Princeton Volkswagen

Absolutely no customer service after the sale! I bought a used Audi Q5 advertised online sight unseen. I told my salesman Ali that I was driving an hour and 45 minutes and just wanted to make sure the vehicle would pass inspection and emissions. He told me the car was all good. I specifically asked about the check engine light and his reply was "It's not on. We don't sell cars like that". I gave him a deposit and traveled the next day to pick the car up. The first thing I noticed was all 4 tires were bald. It was never through their shop. He lied. I waited while it went through the shop. It needed 4 tires, brakes all the way around, left front axle, lower control arm, and both front seat tracks. I negotiated a bit and still bought the car. 15 minutes into the ride home, the check engine light came on. I called Vipin (business manager) 3 times as soon as this happened, left messages, he never returned my call. 3 days into ownership I noticed there was no wheel lock key in the car. I called my salesman Ali, asked him to check with service and see if they forgot to put it back in the car and call me back. Never heard from him. Today, days later, I called and asked for the service manager. I spoke with Tom Henry. Now there's a stand-up guy. He walked me through several places to look in the car. No wheel lock key but at least he took the time to listen and help. I would not recommend buying your next car here.

Excellent service and explanation in detail of the purchase deal No change in deal remain on their Words as they explain the deal and service at first time Stood by me at the end of the deal making sure I am comfortable Excellent staff well knowledgeable and caring loved my VW I am proud of making the decision to stay with Princeton VW Good luck Coby doing great job and keep that smile Thanks

Princeton VW dealership is always my go to. They are very knowledgeable, friendly and helpful. This is the third car I have bought here and recommend them highly. A special thank you to Alan Geller for all your help!!!

Mislead me on features and now I am stuck with a brand new care i hate for 3 years. Beware this dealer!! Allen was salesperson who told us it was the same as our last VW. Not True!

Purchased a used car/owner pr-certified Jetta Autobahn in 2017 with @ 26k miles whose engine just went Kaput at around 48k miles! Purchased a 40,000 and 60,000 mile checkup, come to find the 60k checkup is void because of ??? The dealer in MD (Cooks Auto Fallston) is completely unhelpful and their customer service followup is abhorrent! Done w/VW

Recently in the dealership and service center (January 2019) and after speaking with the service manager I learned that this place has no idea where their cars are coming from! You know the big trucks that bring in all of the cars on the back, the big tractor trailors? The service manager, the top guy at the dealership, said (in front of witnesses) that they have no way to track where these shipments are coming from. No paper trail, no one signs anything, no idea who the drivers are - literally no audit of where these vehicles are coming from! I would NOT purchase a vehicle from this place, who knows where the cars are coming from? Suspicious I kept going and found out this place has no surveillance! A car dealership with no video cameras whatsoever??? That's unheard of in this day and age. I wouldn't even bring my car in for service and leave it there overnight let alone several days given they have zero surveillance on the property. I would not believe it myself but the service manager said these things in full earshot of other people! I'm still in disbelief but these were his words. I can't believe VW would allow someone to run a dealership like this, how can they align their name/brand with this place?

Came in to look at a new car. Was in and out with a new Passat with in an hour. Very helpful staff and great experience.

Terrible experience. We came in on a Saturday from Pa. -- 2 hour drive each way -- with a promise from salesman Zach to see a specific model. He pulled a classic "bait and switch" on us by informing us upon arrival (in a mere 2 hours or less) that the car we were scheduled to test drive was "taken" (had a "deposit" on it) but that he'd be happy to show us other cars. We left in disgust. This, after he even had called us while we were in transit to confirm our appointment (he couldn't tell us the news then?) While everyone is aware of the classic (and often unfair) stereotype of the used car salesman, this dealership surpassed the stereotype and had no apologies for it. And we had bought from them in the past. Must be new ownership. We will not return.

Bought my 2014 Passat in October 2014, that process was smooth and everyone went perfect, and I couldn't have been more satisfied. About 2 weeks after having my new car, the Sirius Satellite radio did not work properly, would constantly get no signal, it would sporadically work, so I called the dealership, and they told me to call Sirius, which I didn and after spending 2 hours on the phone, they explained the issue had to be with the vehicle. Called the dealership again, made an appointment, they looked at the car, said they "reset" the radio and it was working, and that if there were any other problems, the next step would be to replace the radio. Two weeks later, same problem. Between the holidays and my business travel, didn't get the car in for the service until April, and after having my car all day, they called me to tell me they needed to order the radio, which would take another week, and I would have to bring it back in. I was annoyed at this, not sure why they didn't order the radio when I made the appointment and explained all of this. Just felt like the service department didn't have an idea of what was going on, and everytime I went there it was like being there for the first time. Had to wait another week before I could get the car back in there, in the interim, the called me to see that I was satisfied with the repairs....what repairs, I was still waiting for the radio. Just thought my situation could have been handled better, that they could have been more prepared when I brought the car in the second time. It may not seem like a big deal, but scheduling these multiple appointments cost me time and money. Additionally, I had paid for about 6 months of Sirius service, and while I did get a new 3 month trial period, they did not help me with the remaining 3 months I paid for with no service, and only provided me with a Volkswagen Corporate number to call to try and get the other 3 months reimbursed, again, additional time and money on part, and would have thought they would have just taken care of this for me, if not with my Sirius credit, with providing me with a service credit of some sort. Maybe my situation was the exception, not the rule, just thought they could have handled it better.

The staff was knowledgeable and helpful. Not high pressure. The facility was spotless and well organized, and we are very happy with our Jetta.