Cadillac Of Greenwich

I was scheduled for an inspection and oil change on 7/13/23. I drive a half hour to the dealer and was told that morning that they may not be able to do my inspection because the place they use is closed. They didn't tell me this the night before but they said they have another place they can bring it to for a fee. That's fine with me. I got a message later in the afternoon that my car was ready. When I got there they said they did the oil change but not the inspection. Btw, here is your oil change bill $173. I wouldn't even mind paying the ripoff price if they did my inspection....i can get an oil change anywhere for half the price i didn't have to drive an hour round trip to find out I couldn't get an inspection. Plus you want to give the business of the oil change to the Service Station that does the inspection. I'm totally displeased and there only saving grace is they give you a complimentary car wash. I didn't need a car wash I needed and Inspection and not be ripped off for an oil change

I scheduled an appointment to have several keys programmed to my vehicle. Cadillac of Greenwich seeming offer a great service of pick up and drop off so I wouldn’t have to take time out of my day to get the work done I had requested. The pick up driver then drove my Escalade into the retaining wall alongside my drive way, causing damage to the rim. To make it worse, the drive then opened the door and hit the driver door into the retaining wall chipping the paint. All of this was captured on video. They said they would repair the damage at no cost, and they did. However, they said it would take one day and subsequently kept my vehicle for three days, continuously sighting they needed more time. I also do not trust the repairs that were made and am having my vehicle inspected by another group of professional mechanics to make sure they did not withhold information related to the damage they caused. No matter how many times I called to get updates, no updates were given until the hour before the car was returned. At that point, I received word from the service department that they wouldn’t be driving my car back down the driveway and would leave it in the road. Which should all be available on the recorded lines if the department manager doesn’t believe me. A car dealership that hires drivers who are unable to navigate a straight line is absurd. The service person I spoke with about 20 times over the course of the three days also continued to sight that he experienced a similar situation with more damage to his car in the past and that I should realize that accidents happen. What a horribly trained service department! If you are considering using this dealership, think twice. I will never be back. They also refused to answer all of my questions in writing via the 4 emails I sent.

Purchase experience was poor. After a signed purchase agreement, got a call from finance manager saying they were losing money so if I didn't agree to pay more, they were canceling the contract. I said fine. Two hours later I get a call back from sale manager saying he was doing me a favor and would sell me the car. Should have walked away, but as they then honored the original agreement I purchased the car. after a few months, the Wifi stopped working. Dealer says call Onstair, not their problem. Onstar made me sit in parking lots and tried several fixes that didn't work and to go back to the dealer. Dealer service continued to say not their problem. Service manager told me to leave. After several times of me talking to dealer and to onstar, one of the dealer techs overheard the conversation and asked if he could look at it. He popped the hood, unplugged the router plugged it back in and worked fine. a 2 minute fix after 3 months of me going back and forth with dealer and onstar. Yesterday was final straw. Took vehicle in for brake pads and an oil change. Both items they have "service specials" on their website. After trying to upsell me to rotors and serveral other items, we agreed on the pads and oil change. When I go to pay they say they will only use 1 "service special" can't use both. So they charge $225.50 for an oil change when they show $99 on the website. They say it says can use only one special on the website. I check and don't see it anywhere and ask them to show me where it states that. They can't. The service manager comes out then and says "i'm the boss and that's my rule so pay and leave" I will not be back to this dealership.

Obviously, a very poor culture likely from the top. No attention to detail, poor follow through, no call backs when I knew exactly what I wanted, no responses after I purchased the car and had a problem. Not a place I would want to work and if I could do it again, I would drive to New York. I am sure they will respond with a “sorry you feel that way and that’s not how we intend to come acriss”. To the owner, build a more friendly culture.

Salesman has no idea why they can’t complete our deal. After having credit pulled and committed purchase agreement in place. Awful, no call backs no explanation.

Please do yourself a favor and stay clear of attempting to purchase a vehicle from this dealership, especially if you are working with the Sales Manager, Ron Douglas. I agreed to purchase the vehicle via text/email for full asking price without any negotiation and was sent a signed purchase agreement from Ron Douglas. I informed him that the purchase agreement would then be immediately sent via email to my bank for approval of transfer of funds by the close of business that day. Regardless of a commitment by myself to purchase the vehicle, a signed purchase agreement by Ron Douglas, time invested to coordinate by wife and myself to obtain this vehicle, Ron Douglas thought it would best serve himself to sell this vehicle to another customer. This easily ranks as the greatest disservice I have ever received from a car dealership or any business for that matter.

This dealership is the best for service. I recently had an issue with my car and they were able to get me in right away. They diagnosed the problem quickly and recommended some other issues that needed to be taken care of as well, and now my car is running better than ever. I was greeted by Sarina when I first walked in and she couldn’t be nicer. She introduced me to Mike, the manager, and they both put me at ease that my car was in good hands. I won’t let anyone else work on my car in the future, top notch service!! Thanks to everyone at Cadillac of Greenwich.

I would just like to recognize Rondell Douglass and his team at Cadillac Dealership of Greenwich CT for a job well done! I noticed an issue concerning the warning service light in a recently purchased Escalade. As a result, my boss, the owner, was nervous and about to taking a long trip. As her assistant, I was understandably worried that it couldn't be addressed in time. Enter Rondell Douglas, Sales Manager I contacted Ron and explained to him the situation. Before I could blink my eyes, he said that he would take care of it right away. "Bring the car up as soon as you can and I will have my guys take care of it". I drove up right away to the dealership. The first thing I noticed was how inviting, modern and spotless condition of the dealership and its repair facility. It looked like it was brand new or remodeled. I was greeted by Ron himself and his repair manager Luke who quickly in processed vehicle. Ron brought me into the lounge area. Comfortable Lounge Chairs WiFi Coffee and charging stations were made available to me. He said he wanted to do a thorough diagnostic test and inspection to rule out any issues and could take some time so make yourself comfortable. Which is exactly what I did. Ron came in one last time to offer a Loaner in case I needed to go back to NYC. I said that I was good for the day. Later I asked I let him know that I was going to run a few errands and was going to walk into town. He insisted in offering a loaner which I gladly accepted. Within 10-15 minutes I had a fresh washed Caddy waiting for me to drive around. I did a few things grabbed lunch and returned to the dealership. When I came back the car was ready to go. Ron's associate Luke explained that a full diagnostic test was completed with a full inspection to validate results and no faults found. The computer system was reset and I was on my way. Everything was covered on warranty. I tried to tip them but they refused saying that as a client and our job to make sure you are satisfied and happy with the results. And I sure was especially my boss, greatly relieved was able to make her trip with out delay. We have not had an issue ever since. I can't thank the Rondell Douglass and the members of the Cadillac of Greenwich Connecticut team for their expertise, professional and courtesy. Highly recommend. Many many thanks!

Completely dishonest and inappropriate. Did damage to my vehicle which I only brought to Cadillac for service to preserve it's value and good condition. Poor service and shady. Blamed me for getting upset and verbalizing my discontent when I realized they damaged my transmission. Unfortunately after being a proud Cadillac owner for many years, this dealership is the reason I now own a different luxury vehicle. Something I never thought I would do.

Very dishonest dealership, very inappropriate behavior from management. Not at all like my previous experience with Cadillac. Will never purchase another Cadillac sad to say. Not if this is who I would need to deal with locally.