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Jimmy Vasser Toyota of Napa

(328 reviews)
Visit Jimmy Vasser Toyota of Napa
Sales hours: 9:00am to 7:00pm
Service hours: 7:30am to 4:30pm
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Sales Service
Monday 9:00am–7:00pm 7:30am–6:00pm
Tuesday 9:00am–7:00pm 7:30am–6:00pm
Wednesday 9:00am–7:00pm 7:30am–6:00pm
Thursday 9:00am–7:00pm 7:30am–6:00pm
Friday 9:00am–7:00pm 7:30am–6:00pm
Saturday 9:00am–7:00pm 7:30am–4:30pm
Sunday 11:00am–7:00pm Closed
2021 consumer dealer award
View 2 awards
2021 consumer dealer award 2020 consumer dealer award
New (707) 927-1438 (707) 927-1438
Used (707) 927-1975 (707) 927-1975
Service (707) 287-9009 (707) 287-9009

Inventory

See all 86 vehicles from this dealership.

About our dealership

This seller has been on Cars.com since May 2023.
In 2005 Jimmy Vasser embarked on a huge project of building a standalone dedicated Toyota Dealership. On December 2 2008 our hardwork was complete.

With over 25000 square feet state of the art Service Department and nearly 4 acres of vehicles we are proud of our new dealership in Napa.

Our customers love the covered service drive free wi-fi relaxing waiting areafresh baked cookies free snacks sodas coffee and more. The atmosphere is open and inviting warm and comfortable.

Come see for yourself why we've been voted Napa Valley's #1 dealership by KVON magazine Best of...
Our family Serving your family for over 20 years!

Service center

Phone number (707) 287-9009

Service hours

Monday
7:30am–6:00pm
Tuesday
7:30am–6:00pm
Wednesday
7:30am–6:00pm
Thursday
7:30am–6:00pm
Friday
7:30am–6:00pm
Saturday
7:30am–4:30pm
Sunday
Closed

Reviews

(328 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Jimmy Vasser Toyota of Napa from DealerRater.

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Best dealership in Napa wins Napa contest every year for BESTOFNAPA. go ask for daniel or kyle. Love my new camry

Best dealership in Napa wins Napa contest every year for BESTOFNAPA. go ask for daniel or kyle. Love my new camry

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

We appreciate you celebrating our Best of Napa contest wins year after year. It’s great to hear how much you love your new Toyota Camry.

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Best dealership in the Bay Area! Couldn’t recommend a better dealership then these guys!

Best dealership in the Bay Area! Couldn’t recommend a better dealership then these guys!

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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I recently had the pleasure of visiting Jimmy Vasser Toyota, and I couldn’t be more impressed. From the moment I walked in, I was greeted with genuine hospitality and a no-pressure atmosphere. The team here is knowledgeable, professional, and truly goes above and beyond to make the car-buying process smooth and stress-free. The inventory was impressive, with a great selection of new and pre-owned vehicles. The staff took the time to understand my needs and helped me find the perfect fit without pushing anything I wasn’t comfortable with. Financing was simple, and everything was explained clearly and honestly. Whether you’re looking for a new Toyota, a used car, or just need service, Jimmy Vasser Toyota is the place to go. They treat you like family and make sure you drive away happy. Highly recommend!

I recently had the pleasure of visiting Jimmy Vasser Toyota, and I couldn’t be more impressed. From the moment I walked in, I was greeted with genuine hospitality and a no-pressure atmosphere. The team here is knowledgeable, professional, and truly goes above and beyond to make the car-buying process smooth and stress-free. The inventory was impressive, with a great selection of new and pre-owned vehicles. The staff took the time to understand my needs and helped me find the perfect fit without pushing anything I wasn’t comfortable with. Financing was simple, and everything was explained clearly and honestly. Whether you’re looking for a new Toyota, a used car, or just need service, Jimmy Vasser Toyota is the place to go. They treat you like family and make sure you drive away happy. Highly recommend!

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Best place to buy a New Toyota. Don't waste your time with other dealers.

Best place to buy a New Toyota. Don't waste your time with other dealers.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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**Unprofessional and Completely Unreliable** My experience with Jimmy Vasser was beyond frustrating. Chris Ettell assured me he could acquire the vehicle I wanted, and I waited an entire month based on their word. Then, just **three days** before I was scheduled to pick it up, they suddenly informed me they **couldn’t get it after all**. This was an absolute waste of my time and a clear sign of poor business practices. Their lack of transparency throughout the process was unacceptable. If they had been upfront from the beginning, I could have made other arrangements instead of being left scrambling at the last minute. This dealership is completely unreliable, and I wouldn’t recommend them to anyone. If you value your time and expect professionalism, **stay far away**.

**Unprofessional and Completely Unreliable** My experience with Jimmy Vasser was beyond frustrating. Chris Ettell assured me he could acquire the vehicle I wanted, and I waited an entire month based on their word. Then, just **three days** before I was scheduled to pick it up, they suddenly informed me they **couldn’t get it after all**. This was an absolute waste of my time and a clear sign of poor business practices. Their lack of transparency throughout the process was unacceptable. If they had been upfront from the beginning, I could have made other arrangements instead of being left scrambling at the last minute. This dealership is completely unreliable, and I wouldn’t recommend them to anyone. If you value your time and expect professionalism, **stay far away**.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
1.0
  • Does not recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
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It was a wonderful experience purchasing a car from this dealership. I highly recommend them.

