Reviews
I brought in my own oil filter, fuel filter, and oil.
I brought in my own oil filter, fuel filter, and oil. I scheduled ahead of time. I still paid close to $400 for an oil change and fuel filter change. To replace the fuel filter on my own would have taken 15 minutes, a couple squirts of brake cleaner, and a 16mm socket. I paid a dealership over $180 (including tax and me supplying parts) to do this. Conveniently, when I asked if there was a military discount, the cashier stated that it was only on parts, not on labor. Save yourself the headache and the butt ache. Drive up to Thurmont and have your Chevy taken care of over there. I feel bad leaving a review of one star, but that's the least FitzWay will let me do.
I brought in my own oil filter, fuel filter, and oil.
I brought in my own oil filter, fuel filter, and oil. I scheduled ahead of time. I still paid close to $400 for an oil change and fuel filter change. To replace the fuel filter on my own would have taken 15 minutes, a couple squirts of brake cleaner, and a 16mm socket. I paid a dealership over $180 (including tax and me supplying parts) to do this. Conveniently, when I asked if there was a military discount, the cashier stated that it was only on parts, not on labor. Save yourself the headache and the butt ache. Drive up to Thurmont and have your Chevy taken care of over there. I feel bad leaving a review of one star, but that's the least FitzWay will let me do.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
- Did not make a purchase
They are the best in quality and price!
They are the best in quality and price! We love Chris and the mechanics are terrific.
They are the best in quality and price!
They are the best in quality and price! We love Chris and the mechanics are terrific.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We are new to the area and this was our first experience
We are new to the area and this was our first experience with the service department. We came in for a routine oil change, tire rotation and safety inspection. Communication was clear and concise, and Kim was an absolute machine at her desk. After speaking with Kim, I knew we were in good hands.
We are new to the area and this was our first experience
We are new to the area and this was our first experience with the service department. We came in for a routine oil change, tire rotation and safety inspection. Communication was clear and concise, and Kim was an absolute machine at her desk. After speaking with Kim, I knew we were in good hands.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Do not go to the dealership they will take your money and
Do not go to the dealership they will take your money and do little to no actual work. They only want to replace parts because they don’t want to diagnose the actual problem.
Do not go to the dealership they will take your money and
Do not go to the dealership they will take your money and do little to no actual work. They only want to replace parts because they don’t want to diagnose the actual problem.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
We sincerely apologize that your experience did not meet your expectations. Providing honest, thorough, and high-quality service is our priority, and we never want our customers to feel unheard or dissatisfied. We would love the opportunity to discuss your concerns further and work toward a resolution. Please let us know a convenient time for us to reach out to you. You can also contact us directly and ask for Morven Beverly, and our team will be happy to assist you. Thank you for your feedback—we value your input and appreciate the chance to improve. Best regards, Fitzgerald Chevrolet Frederick Team
Working with Bingle Livioco for a 2nd time was a
Working with Bingle Livioco for a 2nd time was a pleasure. He did a great job despite the issues we had with vehicle availability. Bingle is always pleasant and kept me well informed along the way. He and his manager, Roxy, were a good team. Once the Equinox EV arrived, it was prepped well at the dealership. Everyone at the Fitzgerald dealership was helpful, and we promptly came to a fair deal. I would not hesitate to recommend Fitzgerald.
Working with Bingle Livioco for a 2nd time was a
Working with Bingle Livioco for a 2nd time was a pleasure. He did a great job despite the issues we had with vehicle availability. Bingle is always pleasant and kept me well informed along the way. He and his manager, Roxy, were a good team. Once the Equinox EV arrived, it was prepped well at the dealership. Everyone at the Fitzgerald dealership was helpful, and we promptly came to a fair deal. I would not hesitate to recommend Fitzgerald.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Satisfied with purchase.
Satisfied with purchase. Sales staff seemed reasonably knowledgeable, but I had to talk with the service desk to get some questions answer. I didn't haggle as the vehicle I wanted was hard to find. Fitz had the closest one within 75 miles of my house and out of probably 10 dealers I checked. Price was still comparable to what I had seen in other places. They didn't offer floor mats and the vehicle should have included them. I didn't see they were missing because I shopped in the dark. Extended warranty pressure was reasonable. Fitz allowed me to pay a down payment and come back in a week with a check for the rest. I would go back if looking for another vehicle.
Satisfied with purchase.
Satisfied with purchase. Sales staff seemed reasonably knowledgeable, but I had to talk with the service desk to get some questions answer. I didn't haggle as the vehicle I wanted was hard to find. Fitz had the closest one within 75 miles of my house and out of probably 10 dealers I checked. Price was still comparable to what I had seen in other places. They didn't offer floor mats and the vehicle should have included them. I didn't see they were missing because I shopped in the dark. Extended warranty pressure was reasonable. Fitz allowed me to pay a down payment and come back in a week with a check for the rest. I would go back if looking for another vehicle.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a new car
Whenever we need a car Fitzgerald is our go-to
Whenever we need a car Fitzgerald is our go-to dealership. They always have a great selection and their staff is always top notch. We’ve tried other places and they just don’t compare. Now we won’t go anywhere else.
Whenever we need a car Fitzgerald is our go-to
Whenever we need a car Fitzgerald is our go-to dealership. They always have a great selection and their staff is always top notch. We’ve tried other places and they just don’t compare. Now we won’t go anywhere else.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Great service department, done on time and done right.
Great service department, done on time and done right.easy to make an appointment, and friendly staff.
Great service department, done on time and done right.
Great service department, done on time and done right.easy to make an appointment, and friendly staff.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
From the moment Ashley said hello we knew it was going to
From the moment Ashley said hello we knew it was going to be a great experience. She was incredible in every aspect of the process. We bought a car for my wife and then the next day I came back and bought my corvette. Roxy was also incredible every step of the way. They both are now part of our family - just wonderful people.
From the moment Ashley said hello we knew it was going to
From the moment Ashley said hello we knew it was going to be a great experience. She was incredible in every aspect of the process. We bought a car for my wife and then the next day I came back and bought my corvette. Roxy was also incredible every step of the way. They both are now part of our family - just wonderful people.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Friendly and helpful salesman.
Friendly and helpful salesman. Made sure I understood as much as possible about the car and followed up with me the next day.
Friendly and helpful salesman.
Friendly and helpful salesman. Made sure I understood as much as possible about the car and followed up with me the next day.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase