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(128 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of AutoMember from DealerRater.

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VIP TREATMENT

BUTCH is the man. You walk in and you will get a VIP treatment by everyone in there

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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2013 Honda Accord LX

I highly recommend anyone to purchase automobile from Auto Member! I experienced excellent service and quick and easy financing!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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THEEEE Best Customer Service!

This has been the most pleasant and stress free process I have had with anything! From the moment I click the send button for the inquiry and received the call back from Butch a most pleasant and welcoming salesman, Katie with her assistance and Anand (the U) the finance manager whom made it extremely painless! I appreciate all of you and the work you done to get me in and out!!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 4.0
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Cadillac

Great service, the financing part was outstanding. Great job. Never been a car dealer with such quick service.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Not Happy in Maryland

I had very positive experience with B&M Motors until I needed customer service support after the sale. They wouldn't return phone calls, emails, or text messages. They talk a good game until you drive off the lot. Then all of sudden your in Death Valley, CA. with no one to be found.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process 3.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 2.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Nice Deal and Sales Experience

Amand was knowledgeable, supportive, and in tune to our needs for a safe, reliable and affordable car. The carfax showed how well kept the car was that he purchased at auction, with plenty of residual warranty and service support from the manufacture. Pricing was reasonable. My son and wife loved the selection I made for the price, so all around a great start to a new driving experience.

Rating breakdown (out of 5):
  • Customer service
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Great Team Of People!

Great team of transparent people who are easy to work with and knowledgeable. Shoutout to Billy and Franci who were very helpful to my husband and I. Thank you guys!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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GREAT DEALERSHIP

The first time I went to B&M I was looking for a vehicle that would suit my particular needs and wants. They found me a totally awesome vehicle which exceeded my wish list and still fit my budget. I have all service work performed by their service department. The sale process was very pleasant and easy. The service department always delivers. No returns for items left undone or overlooked. Everyone that I've encountered at this dealership is pleasant, helpful and efficient. Recommend B&M to all or my friends and clients, all of which have purchased automobiles there and have called me to tell me what a great purchase they made and how much they appreciate being referred to B&M.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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the best car buying experience I ever had

Truly the best experience... everyone here at b&m especially Billy and DJ went way above and beyond to Get me into the vehicle I wanted they really know the meaning of great customer service there was absolutely no pressure they just simply laid out my options and the rest was up to me these guys are true professionals it was a pleasure dealing with them and I highly recommend to anyone looking to buy a vehicle to come check them out you won't be disappointed

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Thank you from all of us at B&M Motorcars!

B and M Review

I had a great experience buying a great car from BM motorcars in Leesburg. DJ was very helpful and took care of everything. The overall experience was great never this easy buying a car.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Thank you from all of us at B&M Motorcars!