Reviews
Akin Dixon is a true professional and represents this dealership well. He's always informative of my vehicle's needs and carries himself with integrity. It would be nice to have more interaction with the technicians, so we could appreciate their hard work as well. Dealerships get a bad reputation because of shady practices, but from what I can observe, this one does fine. I always double check the work performed as to not be scammed. So far so good. Please always be honest with your customers and we both win. Thank you!
Akin Dixon is a true professional and represents this dealership well. He's always informative of my vehicle's needs and carries himself with integrity. It would be nice to have more interaction with the technicians, so we could appreciate their hard work as well. Dealerships get a bad reputation because of shady practices, but from what I can observe, this one does fine. I always double check the work performed as to not be scammed. So far so good. Please always be honest with your customers and we both win. Thank you!
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- 4.0
- Does recommend this dealer
- Came in for service or repair
Quality customer service is always our number one priority, and we're happy to hear that Akin met your expectations. Thank you for choosing Advantage Toyota Valley Stream. We look forward to having you as one of our valued customers for many more years to come!
Excellent dealership with great customer service. The staff was professional, honest, and made the whole process smooth and stress-free. Highly recommend!
Excellent dealership with great customer service. The staff was professional, honest, and made the whole process smooth and stress-free. Highly recommend!
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- 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for highlighting our professional and honest approach during your service visit for your Toyota Grand Highlander Hybrid. We are pleased we could make the experience smooth and stress free. Your recommendation means a lot to our team.
Service from Dixon was great. Very attentive and updates were timely. glad to go back.
Service from Dixon was great. Very attentive and updates were timely. glad to go back.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for sharing your experience with the service of your Toyota Corolla Cross. Akin and our service team are glad to hear the updates were timely and the attentiveness met your expectations. We look forward to assisting you again.
When I scheduled the service, I was told that the wait time would be approximately one hour. I arrived early, at which point I was informed that the wait time would be up to three hours. Following my intervention, the service was finally completed after 4 hours and 20 minutes.
When I scheduled the service, I was told that the wait time would be approximately one hour. I arrived early, at which point I was informed that the wait time would be up to three hours. Following my intervention, the service was finally completed after 4 hours and 20 minutes.
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- Overall experience
- 1.0
- Does not recommend this dealer
- Came in for service or repair
We apologize for the extended wait time and for the miscommunication regarding your appointment. We understand how frustrating it is when expectations are not met, especially when it impacts your schedule. Your experience does not reflect the level of efficiency and communication we strive to provide. We appreciate your patience and your feedback, which will be used to improve our scheduling and service processes moving forward.
Advantage Toyota service adviser William was very disrespectful and unprofessional. He just yelled and cursed me for no reason. Advantage Toyota must check about this employee.
Advantage Toyota service adviser William was very disrespectful and unprofessional. He just yelled and cursed me for no reason. Advantage Toyota must check about this employee.
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- Overall experience
- 1.0
- Does not recommend this dealer
- Came in for service or repair
We’re very sorry to hear about your experience and understand how upsetting it must have been. Your comments are taken seriously, and we appreciate you letting us know about your interaction.
The wait time for service always takes so long. For an oil change, I waited 4 hours.
The wait time for service always takes so long. For an oil change, I waited 4 hours.
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- Overall experience
- 4.0
- Does recommend this dealer
- Came in for service or repair
Sandy, we're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can do to turn it around for you. Please feel free to contact us directly or let us know the best way to contact you, and we will reach out. Amy Brosnan 630-371-6359
Llevo mi carro con Margie en la parte de mantenimiento y siempre me brinda un excelente servicio
Llevo mi carro con Margie en la parte de mantenimiento y siempre me brinda un excelente servicio
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
It’s wonderful to hear Margie consistently provides outstanding maintenance service. Thank you for the five-star rating and for trusting us with your Toyota. We look forward to helping keep it running smoothly.
The staff were right there for us when we arrived. Our service manager, Andy, knew what we needed and got it all started right away. Could not ask for more!
The staff were right there for us when we arrived. Our service manager, Andy, knew what we needed and got it all started right away. Could not ask for more!
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
It’s great to hear our team was ready to assist when you arrived. Andy is glad the RAV4 service started promptly and met your expectations. We appreciate you sharing this and look forward to being here for your future service visits.
Akin took very good care and kept me informed about the progress on my car. I am very pleased with the service I received.
Akin took very good care and kept me informed about the progress on my car. I am very pleased with the service I received.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for highlighting Akin’s attentiveness and updates regarding your Toyota service. We’re delighted to know you’re pleased with how we handled your vehicle. If there’s anything else we can assist with, please let us know.
As alwways, excellent service. Walked in for another reason and they squeezed in my service.
As alwways, excellent service. Walked in for another reason and they squeezed in my service.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
We’re delighted to hear you found our service excellent and that we could accommodate your Toyota Crown on such short notice. We appreciate you choosing us again and look forward to helping with your future service needs.