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Fitzgerald Chevrolet Frederick

(792 reviews)
Visit Fitzgerald Chevrolet Frederick
Sales hours:
Service hours:
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Sales Service
Monday 9:00am–9:00pm 7:00am–7:00pm
Tuesday 9:00am–9:00pm 7:00am–7:00pm
Wednesday 9:00am–9:00pm 7:00am–7:00pm
Thursday 9:00am–9:00pm 7:00am–7:00pm
Friday 9:00am–9:00pm 7:00am–7:00pm
Saturday 9:00am–7:00pm 8:00am–3:00pm
Sunday Closed Closed
2019 state dealer award
View 8 awards
2019 state dealer award 2018 state dealer award 2017 state dealer award 2016 state dealer award
2019 consumer dealer award 2018 consumer dealer award 2017 consumer dealer award 2016 consumer dealer award

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New (855) 581-3494 (855) 581-3494
Used (855) 236-9830 (855) 236-9830
Service (855) 553-9322 (855) 553-9322

Inventory

See all 101 vehicles from this dealership.

Incentives

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About our dealership

This seller has been on Cars.com since April 2007.
The FitzWay is a term developed by Fitzgerald Auto Mall that defines our
business philosophy and acts as a guideline for the way we treat our
customers. It's a part of our unique way of doing business that has helped
differentiate us from other auto dealers. We created the FitzWay philosophy
by listening to our customer's comments over the years both good and bad.
Customers have told us is it's important to treat them with honesty and
respect and to deal in good faith.
The FitzWay there's just no better way to go!

Service center

Phone number (855) 553-9322

Service hours

Monday
7:00am–7:00pm
Tuesday
7:00am–7:00pm
Wednesday
7:00am–7:00pm
Thursday
7:00am–7:00pm
Friday
7:00am–7:00pm
Saturday
8:00am–3:00pm
Sunday
Closed

Meet our employees

Reviews

(792 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Fitzgerald Chevrolet Frederick from DealerRater.

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I brought in my own oil filter, fuel filter, and oil.

I brought in my own oil filter, fuel filter, and oil. I scheduled ahead of time. I still paid close to $400 for an oil change and fuel filter change. To replace the fuel filter on my own would have taken 15 minutes, a couple squirts of brake cleaner, and a 16mm socket. I paid a dealership over $180 (including tax and me supplying parts) to do this. Conveniently, when I asked if there was a military discount, the cashier stated that it was only on parts, not on labor. Save yourself the headache and the butt ache. Drive up to Thurmont and have your Chevy taken care of over there. I feel bad leaving a review of one star, but that's the least FitzWay will let me do.

I brought in my own oil filter, fuel filter, and oil.

I brought in my own oil filter, fuel filter, and oil. I scheduled ahead of time. I still paid close to $400 for an oil change and fuel filter change. To replace the fuel filter on my own would have taken 15 minutes, a couple squirts of brake cleaner, and a 16mm socket. I paid a dealership over $180 (including tax and me supplying parts) to do this. Conveniently, when I asked if there was a military discount, the cashier stated that it was only on parts, not on labor. Save yourself the headache and the butt ache. Drive up to Thurmont and have your Chevy taken care of over there. I feel bad leaving a review of one star, but that's the least FitzWay will let me do.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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They are the best in quality and price!

They are the best in quality and price! We love Chris and the mechanics are terrific.

They are the best in quality and price!

They are the best in quality and price! We love Chris and the mechanics are terrific.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
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We are new to the area and this was our first experience

We are new to the area and this was our first experience with the service department. We came in for a routine oil change, tire rotation and safety inspection. Communication was clear and concise, and Kim was an absolute machine at her desk. After speaking with Kim, I knew we were in good hands.

We are new to the area and this was our first experience

We are new to the area and this was our first experience with the service department. We came in for a routine oil change, tire rotation and safety inspection. Communication was clear and concise, and Kim was an absolute machine at her desk. After speaking with Kim, I knew we were in good hands.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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Do not go to the dealership they will take your money and

Do not go to the dealership they will take your money and do little to no actual work. They only want to replace parts because they don’t want to diagnose the actual problem.

