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Todd Wenzel Buick GMC of Grand Rapids

(145 reviews)

Reviews

(145 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews.

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Got a car? Take it here! Need a car? Buy it here!

Fast, friendly, cool high tech equipment. I like visiting Todd Wenzel On 28th street. It's always nice to be treated like royalty. Thank you, Lynn Garreau

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Buick Lacrosse

They went thru the whole car (Buick Lacrosse) and hopefully fixed all the problems we were having. Thanks again, very much appreciated.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Professional service

Facility was kept very clean, despite the nasty weather we have had here this winter. Fresh coffee was also available.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Excellent service

What a difference! You have great new employees that know how to be courteous, helpful, genuine, AND efficient! Great job on hiring new staff to your service team.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 4.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Great Customer Service

Everything was right on schedule> Alex and the team we had working on the purchase of our Denali GMC did a great job at making our dream come true. Thank you to all at TODD WENZEL GMC.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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customer service

Excellent customer service!! Very impressed with my recent service experience. Would recommend this dealership to anyone looking to purchase a new or used vehicle.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Very customer focused

Joe Zeipen was fantastic and was very patient since I had limited time to get back into the dealership to finish the paperwork. Everyone was very professional and customer oriented. My only negative is that in the closing, paperwork happens so fast that I didn't realize actually how much I was paying for the additional warranty. I was a bit shocked later on to find that I paid $4000 for that. Not sure if I would have made the same decision if I had it to do over.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Todd Wenzel Service

The service department at Todd Wenzel is amazing! The work is done quickly and the waiting is totally painless. They provide state of the art seating, television, snacks, and even a room for children to enjoy the time. Can't recommend the, strongly enough!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Pat, thank you for your kind review and your business!

Exceptional Sevice & Follow Through

Steve Olson (Service Advisor) coordinates the servicing of my 2010 GMC Terrain with great effectiveness and the professional mechanics are excellent at taking care of my vehicle's needs. I can get a cup of coffee and have a nice space in the waiting area to address my business while waiting for my vehicle. I would refer my colleagues and clients to Todd Wenzel for all their automotive needs.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Doug, thank you. We will share your review with Steve and our service manager. We appreciate your business and your referrals!

Easy visit

Your service representative Todd was very pleasant to deal with and everything went smooth.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Thank you Ken!