CarMax Cy-Fair

Outstanding! From the welcome greeter to my salesman Mr. Chris, entire process just flowed easily. Everyone was very professional and polite.

Able to easily reserve test drive and drive a couple of cars. It was so quick to complete the paperwork and use express check out when I went to pick up my car. Price was very competitive too!

My experience with CarMax was Great. I did the Express Pickup and it was quick and easy. Chris Luther is the Best! The office team was the Best!

Salesman Chris was very professional and the service was excellent. My experience there was great!

My salesman, Jason went out of his way to make sure I got the car we had to transfer it & somehow it got canceled he made sure it made it and the sell was successful.

Left the dealership and car engine light came on!!! Horrible!!!!!!! This should not have happened!

I was nervous, but they handle my nerves and is very great was an awesome guy. We got the deal done. Didn’t really take that long.

Poor post sales support. Was told by sales person that I could obtain a second key for my vehicle through CarMax. Kept getting the run around from the sales person. Was to to go online. No support online. Called corporate, was told had to go to dealership, then told to try an online link they sent me. Link was not good. Went back to CarMax dealership. Was sent to the service dept, then parts. Parts couldn't order. Was told a sales manager would get back. NO ONE has called me back or tried to contact me. Still NO second key. Filed formal complaint with FTC and Texas Attorney General's Office Consumer Affairs Division.

My first time financing a car and CarMax made so easy and fast and explained everything!! Thank you to Darvin Gatlin for all your help!

My experience was the BEST!! I wasn’t Rushed or pressured!!! Everything was perfect!! Thanks!!