Shields Auto Mart

Always an amazing experience at Shields Auto Mart! Doug was extremely helpful and kind and Pete was also amazing to work with! Their excitement level was almost as high as mine!

We are extremely pleased with the way that we were treated by our sales person, Kyle Smith. Kyle was friendly, knowledgeable, and down to earth. He is what we refer to as “good people”. Pete Klein was also outstanding. Very personable and he gave us a great deal on the vehicle that we purchased.

Rich Heintz is very honest went well above helping us with our SUV search. I would recommend Rich to anyone. He will work very hard for you. Thanks again Rich!

They did a great job of making this experience simple. They listened to my needs and concerns and took very good care of me. The sales people did a great job too.

We were pleased with the way we were treated , everyone was friendly and helpful. We would recommend the dealership to our friends. We thank you

Was returning to Shields for my forth family purchase of a vehicle. I was happy with the way Rich was able to help me with the truck I wanted and coming up with a price we could work with.

i’m not an unreasonable person. i do not like to complain nor do i like to make a fuss. nine times out of ten, if my food is wrong at a restaurant or something wrong happens in a service industry, i don’t say a word. today i went car shopping with my father as i am expecting twins and need a larger vehicle. our first stop was at Shields Auto Center in Paxton. i can appreciate small businesses, i would much rather give my business so smaller business than big corporate places but today, what happened was totally unacceptable. we test drove said vehicle and went inside to talk numbers. after discussing numbers and not being able to reach an agreement, we said our goodbyes and left—no hard feelings. well, not twenty minutes later did we get a phone call from the salesman offering us a deal on the vehicle. we said absolutely, we were eating lunch and we would be back. we get back to the dealership and someone else was test driving the car we had just made a verbal agreement on, and they were also going over the numbers. we were told to wait and “see what happens” with the other individuals. after i made a comment to my father about how this was shady, as we already had a verbal agreement, the sales manager flies out of his office to lecture me on how they were not shady, and he had no idea about our deal that HIS employee had made with us...sure. so, these other individuals made a deal on the car as well and they were the ones purchasing it after we had already made a deal for it. like i said, we are not unreasonable people, and we know car purchasing is a nightmare but this was absolutely unacceptable. zero integrity at Shields Auto Group.

Shields Auto Mart has always treated our family as if we matter. We were looking for a specific vehicle and Pete Klein stayed in touch and was able to find the suv we wanted. Pete and Butch Smith were professional, but yet warm and caring thru out the process. We received the vehicle we wanted and they made sure we received the lowest interest rate available. We couldn't ask for a better experience than what we received in purchasing a vehicle.

Pete in sales and Rick in the service department are easy to work with and give great customer service! I would recommend Shields Automart in Paxton to anyone!

Service is excellent and always performed within prescribed time. Staff is very friendly and attentive to the customer's needs. The sales staff provided the best price in the entire central Illinois area. My family will be purchasing their next vehicles here.