Reviews
Friendly nice no hassle got a good deal all the staff was nice to work with
Friendly nice no hassle got a good deal all the staff was nice to work with
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a used car
We are so happy that our Len Stoler Chrysler Dodge Jeep RAM team delivered an excellent experience. Thank you for your kind words!
I’ll keep this short and to the point. I did not end up purchasing a vehicle from this dealership. The sales staff were fine to work with, but the vehicles themselves did not match their online listings. I came to see a Jeep Wrangler that was advertised as certified pre-owned. While the price was on the higher side, it initially seemed reasonable based on the listing. However, upon inspection, I found significant uneven tire wear that appeared to have been temporarily masked by a rotation. After checking the suspension, there was no indication that any worn components had been replaced, which suggests the underlying issue had not been addressed. Additionally, there was a noticeable dent in the driver’s door that was not disclosed in the listing. I also looked at another Wrangler while I was there. When the salesperson unlocked it, there was a strong odor of marijuana upon opening the door. Overall, the condition of the vehicles did not align with how they were represented online. Based on this experience, I would not recommend this dealership.
I’ll keep this short and to the point. I did not end up purchasing a vehicle from this dealership. The sales staff were fine to work with, but the vehicles themselves did not match their online listings. I came to see a Jeep Wrangler that was advertised as certified pre-owned. While the price was on the higher side, it initially seemed reasonable based on the listing. However, upon inspection, I found significant uneven tire wear that appeared to have been temporarily masked by a rotation. After checking the suspension, there was no indication that any worn components had been replaced, which suggests the underlying issue had not been addressed. Additionally, there was a noticeable dent in the driver’s door that was not disclosed in the listing. I also looked at another Wrangler while I was there. When the salesperson unlocked it, there was a strong odor of marijuana upon opening the door. Overall, the condition of the vehicles did not align with how they were represented online. Based on this experience, I would not recommend this dealership.
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- Overall experience
- 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did not make a purchase
Jerry, thanks for sharing your detailed feedback. We're disappointed to learn that the condition of our vehicles didn't meet your expectations and that there were discrepancies between the online listings and what you saw in person. This is certainly not the impression we aim to give, nor the standard of transparency we uphold. Your comments will be addressed with our team, but if you wish to discuss this further or have any other concerns, please don't hesitate to reach out to me directly. Thank you, Steve Knolle - General Manager - (410) 876-8800
I had an absolutely outstanding experience working with Chase on my first lease as a new Maryland resident. From start to finish, he was professional, patient, knowledgeable, and genuinely a pleasure to work with. Relocating to a new state can make big decisions feel overwhelming, but Chase made the entire process seamless and completely stress-free for my wife and I. He took the time to answer every question thoroughly, explained all the details clearly, and never once made us feel rushed or pressured. His transparency, honesty, and calm approach made us feel confident every step of the way. What truly sets Chase apart is his professionalism combined with his personable nature. He goes above and beyond to ensure his clients feel comfortable and valued. The automotive industry could absolutely use more sales professionals like him. We’re incredibly grateful for the experience and would highly recommend Chase to anyone looking for a smooth, enjoyable car-buying or leasing process.
I had an absolutely outstanding experience working with Chase on my first lease as a new Maryland resident. From start to finish, he was professional, patient, knowledgeable, and genuinely a pleasure to work with. Relocating to a new state can make big decisions feel overwhelming, but Chase made the entire process seamless and completely stress-free for my wife and I. He took the time to answer every question thoroughly, explained all the details clearly, and never once made us feel rushed or pressured. His transparency, honesty, and calm approach made us feel confident every step of the way. What truly sets Chase apart is his professionalism combined with his personable nature. He goes above and beyond to ensure his clients feel comfortable and valued. The automotive industry could absolutely use more sales professionals like him. We’re incredibly grateful for the experience and would highly recommend Chase to anyone looking for a smooth, enjoyable car-buying or leasing process.
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- Overall experience
- 4.0
- Does recommend this dealer
- Shopped for a new car
Thank you for sharing your outstanding experience, Daniel! We're thrilled Chase provided such a seamless and stress-free leasing process, especially as a new Maryland resident. We truly appreciate your feedback, and we’ll be sure to pass along your kind words. Safe travels from all of us at Len Stoler Chrysler Dodge Jeep RAM!
Be careful Extremely bad experience. Attempt to sell me a 3k warranty that wouldn’t have covered the used car I was interested in. After multiple requests, it was still included on the price sheet. Car is supposed to have new tires, nee brakes, and backup camera. When asked to confirm, radio silence. And the photos don’t show a camera screen anywhere nor do the tires look convincingly new. Promised to share inspection report but that also never came. At least, all of this was done remotely and I didn’t waste my time on a trip. But even the time trying to follow up could have been spent better.
Be careful Extremely bad experience. Attempt to sell me a 3k warranty that wouldn’t have covered the used car I was interested in. After multiple requests, it was still included on the price sheet. Car is supposed to have new tires, nee brakes, and backup camera. When asked to confirm, radio silence. And the photos don’t show a camera screen anywhere nor do the tires look convincingly new. Promised to share inspection report but that also never came. At least, all of this was done remotely and I didn’t waste my time on a trip. But even the time trying to follow up could have been spent better.
