Reviews
I would never buy a car from Petar Ardeljan at North Bay. Worst experience I've ever had conversational wise with another human being. He is a liar and can't even answer a simple question
I would never buy a car from Petar Ardeljan at North Bay. Worst experience I've ever had conversational wise with another human being. He is a liar and can't even answer a simple question
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- Overall experience
- 1.0
- Does not recommend this dealer
- Shopped for a new car
- Did not make a purchase
Thank you for sharing your experience. I appreciate your feedback and take your concerns seriously. Unfortunately, based on the name you have provided in this post, we are unable to find any customer information in our system or visit to our location. So, if you would please, reach out to me directly, and I would be happy to discuss this further with you. Your satisfaction is important to me. Sincerely, John Campanelli | General Sales Manager | North Bay Cadillac GMC
I am highly recommending Chris Deo, Salesperson at North Bay Cadillac. He had excellent communication, follow up and fairness. His professionalism and patience made the process very smooth for us. We were extremely satisfied with the overall experience of leasing our new XT 6. Chris is definitely a person you want to work with for this type of lease or purchase. Thank you Chris! Regards Charlene & Glenn Dertinger
I am highly recommending Chris Deo, Salesperson at North Bay Cadillac. He had excellent communication, follow up and fairness. His professionalism and patience made the process very smooth for us. We were extremely satisfied with the overall experience of leasing our new XT 6. Chris is definitely a person you want to work with for this type of lease or purchase. Thank you Chris! Regards Charlene & Glenn Dertinger
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- 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
We’re thrilled our communication, follow up, and professionalism made leasing your Cadillac XT6 smooth. Thank you for sharing your recommendation. Enjoy your new vehicle and we’ll be here whenever you need us.
Our experience was very smooth, the gentlemen at northbay Cadillac was very nice, understanding, was treated very well..Chris, John, Petar and David..John took time to show us step by step the features in our GMC Sierra Denali, they were very patient and they answered all of our questions..they were an A+.. great job guys..
Our experience was very smooth, the gentlemen at northbay Cadillac was very nice, understanding, was treated very well..Chris, John, Petar and David..John took time to show us step by step the features in our GMC Sierra Denali, they were very patient and they answered all of our questions..they were an A+.. great job guys..
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- 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Thank you, Keshawn and Maggie! I'm glad to hear that your experience at North Bay Cadillac GMC was smooth and that our team, including John, Chris, Petar, and David, provided you with excellent service. It's great to know that you felt well-supported while learning about the features of your GMC Sierra Denali. We appreciate your kind words and hope to see you again soon! Enjoy your new vehicle! Sincerely, John Campanelli | General Sales Manager | North Bay Cadillac GMC
Don’t honor deals force you to use there finance at higher rates. This is reason car salesmen have a bad reputation I would strongly advise against buying a vehicle from this dealership. The finance manager attempted to take advantage by offering interest rates significantly higher than what I qualified for elsewhere. On top of that, they failed to honor the deal they originally made. This was easily one of the worst car buying experiences I’ve ever had. Be very careful this is not a trustworthy place to do business.
Don’t honor deals force you to use there finance at higher rates. This is reason car salesmen have a bad reputation I would strongly advise against buying a vehicle from this dealership. The finance manager attempted to take advantage by offering interest rates significantly higher than what I qualified for elsewhere. On top of that, they failed to honor the deal they originally made. This was easily one of the worst car buying experiences I’ve ever had. Be very careful this is not a trustworthy place to do business.
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- Overall experience
- 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did not make a purchase
Thank you for your feedback, Bobby. We agreed to your initial offer of an approximate $2000 discount off of the advertised price. Once you then demanded an additional $1000 off, we chose to decline the second offer. Also, we have multiple banks we work with. We would love to have had the opportunity to get you approved with an aggressive interest rate. However, you never even gave us your credit info. The idea that we quoted you high interest rates is just blatantly false. I am genuinely sorry this deal did not work out. Sincerely, John Campanelli | General Sales Manager | North Bay Cadillac GMC
Stay away!!!!!! Horrible customer service. They called me to stop bye Waited over 30 min to be greeted With no customers insight at 1130 am
Stay away!!!!!! Horrible customer service. They called me to stop bye Waited over 30 min to be greeted With no customers insight at 1130 am
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- Overall experience
- 1.0
- Does not recommend this dealer
- Shopped for a new car
- Did not make a purchase
Thank you for sharing your experience with us, Pat. I appreciate your feedback regarding your visit to North Bay Cadillac GMC. While we strive to provide excellent customer service, it seems we fell short during your visit. I encourage you to reach out to us directly so we can address your concerns and improve your experience. Your feedback is invaluable in helping us enhance our service. Sincerely, John Campanelli | General Sales Manager | North Bay Cadillac GMC
The Service center was great. People are friendly and communicate well. My car was repaired and returned timely.
The Service center was great. People are friendly and communicate well. My car was repaired and returned timely.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your review! I'm glad to hear that you had a great experience at North Bay Cadillac Buick GMC's service center. Our team takes pride in providing friendly and effective communication while ensuring timely repairs. We look forward to assisting you again in the future! Sincerely, John Campanelli | General Sales Manager | North Bay Cadillac Buick GMC
Always friendly, detailed and pleasure to work with. Explain all services needed and upcoming. I usually wait for my vehicles service who’s is the standard oil change tire rotation etc. comfortable lounge area clean restrooms.
Always friendly, detailed and pleasure to work with. Explain all services needed and upcoming. I usually wait for my vehicles service who’s is the standard oil change tire rotation etc. comfortable lounge area clean restrooms.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing North Bay GMC Cadillac. We look forward to having you as one of our valued customers for many more years to come!
Will Robertson and his team are always a pleasure to deal with. They are very pleasant, helpful and customer oriented.
Will Robertson and his team are always a pleasure to deal with. They are very pleasant, helpful and customer oriented.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you so much for your kind words! We’re glad to hear that Will Robertson and his team made your experience such a pleasant one. We truly appreciate your feedback and look forward to serving you again in the future! We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at North Bay GMC Cadillac. Victoria Valette Customer Experience Manager North Bay Cadillac GMC
The leasing process went smoothly and efficiently. . The only issue I had was the extremely long delay in getting a trailer hitch installed…. 3 months … but this was I was told due to a parts shortage. My salesman Franseco was. very professional.
The leasing process went smoothly and efficiently. . The only issue I had was the extremely long delay in getting a trailer hitch installed…. 3 months … but this was I was told due to a parts shortage. My salesman Franseco was. very professional.
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- Overall experience
- 4.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your feedback! I am pleased to hear the leasing process was pleasant and smooth for you! I do apologize about the delay in getting your issue addressed, there is an occasional delay on retrieving parts . If you would like to further discus your experience or for any other service needs please feel free to reach out to me! Victoria Valette Customer Experience Manager North Bay Cadillac GMC
Thanks for sharing your thoughts about your experience. We appreciate your business and hope to see you again soon!
Made appointment. Nice accommodations while dropping off and picking up for me. Monday I gave it in Tuesday I got a loaner Wednesday I got it back.
Made appointment. Nice accommodations while dropping off and picking up for me. Monday I gave it in Tuesday I got a loaner Wednesday I got it back.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you, Nick & Tina! We’re glad the process went smoothly and that you were comfortable with the accommodations during drop-off and pick-up. We appreciate your business and look forward to assisting you again in the future. Victoria Valette Customer Experience Manager North Bay Cadillac GMC