It was a wonderful experience purchasing a car from this dealership. I highly recommend them.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
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Will Cress and Lucas Will Cress and Lucas Wurz were both terrific and gave me excellent and very courteous service. Will explained everything in detail and answered all of my many questions. They were both very helpful. They gave me a very good trade-in and an excellent price for my new 4-Runner. I would be happy to recommend them to anyone!

Will Cress and Lucas Will Cress and Lucas Wurz were both terrific and gave me excellent and very courteous service. Will explained everything in detail and answered all of my many questions. They were both very helpful. They gave me a very good trade-in and an excellent price for my new 4-Runner. I would be happy to recommend them to anyone!

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Consumer response

Jimmy Vassar Toyota is the best and I would recommend them to anyone! They are courteous, knowledgeable and will do right by you.

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I don’t normally give reviews, but this time I feel the need to give a review. I have been buying cars trucks and SUV’s from Jimmy Vasser Chevrolet for more than 10 years now and the one person I’ve come to rely on Is Lucas Wurz, he goes out of his way to make sure I am satisfied and treated with respect. Lucas always get me the best deals on buying a new car and he give me great deals on my trade in’s. He also treats all customers like family, he is honest and trustworthy and he will go out of his way to make sure your buying experience is a great one. I have never had a dealership treat me as well as at Jimmy Vasser and the main reason, because of Lucas Wurz who is the General Manager of not only Jimmy Vasser Toyota but also Jimmy Vasser Chevrolet. You won’t find a better dealership than Jimmy Vasser and that’s all because of Lucas Wurz and his team of experts. If you’re looking for a New or Used car then look no further then Jimmy Vasser and ask for Lucas Wurz you won’t be disappointed whatsoever. Thank you Lucas for all of your help and for being the best General Manager ever!!!!!!!

I don’t normally give reviews, but this time I feel the need to give a review. I have been buying cars trucks and SUV’s from Jimmy Vasser Chevrolet for more than 10 years now and the one person I’ve come to rely on Is Lucas Wurz, he goes out of his way to make sure I am satisfied and treated with respect. Lucas always get me the best deals on buying a new car and he give me great deals on my trade in’s. He also treats all customers like family, he is honest and trustworthy and he will go out of his way to make sure your buying experience is a great one. I have never had a dealership treat me as well as at Jimmy Vasser and the main reason, because of Lucas Wurz who is the General Manager of not only Jimmy Vasser Toyota but also Jimmy Vasser Chevrolet. You won’t find a better dealership than Jimmy Vasser and that’s all because of Lucas Wurz and his team of experts. If you’re looking for a New or Used car then look no further then Jimmy Vasser and ask for Lucas Wurz you won’t be disappointed whatsoever. Thank you Lucas for all of your help and for being the best General Manager ever!!!!!!!

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
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I purchased my car from them so of course I go in for maintenance. Had my car serviced and was told that my front brakes were installed incorrectly, and that it would cost over 800 dollars to replace them. I had new ones installed in February. Took it in to Big O and they told me the brakes were totally fine and there was just a small piece that had popped out (which apparently is normal). Funny how Jimmy Vasser wanted me to pay them an insane amount for virtually nothing. Beware when you have the service your car because they will try to charge you for random stuff just to make more money off of you. Very slimy and dishonest service.

I purchased my car from them so of course I go in for maintenance. Had my car serviced and was told that my front brakes were installed incorrectly, and that it would cost over 800 dollars to replace them. I had new ones installed in February. Took it in to Big O and they told me the brakes were totally fine and there was just a small piece that had popped out (which apparently is normal). Funny how Jimmy Vasser wanted me to pay them an insane amount for virtually nothing. Beware when you have the service your car because they will try to charge you for random stuff just to make more money off of you. Very slimy and dishonest service.

Rating breakdown (out of 5):
Customer service
2.0
Buying process
2.0
Quality of repair
1.0
Overall facilities
2.0
Overall experience
1.0
  • Does not recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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My family and I purchased a 2017 Ford Mustang from them and we believed that this was a serious and professional business. I don’t recommend them. Be careful because they don’t disclose the accidents on the vehicles. No one disclosed that the Mustang had two accidents and one of them was a serious one causing an air bag deployment. They also lied about how the car ended up on the lot. We were told that a young lady traded it in, but they actually bought it from an auction. What really upsets me is how they can lie to your face for money instead of just being honest with the customers. Yes, part of it was my fault for not getting a carfax report, yes they cheated me, but will I come back to buy from them again? NO, I WILL NOT! I DON’T RECOMMEND THIS DEALERSHIP EITHER.

My family and I purchased a 2017 Ford Mustang from them and we believed that this was a serious and professional business. I don’t recommend them. Be careful because they don’t disclose the accidents on the vehicles. No one disclosed that the Mustang had two accidents and one of them was a serious one causing an air bag deployment. They also lied about how the car ended up on the lot. We were told that a young lady traded it in, but they actually bought it from an auction. What really upsets me is how they can lie to your face for money instead of just being honest with the customers. Yes, part of it was my fault for not getting a carfax report, yes they cheated me, but will I come back to buy from them again? NO, I WILL NOT! I DON’T RECOMMEND THIS DEALERSHIP EITHER.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
1.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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