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Shields Auto Mart

(129 reviews)
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Sales hours:
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Sales Service
Monday 8:30am–6:00pm 7:30am–5:30pm
Tuesday 8:30am–6:00pm 7:30am–5:30pm
Wednesday 8:30am–6:00pm 7:30am–5:30pm
Thursday 8:30am–6:00pm 7:30am–5:30pm
Friday 8:30am–6:00pm 7:30am–5:30pm
Saturday 9:00am–4:00pm Closed
Sunday Closed Closed
New (217) 568-6159 (217) 568-6159
Used (217) 568-6158 (217) 568-6158
Service (217) 568-6157 (217) 568-6157

Reviews

(129 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Shields Auto Mart from DealerRater.

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Great Sales Rep from Shields

We always have a great experience at Shields in Paxton, IL. Rich Heintz goes out of his way to find us the vehicle we want. They are a very friendly and helpful dealership and we would recommend them to anyone. Larry & Barb Abbe, Paxton, Il

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

What an experiance.

I have done bissness with Shields for years, but this is my first time In buying a truck from them. Rich Heintz helped me in the persuite of findind my dream truck and getting the best monthly payment possible. Both Rich Heintz and Rick Ingold showed me around the place and introduced me to every body that will be there to help me out with what ever I need. I would never have found my truck or even understood all of the ins and outs of my new truck without the learned help of Rich. Rich made everthing possible for this sale to happen including workiing on his day off to get my new ready for deleavery. Thankyou Rich for everything!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.

Great dealing with Rich, again

Bought another truck from Rich Heintz. Hope to buy another soon. If feel as though it was a very good experience and I have referred others to give Rich and Shields a chance!!! Met Butch Smith and visited about fishing trips to Canada, the human connection is what is great.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.

Thank you for kind and friendly service

A big thank you to Butch and Pete for their professional kind and friendly service on our recent purchase. We have experienced courteous and helpful assistance from all of the staff and the service dept (Todd) in recent years at Shields and hope to work with them again.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.

Great experience

Rich was very knowledgeable about the vehicle we purchased. We did not feel pressured to buy. Butch expedited the financial process without taking up a lot of time. Overall a great experience.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.

Great Customer Service

This dealership was recommended by a friend. The car was very clean. The people are very serious about their business, so you feel you are in good hands even after buying the car. Doug who sold us the car drove 1 hour to pick us up, since we didnt have a car. Great service. Highly recommended.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.

Truck purchase

A relaxed and low stress transaction. Pete was easy to work with and answered all of our questions. Financing was easy and Butch was a pleasure to deal with.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thanks! Enjoy the Silverado!

Great dealership ..

We just got home with our new 2019 Tahoe and wanted to share our experience . Doug Rigsby was our salesman but had great help from Rich. Thank you...we also where helped by Butch and Pete...What a great team at Shields Automart!!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Repeat Customer

We have bought many cars from Shields Auto Group and our sales rep, Rich Heintz. We’ve been happy with our vehicles and the service Shields provides.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Fantastic Buying Experience

This Shields Auto Mart, General Manager Pete Klein and Our Sales Professional, Rich Heintz have always gone the extra mile to make our buying experience the Absolute Best. Their selection of vehicles is wonderful but if they didn't have the "perfect" one on the lot, they get it for us. They always go the extra mile to help us with any questions and Rich has even programmed our Garage Door Opener when we just couldn't figure it out. They also have the most awesome Service Department and we always enjoy coming in. We've bought many New Vehicles from This Team and they never let us down !

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.