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- Overall experience
- 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did not make a purchase
I am outraged and disappointed on behalf of my daughter, an active duty servicemember, who purchased her first vehicle back in November 2025. She has paid for her vehicle in full, and to date, over 3 months later, has not received her vehicle’s Title (illegal based on Maryland law based on the length of time elapsed), her permanent State Tags (currently driving on expired tags provided by the dealership) and has been overcharged for the vehicle’s sales tax and tags. The best part of the transaction was the fact that she bought an exceptional vehicle. Stay clear of this dealership at all costs! Regardless of whether you are communicating at the Salesperson, Used Car Manager, Director of Finance or the General Manager levels, you will be disappointed. Note: complaints have been filed with the appropriate authorities.
I am outraged and disappointed on behalf of my daughter, an active duty servicemember, who purchased her first vehicle back in November 2025. She has paid for her vehicle in full, and to date, over 3 months later, has not received her vehicle’s Title (illegal based on Maryland law based on the length of time elapsed), her permanent State Tags (currently driving on expired tags provided by the dealership) and has been overcharged for the vehicle’s sales tax and tags. The best part of the transaction was the fact that she bought an exceptional vehicle. Stay clear of this dealership at all costs! Regardless of whether you are communicating at the Salesperson, Used Car Manager, Director of Finance or the General Manager levels, you will be disappointed. Note: complaints have been filed with the appropriate authorities.
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- Overall experience
- 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did make a purchase
I'm sorry for the frustration you and your daughter experienced. As we discussed a few weeks ago, the original documents were denied by your state's motor vehicle agency because the insurance had expired and the copy of her drivers license was not acceptable. Since then, you've provided the correct documentation, and we've resubmitted everything. We will keep you updated as soon as her tags are processed, which we expect now that the proper documents have been received. I also have family in the Military, so I understand your concern and appreciate her service. Thank you for your feedback and we'll stay in touch.
I am outraged and disappointed on behalf of my daughter, an active duty servicemember, who purchased her first vehicle back in November 2025. She has paid for her vehicle in full, and to date, over 3 months later, has not received her vehicle’s Title (illegal based on Maryland law based on the length of time elapsed), her permanent State Tags (currently driving on expired tags provided by the dealership) and has been overcharged for the vehicle’s sales tax and tags. The best part of the transaction was the fact that she bought an exceptional vehicle. Stay clear of this dealership at all costs! Regardless of whether you are communicating at the Salesperson, Used Car Manager, Director of Finance or the General Manager levels, you will be disappointed. Note: complaints have been filed with the appropriate authorities.
I am outraged and disappointed on behalf of my daughter, an active duty servicemember, who purchased her first vehicle back in November 2025. She has paid for her vehicle in full, and to date, over 3 months later, has not received her vehicle’s Title (illegal based on Maryland law based on the length of time elapsed), her permanent State Tags (currently driving on expired tags provided by the dealership) and has been overcharged for the vehicle’s sales tax and tags. The best part of the transaction was the fact that she bought an exceptional vehicle. Stay clear of this dealership at all costs! Regardless of whether you are communicating at the Salesperson, Used Car Manager, Director of Finance or the General Manager levels, you will be disappointed. Note: complaints have been filed with the appropriate authorities.
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- Overall experience
- 1.0
- Does not recommend this dealer
- Shopped for a used car
I'm sorry for the frustration you and your daughter experienced. As we discussed a few weeks ago, the original documents were denied by your state's motor vehicle agency because the insurance had expired and the copy of her drivers license was not acceptable. Since then, you've provided the correct documentation, and we've resubmitted everything. We will keep you updated as soon as her tags are processed, which we expect now that the proper documents have been received. I also have family in the Military, so I understand your concern and appreciate her service. Thank you for your feedback and we'll stay in touch.
Chase made the process very smooth for me and I would definitely chose this dealership again. Finance also gave me the options I wanted and didn’t push extra which was a breath of fresh air. 5 stars
Chase made the process very smooth for me and I would definitely chose this dealership again. Finance also gave me the options I wanted and didn’t push extra which was a breath of fresh air. 5 stars
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a used car
Pretty good experience sales person was very helpful. Knew what I wanted and very knowledgeable of the vehicle that I bought. Good experience thank you.
Pretty good experience sales person was very helpful. Knew what I wanted and very knowledgeable of the vehicle that I bought. Good experience thank you.
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- Overall experience
- 4.0
- Does recommend this dealer
- Shopped for a used car
We came here first out of a planned 10 dealers and didnt leave because of the great service and customer support
We came here first out of a planned 10 dealers and didnt leave because of the great service and customer support
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a used car
Chase Hall was extremely friendly, helpful, knowledgeable and polite. Highly recommended for anyone looking for their first car, to replace an existing car, or just something to have fun on the weekends He's definitely your guy! He took a lot of the stress out of car buying, and made my children comfortable and happy during the whole affair! 10 stars feels light!
Chase Hall was extremely friendly, helpful, knowledgeable and polite. Highly recommended for anyone looking for their first car, to replace an existing car, or just something to have fun on the weekends He's definitely your guy! He took a lot of the stress out of car buying, and made my children comfortable and happy during the whole affair! 10 stars feels light!
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a used car