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Richmond BMW Midlothian

(805 reviews)
Visit Richmond BMW Midlothian
Sales hours: 9:00am to 7:00pm
Service hours: 7:30am to 5:00pm
View all hours
Sales Service
Monday 9:00am–7:00pm 7:30am–5:00pm
Tuesday 9:00am–7:00pm 7:30am–5:00pm
Wednesday 9:00am–7:00pm 7:30am–5:00pm
Thursday 9:00am–7:00pm 7:30am–5:00pm
Friday 9:00am–7:00pm 7:30am–5:00pm
Saturday 9:00am–6:00pm 7:00am–5:00pm
Sunday 9:00am–6:00pm 7:00am–5:00pm
2026 consumer dealer award
View 2 awards
2026 consumer dealer award 2015 consumer dealer award
New (855) 444-1240 (855) 444-1240
Used (855) 331-3637 (855) 331-3637
Service (855) 686-9589 (855) 686-9589

Reviews

(805 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Richmond BMW Midlothian from DealerRater.

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I was taken care of very well they where able to get me

I was taken care of very well they where able to get me exactly what I was looking for and made me feel very welcomed... I chose very well with these guys and Mr.Charles goes above and beyond for his customers.. Great job!

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Tiwuanat, thank you again for taking the time to let us know how we did!

They communicate well and are very responsive.

They communicate well and are very responsive. The follow up after our purchase went very well.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Hello MW, thank you for taking the time to post your rating. Your review is very important to us, and we are really pleased that you had a positive customer experience with us. Kind regards!

Customer service is always top notch.

Customer service is always top notch. Service department is fast and efficient. Knowledgeable and great experience.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

:-) Wow! Thank you for rating us so many stars!

Always accomodatinng and helpful.

Always accomodatinng and helpful. The service people know their jobs and are good about explaining what needs to be done and do it well. The sales staff is equally knoweldgable and works hard to find what I'm looking for.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

jschmi5401, we really appreciate this positive review! Thanks so much!

I’ve been working with Scot for many years.

I’ve been working with Scot for many years. Very helpful and very nice to work with. Thank you!

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Efficient and quick process for an out of state purchase,

Efficient and quick process for an out of state purchase, finding solutions for all requests.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.

After trying to fix my 2018 M2 driver?

After trying to fix my 2018 M2 driver?s seat by another I happily brought my car in to your dealership. My problem was diagnosed and remedied in short order. Everyone was very professional with a smile on their face. I am a customer for now on.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Thanks for the great rating! We are always happy to help!

Had a great experience.

Had a great experience. My advisor Rebecca was great and maintenance done thoroughly and quickly!

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Had a great experience.

Had a great experience. I had an early appt and thought I would have to be there for hours. My advisor Rebecca was great and maintenance done thoroughly and quickly!

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Excellent service, provided by Rebecca Kunz.

Excellent service, provided by Rebecca Kunz. Clear communication in what the car needs and she got it done on time.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.