Auto Express

I was working with a sales manager about a used car that was on their lot for over 130 days. We had agreed on a price and I was told the car needed their 150 point inspection and that would take a week. I told the sales manager I would not put down a deposit as I wanted them to complete their review first. The sales manager agreed and said to call in a week and if another offer was received he would let me know. I called on the day I was told to call and learned they had sold the car two days earlier. I never received a call from the dealership about the new offer. Be very careful when dealing with this dealership because they are shady.

I would not buy from them again if I could not see the vehicle in person. I was an out of state buyer and did not drive the truck before buying. I asked the sales person to test drive the truck for me and I was told that he did and the truck was in very good condition. I asked him specifically if the transmission had any issues while driving like jerking, slipping, or hard shifting and he said that there are no problems with the transmission. My truck was delivered (over 600 miles away) and within 30 seconds of me driving the truck I noticed transmission problems (slipping, jerking, hard shifting). They must have noticed this when they had the truck, its noticeable right away. The sales person told me to take it to the GMC dealership and get it checked out. GMC thinks it’s the transmission oil which is backordered and I have been driving my truck now with an awful transmission for over a month and no one really knows when the oil will be in stock. And who knows if the oil will fix the issues. Texted the sales person that I had been texting throughout the whole buying process and never got an response back. I guess they made their sale. Would not recommend buying from them if you can’t test drive the vehicle.

Hands down the best buying experience we have ever had. Travis, TJ and Curt are amazing. The truck we initially pick had an issue. TJ and Curt made everything right. Facilities are amazingly clean and comfortable. Staff are friendly and helpful. Anyone looking for a great quality vehicle should go to Auto Express in Lafayette, Indiana

Made special trip to look at a 35k Wrangler Sahara. The first part of their description reads: "Priced below KBB Fair Purchase Price! Non-Smoker, ......" Opened door of vehicle and immediately smell heavy smoke odor. Could see obvious burn hole in passenger seat. They specifically noted a non-smoker which was completly false. The 2020 MY vehicle has sticker claiming warranty. Unfortunately, the vehicle was imported from Canada which voids the manufacturer's warranty. The import details are not included in the vehicle description. My intention was to purchase this vehicle that day and was extremely disappointed at the direct misrepresentation of smoke/burn issue and the lack of information of an imported vehicle. No need to ever return to this business. Reinforces the derogatory stereotype of used car dealer.

I've bought 8 cars here between my wife and I over the last 10 years. I cannot stress enough how great this place is to work with. They will take care of you and truly care that you are a satisfied customer. We worked with Brian S. when buying my wife's Subaru and he was extremely helpful. I worked with Vincent when buying my Wrangler and he was also great to work with and made the buying process extremely quick. Jeremy Thinnes followed up with me on a minor issue and got it resolved extremely quickly. I can't stress enough how persistent he was in making sure I was a satisfied customer. This is why I keep returning to this place. They've grown a lot since my first vehicle from them in 2009, but the focus remains on customer service. They have a huge selection of high quality vehicles. There is a reason that they are the 2nd biggest private dealer in Indiana (only to CarMax).

Start off by saying that I called ahead to make sure a truck was still available, told them I was on my way to look at it. I drove over 80 miles and hour and a half to get there. Talked to a salesman they had me wait 20 min before they came to me to tell me that the truck will not start. I went and looked at it and I was ready to buy it. He told me that they would get it fixed and said as soon as it is fixed they would call me. I waited several days and no calls.... I called them and they tell me it was sold and not even have the courtesy to tell me it was gone. On top of it I had quit truck searching because that was the truck I was looking for. Don’t waste your time with these guys.

The best experience I have ever had buying a vehicle. These people know how to treat their customers. They did everything they said they would and more!

Very easy and fast, got a 2015 chrysler 200 with 6500 miles for 13999. Was very happy with the deal and even purchased a 100k mile warranty. Was able to come in with everything i needed and drive out the same day with a new car! Very happy and thanks Bill Ahler and Auto Express-

I walked in and told the salesman I was interested in buying. He took a copy of my drivers license and handed me a license plate to be able to test drive what ever I wanted. It would have been nice to have a salesman walk with me and tell me the options on the various cars. I asked him where a few different cars were that I seen online and his response was "they are either out front or out back"....so I was on my own to find a specific car. OOOOKKKKK well wow, so out of hundreds of cars and I had no direction. I walked around for awhile, looked inside a few and drove a few. Several of the cars I looked in were dirty, I did not even drive because they had not been cleaned up. I had a few questions for my salesman about payment amounts and he said I had to fill out an application prior to proceeding. I thought this was weird , I was pre-approved by my own bank, but I was trying to stay within my budget amount. Before I say to much more, lets just say I won't recommend this place to anyone. Very frustrating. If I could return the car I would, Where is the Customer Service these days?

Bought 2008 Ford Fusion 11/16 Looked and runs great. Found out has been under water at some time. Rocker panel & floor boards are rusting out. The detail people did a great job with undercoating . Did not see anything wrong. The body shops that have looked at the damage have all said --This Is Going to be very expensive!!