KEY AUTO PHILLY

Not rated Dealerships need five reviews in the past 24 months before we can display a rating. (13 reviews)
101 W Erie Ave, Philadelphia, PA 19140

Reviews

Not rated Dealerships need five reviews in the past 24 months before we can display a rating. (13 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews.

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Ashley

March 26, 2014
By Ashley from PHiladelphia, pa

I shopped everywhere and was turned down by 3 dealers because I needed more of a down payment. Key Auto got me approved and gave me extra time for the down payment that I needed. They were helpful

Rating breakdown (out of 5):
Customer service
5.0
Buying process
5.0
Quality of repair
5.0
Overall facilities
5.0
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

THANK YOU THATS OUR JOB HERE TO HELP EVERYONE OUT THANK YOU FROM KEYAUTO

THE WORST!! MY CREDIT IS MESSED UP BECAUSE OF THEM

May 1, 2013
By Angie12 from Philadelphia,PA

I make my payments on time to them, they have to send it to Mid-Atlantic Finance, have not sent it in 38 days now my credit is messed up because of their wrong doing and I can't do anything about it!!!!!!! I AM FURIOUS!!! I WOULD GIVE NO STARS BUT I AM FORCED TO GIVE THEM!!!!

Rating breakdown (out of 5):
Customer service
1.0
Buying process
1.0
Quality of repair
1.0
Overall facilities
1.0
Overall experience
1.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Customer's loan was financed with a third party lender, "Mid- Atlantic Finance". The customer was uncomfortable with that company and refused to communicate with them. As a courtesy we accepted her car note in our office and sent her payments to Mid- Atlantic Finance, but we only send payments once a month. Again we did this out of courtesy and did not charge her any fees for this service. Mid- Atlantic Finance would always receive her payments on time if there was not a third party involved.Thanks!!

very satisfied customer

May 9, 2012
By Stacey from Maple Shade, NJ

I purchased a car from Key Automotive I was treated so good. I came back a year later with an issue with my car and they still took care of my problem

Rating breakdown (out of 5):
Customer service
5.0
Buying process
5.0
Quality of repair
5.0
Overall facilities
5.0
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

THANK YOU WE ALWAYS TRY TO DO OUR BEST TO HELP ALL OF OUR CUSTOMERS OUT,WHEN OUR CUSTOMERS ARE HAPPY THEN SO ARE WE. THANK YOU!!!!!!