Do not go to the dealership they will take your money and

Do not go to the dealership they will take your money and do little to no actual work. They only want to replace parts because they don’t want to diagnose the actual problem.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

We sincerely apologize that your experience did not meet your expectations. Providing honest, thorough, and high-quality service is our priority, and we never want our customers to feel unheard or dissatisfied. We would love the opportunity to discuss your concerns further and work toward a resolution. Please let us know a convenient time for us to reach out to you. You can also contact us directly and ask for Morven Beverly, and our team will be happy to assist you. Thank you for your feedback—we value your input and appreciate the chance to improve. Best regards, Fitzgerald Chevrolet Frederick Team

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Working with Bingle Livioco for a 2nd time was a

Working with Bingle Livioco for a 2nd time was a pleasure. He did a great job despite the issues we had with vehicle availability. Bingle is always pleasant and kept me well informed along the way. He and his manager, Roxy, were a good team. Once the Equinox EV arrived, it was prepped well at the dealership. Everyone at the Fitzgerald dealership was helpful, and we promptly came to a fair deal. I would not hesitate to recommend Fitzgerald.

Working with Bingle Livioco for a 2nd time was a

Working with Bingle Livioco for a 2nd time was a pleasure. He did a great job despite the issues we had with vehicle availability. Bingle is always pleasant and kept me well informed along the way. He and his manager, Roxy, were a good team. Once the Equinox EV arrived, it was prepped well at the dealership. Everyone at the Fitzgerald dealership was helpful, and we promptly came to a fair deal. I would not hesitate to recommend Fitzgerald.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
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Satisfied with purchase.

Satisfied with purchase. Sales staff seemed reasonably knowledgeable, but I had to talk with the service desk to get some questions answer. I didn't haggle as the vehicle I wanted was hard to find. Fitz had the closest one within 75 miles of my house and out of probably 10 dealers I checked. Price was still comparable to what I had seen in other places. They didn't offer floor mats and the vehicle should have included them. I didn't see they were missing because I shopped in the dark. Extended warranty pressure was reasonable. Fitz allowed me to pay a down payment and come back in a week with a check for the rest. I would go back if looking for another vehicle.

Satisfied with purchase.

Satisfied with purchase. Sales staff seemed reasonably knowledgeable, but I had to talk with the service desk to get some questions answer. I didn't haggle as the vehicle I wanted was hard to find. Fitz had the closest one within 75 miles of my house and out of probably 10 dealers I checked. Price was still comparable to what I had seen in other places. They didn't offer floor mats and the vehicle should have included them. I didn't see they were missing because I shopped in the dark. Extended warranty pressure was reasonable. Fitz allowed me to pay a down payment and come back in a week with a check for the rest. I would go back if looking for another vehicle.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
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Whenever we need a car Fitzgerald is our go-to

Whenever we need a car Fitzgerald is our go-to dealership. They always have a great selection and their staff is always top notch. We’ve tried other places and they just don’t compare. Now we won’t go anywhere else.

Whenever we need a car Fitzgerald is our go-to

Whenever we need a car Fitzgerald is our go-to dealership. They always have a great selection and their staff is always top notch. We’ve tried other places and they just don’t compare. Now we won’t go anywhere else.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
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Great service department, done on time and done right.

Great service department, done on time and done right.easy to make an appointment, and friendly staff.

Great service department, done on time and done right.

Great service department, done on time and done right.easy to make an appointment, and friendly staff.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
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From the moment Ashley said hello we knew it was going to

From the moment Ashley said hello we knew it was going to be a great experience. She was incredible in every aspect of the process. We bought a car for my wife and then the next day I came back and bought my corvette. Roxy was also incredible every step of the way. They both are now part of our family - just wonderful people.

From the moment Ashley said hello we knew it was going to

From the moment Ashley said hello we knew it was going to be a great experience. She was incredible in every aspect of the process. We bought a car for my wife and then the next day I came back and bought my corvette. Roxy was also incredible every step of the way. They both are now part of our family - just wonderful people.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
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Friendly and helpful salesman.

Friendly and helpful salesman. Made sure I understood as much as possible about the car and followed up with me the next day.

Friendly and helpful salesman.

Friendly and helpful salesman. Made sure I understood as much as possible about the car and followed up with me the next day.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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