, and helpful. I spent quite a bit of time here, and it felt less like a transaction and more like spending time with great friends. I was well taken care of, asked if I needed food/beverage. The staff is knowledgeable and courteous which made me feel like I was in the best hands. This was my second vehicle purchase with Auto Haus, and I strongly recommend service being done here too, especially if you own a Benz.

Had a great experience purchasing a used vehicle from Auto Haus. Everyone I came in contact with was friendly and helpful. My sales rep, Ken, was very professional and knowledgeable. He made the car buying experience easy and was not pushy at all. The service shop seems to take good care of the vehicles. So happy I found this shop!

Saleman Nicholas Campbell, Was truly awesome every step of the way in purchasing my car, this young man came in on his day off to ensure me and my wife were taking care of at Auto Haus. The car buying experience there was magnificent and for start to finish, if your in the market for a luxury vehicle please make this dealership first on your list!!! I appreciate you all Todd Bryant a new customer for life.

Greg O’ Mara was very helpful accommodating, very knowledgeable about the car and very professional. I also had meet Steven Sowell and very professional and very friendly. They made sure the deal was where I needed it to be. Never felt pressured and highly recommend getting a car BMW X5 xDrive35i here. Overall dealership is selling top tier vehicles. Thank you to everyone for the help in me getting the car I wanted. The service is excellence with “Auto Haus’ at Williamsburg, VA 23185

My experience with Autohaus Yorktown was great! Ken Petty and Donna in Finance were exceptionally friendly and accommodating. I will recommend them to family and friend's.

I bought a car from AutoHaus today and the transaction was one of the smoothest car purchases of my life. We agreed on a price, I took it for a test drive, signed the paperwork and was on my way. It was the first time in my life that I haven't been jerked around and felt like I had been taken advantage of after I left.

•went to autohaus to test drive a Vehicle the day before Veterans Day. •couldn’t come up with enough cash to have a low enough monthly payment (financing was not the issue) •told the guy I was working with I was sorry but we were really interested if there was anyway we could make things work and come up with cash we would let him know asap •Next day we finally came up with 3k to put down so that we could have the lower monthly payment as we were assured by chase (new salesman) •Found out nearly a week later they had totally processed the payoff incorrectly even though Chase was supposedly skilled in the finance aspect and navy federal is a bank they deal with frequently, and he had instructions with the bank draft, therefore we ended up with the higher payment anyways! This was incredibly stressful for us as like most Americans, we are struggling with the current economy and We have 4 kids and are living on one income. This also resulted in 5k being returned by navy federal to the dealership and I had to go at an already busy time and pick it up when it finally arrived and had to wait for the finance lady to process it. •The day after we drove it home, I noticed a slight burning smell coming from the hood area once I exited the vehicle my husband didn’t think much off it since we had no other issues and it passed inspection just a month prior…I had a surprise trip planned for my daughter to Maryland for her 16th birthday coming in a couple weeks and we only smelled this 1 other time. We also never smelled it while inside the car and I never had any other indication that anything was wrong, no warning lights and nothing physically felt off with the vehicle. •I went on my trip, smelled the smell again, had a friend of mine look at it in Maryland and my coolant reservoir was completely dry. We never had any signs of leakage (no puddles) so I went to auto zone and filled it up, next time I stopped 20 minutes later, half the reservoir was empty again, so I refilled it and this process continued… •Upon returning home my husband called the dealership manager, Austin, and told him what was going on. Austin told him to bring the vehicle in and they’d look at it. They said a head gasket part that needed to be replaced. Initially my husband thought that he would do this repair himself (as he has actually done several vehicle repairs himself on other vehicles) so we brought it home but he just felt very uneasy with messing with the cooling system so he called Austin back a few days later and asked if he would still honor the deal which basically they said they would do it for half the cost which ended up being $300 so we dropped the van off early Monday morning and was told it would likely be ready by the end of the day… On Tuesday I had not heard from anybody so I called later and Ryan told us a bypass hose was the problem and that they were going to “do us a favor” and only charge us $600 so they were now charging us nearly $1000 (they were still charging us for the 1st job) on a vehicle we had purchased essentially a month prior. This also happened to be the week before Christmas. At no point that week did anyone ever call us, we had to call if we ever wanted an update. We were then told it would probably be ready on Thursday…nope! Finally on Friday after not hearing anything and knowing they closed at 2, I had a couple errands to run and my husband had to telework that day anyways so he went in prepared to sit and wait. They do their own state inspections which seems to be a conflict of interest and when we asked about how it could have possibly passed with a problem that major, they told us it was “so deep” there was no way they could’ve possibly know, but with the way my car was going through coolant and the Reservoir being completely empty I don’t see how they couldn’t see that something was wrong and then Ryan also told my husband that he wasn’t present at the inspection so he can’t say for sure what happened.

I was greeted with a very professional salesperson in Nate Washington; he was personable, provided detailed information and insured that I was satisfied throughout the entire process. Did not attempt any upsells or take me in another direction. Most importantly, he and the dealership went the extra mile and delivered the vehicle me the same day.