Reviews
Purchase of Used Chrysler Van
Allowed us to pursue purchasing vehicle at our pace. Great follow up to keep us informed but not rush a decision. Friendly, knowledgeable, thorough for both sales and finance.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Awesome! Randy and Tim went to bat for me!!
I would recommend this wonderful experience to anyone! I LOVE MY DODGE JOURNEY! Walked in thinking about trading my vehicle in for something used and drove off in a brand new SUV
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Air bag recall
Made appointment, got in on time and finished in stated time. Coffee bar was available, comfortable waiting area. Friendly staff kept me advised of progress.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Great experience all around.
Quickly found the exact vehicle I wanted. Great price on the new vehicle and the trade-in. Finance person did an excellent job explaining how lease works and all my options. No high pressure to purchase add-ons. Sales person did a good job explaining all the features on the car at delivery.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Time well spent
Victor was very helpful and seemed interested in my car needs. Beni was especially helpful in determining which finance package would work best for me.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hurry and Wait
The sales process was smooth, professional, and uneventful. Sat around for an hour+ waiting for Finance. Had do redo our finance papers as they had the wrong last name on them. Got an email several days later saying Finance did not have a record of our down payment so had to email a copy of our card receipt. Finance Department needed more help for the number of people wanting service on that day.
- Customer service 4.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a new car
Effortless
This was my second time leasing with Luther Brookdale, and both times were a pleasure. I was able to do all my negotiating by phone and have the exact auto I was interested in ready in just days. Victor was very personable, professional, and prepared,.....thanks to all the Luther staff~
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Great experience
We were treated with complete courtesy and professionalism. The staff listened to the concerns that I had with my vehicle and they were taken care of.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Great dealer
I enjoyed the experience with my salesperson. Overall made the purchase less stressful. I would recommend to others. Look forward to working with you again.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Always a pleasure
Every time I bring my Charger in for service I am treated with excellent service. Great people ! Great service ! And just a special note, I really appreciate that I am recognized and greeted as a friend, even by my original sales person.. Thank you, I'm not going anywhere else...
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
