Cadillac Of Greenwich

Very professional courteous informative honest and eager to satisfy They delivered the like new very satisfied

Sales and service have been Perfect. Sales manager was amazing in taking in my Wagoneer for my beautiful new Escalade. First service yesterday after six months and 3200 miles was completed in a little over an hour while I waited in beautiful private lounge

Awesome experience! Leah Maggio was friendly, knowledgeable, and made everything easy. I love my new car and highly recommend this dealership! Everyone was great at Cadillac of Greenwich!

Excellent dealership experience. Recently had my Cadillac EV serviced here and the team went above and beyond. Took care of the service, kept me posted every step of the way, and did the ultra convenient pick-up and delivery of the vehicle. Will definitely come back again!

Dropped off my brand new Escalade IQ at Cadillac of Greenwich on Thursday May 9 at 10 AM for service. At intake I was told they would review it and get back to me later that day. Not only did I receive zero communication that day but I heard nothing at all for two full business days. When I finally called to check in they had no update and said they would try to look at it Monday. I asked if they could return the vehicle to me for the weekend. The answer was no. I asked if it was normal to keep a 135 thousand dollar vehicle for four days without a single update. The response was yes. I mentioned I might have to write about this. Their reply was ok no problem. This is how they treat someone who just bought a brand new Escalade IQ. Imagine the treatment for customers further down the line. I would be very cautious buying or servicing a car here. You will probably see them try to explain this in a response but just read the review before mine on DealerRater. Same experience. Same silence. Same attitude. This is not a one-off.

I had one of the worst experiences at this dealership. The service department was beyond rude and unprofessional. I had an appointment with service at 8am on Monday. After several calls, They finally saw the car late on Tuesday (and couldn’t understand why I was frustrated). When speaking to Mike - he was obnoxious, speaking over me, could care less that a 1 day job turned into a 3 day job (and this hugely inconveniences me) and refused to give me the contact information for the service manager when things started to go south. While my car was in service, I was working with Conor to possibly upgrade my car (which I would never do at this dealer due to this experience), I asked Conor & the sales manager please have the service manager call me. (Note: Conor and the sales manager were very understanding) Mike in service is now calling me to try to smooth things over (seems odd considering it was 5 min after I spoke to the sales manager about my experience and all of a sudden he’s not hanging up on me anymore). And to top this all off, when I picked up my car my PAC badge was taken off my license plate. The service dept said sometimes this happen when they wash the cars (they didn’t seem surprise it wasn’t on the car) but they couldn’t find it. They had to play the cameras back. I had to call 2 more times for them to make this a priority. I’d think a dealership would prioritize a possible theft with alittle urgency but I guess not. The service manager finally sends me three photos from Tuesday afternoon where he indicates the badge wasn’t on the car. When I pointed out that the car came in Monday morning (and you can see the screws on license plate were freshly unscrewed and not properly put back in) - he said he didn’t have the footage of when the car got there. I didn’t realize that Cadillac is only responsible for the car when it’s in the service area and not from when I drop the car off. I know the badge was on my plate. I’m careful to always check before it goes into a valet type service because there was sentimental value in that hardware. I’ve had the same one for over 18 years. I think if nothing else Greenwich Cadillac should have been apologetic for the missing hardware, for me having to call 8x to get updates on my car or that they said the car “had to be there at 8am” on Monday even though it was going to sit there until Tuesday and not be touched. It was also disgusting that Mike (the service manager) asked me not to write a review because it’ll affect how they are paid instead of apologizing for my all around experience.

I had one of the worst experiences at this dealership. The service department was beyond rude and unprofessional. I had an appointment with service at 8am on Monday. After several calls, They finally saw the car late on Tuesday (and couldn’t understand why I was frustrated). When speaking to Mike - he was obnoxious, speaking over me, could care less that a 1 day job turned into a 3 day job (and this hugely inconveniences me) and refused to give me the contact information for the service manager when things started to go south. While my car was in service, I was working with Conor to possibly upgrade my car (which I would never do at this dealer due to this experience), I asked Conor & the sales manager please have the service manager call me. (Note: Conor and the sales manager were very understanding) Mike in service is now calling me to try to smooth things over (seems odd considering it was 5 min after I spoke to the sales manager about my experience and all of a sudden he’s not hanging up on me anymore). And to top this all off, when I picked up my car my PAC badge was taken off my license plate. The service dept said sometimes this happen when they wash the cars (they didn’t seem surprise it wasn’t on the car) but they couldn’t find it. They had to play the cameras back. I had to call 2 more times for them to make this a priority. I’d think a dealership would prioritize a possible theft with alittle urgency but I guess not. The service manager finally sends me three photos from Tuesday afternoon where he indicates the badge wasn’t on the car. When I pointed out that the car came in Monday morning (and you can see the screws on license plate were freshly unscrewed and not properly put back in) - he said he didn’t have the footage of when the car got there. I didn’t realize that Cadillac is only responsible for the car when it’s in the service area and not from when I drop the car off. I know the badge was on my plate. I’m careful to always check before it goes into a valet type service because there was sentimental value in that hardware. I’ve had the same one for over 18 years. I think if nothing else Greenwich Cadillac should have been apologetic for the missing hardware, for me having to call 8x to get updates on my car or that they said the car “had to be there at 8am” on Monday even though it was going to sit there until Tuesday and not be touched. It was also disgusting that Mike (the service manager) asked me not to write a review because it’ll affect how they are paid instead of apologizing for my all around experience.

Was in the market for a Lyriq, their pricing is very competitive, worked with the GM, Tracey Keith. Even though I didn’t buy from them, I highly recommend them. Mark

The best to work with, easy quick appointments .service and updates work . Staff very pleasant and helpful. Sarina is a wonderful and so helpful.

Purchased a 2022 Escalade ESV after finding it online, no negotiation on price. Customer service was not Greenwich Cadillac's strength, in my experience. They will not deliver, which was not a big issue, so I travelled a few hours via train to the dealership. The day prior to traveling to the dealership, I asked if they could meet me around the train station (which was 8 minutes from the dealership) so I could drive the vehicle prior to purchase, they claimed they could not because they cannot take anyone off the floor. After the paperwork was done and I was on the highway home, I realized the headphones for the rear entertainment were not in the vehicle. I was told they were in the rear of the vehicle, which they were not. I told the salesman they weren't in the back, and they said they would look into it. I received a text from a salesman 3 days later saying he was told they don't include them with used vehicles, and for my sale they won’t comp them (I never asked for them to be comp'd, but I guess they will for the right sale?), and that I can just purchase Bluetooth headphones. Also, I purchased a certified pre-owned and 2 days in I already have to schedule a service to get a power outlet fixed didn't work. I believe my experience with Cadillac of Greenwich was difficult because I was from out of town and my wire transfer had already gone through. My next vehicle purchase will be elsewhere.