Reviews
The representative was very nice, and this has nothing to
The representative was very nice, and this has nothing to do with here. They are part Joe Basil who I refuse to ever use again.
- Customer service
- —
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did not make a purchase
Basil Ford Niagara boulevard was great to buy a vehicle
Basil Ford Niagara boulevard was great to buy a vehicle from. They were fast, efficient and courteous. They estimated my trade unseen and gave me that price against my new vehicle. Great dealer.
- Customer service
- —
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a used car
Jared was my sales rep and he was super kind and helpful.
Jared was my sales rep and he was super kind and helpful. 10/10 recommend. Makes the process quick and easy
- Customer service
- —
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
We are so glad you had a great experience with Jared!
Waited almost 2 hours for a oil change and inspection, i
Waited almost 2 hours for a oil change and inspection, i thought suppose to rotate tires but said i was asked and a didn’t need it , was confused when left,, next time I’ll either drop off or find a different place for this service, no coffee was left in containers , or cups available very poorly run
- Customer service
- —
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 1.0
- Does not recommend this dealer
- Came in for service or repair
We are so sorry that you had a wait for your oil change and inspection and our waiting area wasn't upkept as it should. I have let the team know so that we can do better in our customer waiting area.
Went in with no hope Tim and the financial manager got me
Went in with no hope Tim and the financial manager got me out of my old truck and got me on the truck that I wanted in like 3 hours I even told them they suck cause they were so good at their job
- Customer service
- —
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a used car
So are so glad Tim was able to help you out and give you hope!
Went into basil knowing what I wanted with a target
Went into basil knowing what I wanted with a target number for payment and they got it right on the money. Perfect deal and I am a happy customer. Blake was an awesome salesman got me into the car I wanted.
- Customer service
- —
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 4.0
- Does recommend this dealer
- Shopped for a used car
Thank you for coming to Basil and working with Blake! We are so glad you got the perfect deal.
Blake made my first car buying experience easy comforting
Blake made my first car buying experience easy comforting great service would recommend Blake to anyone
- Customer service
- —
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 4.0
- Does recommend this dealer
- Shopped for a used car
We are so happy your first car buying experience was easy and comforting!
I just purchased a Ford Expedition Max from Basil Ford of
I just purchased a Ford Expedition Max from Basil Ford of Niagra Falls. They made the buying process so easy! Anothony was so accommodating and kind. I would recommend this dealership to anyone and definitely ask for Anthong!
- Customer service
- —
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you Crystal for being a loyal customer!
We took our car in to get work done and they took great
We took our car in to get work done and they took great care of us. Nicole was amazing! Thanks for the great service. You definitely make an excellent team at Basil Ford. ♥️
- Customer service
- —
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
We are so glad you had a great experience with Nicole!
If you are looking for good customer service and a strong
If you are looking for good customer service and a strong sales team that aims to close deals that are ln the best interest for both themselves and the buyer, look elsewhere. Amanda and James, the sales manager of Basil Ford were not willing to even talk to me or offer me a fair trade value nor entertain any ideas of how I could purchase the car being out of state even if I drove 6 hrs to the dealership. I was stunned at the unwillingness to make their prospective clients pleased. Do yourself a favor and don’t waste your time here.
- Customer service
- —
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did not make a purchase
Brandon, we are so sorry that we fell short and James and Amanda were not able to work with you on a trade in for your car. We apologize for the inconvenience you had driving out of state and hope we can work with you in the future.