Reviews
All ok Carolina was real helpful with us and extended warranty company I will recommend lonestar Dodge to my friends
All ok Carolina was real helpful with us and extended warranty company I will recommend lonestar Dodge to my friends
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Kept me informed about the work and time line until completed. Left shop rags in engine compartment.
Kept me informed about the work and time line until completed. Left shop rags in engine compartment.
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- Overall experience
- 4.0
- Does recommend this dealer
- Came in for service or repair
Rude as can be. Didn't inspect vehicle before left lot. Daytime running lights weren't working. Tires had nails
Rude as can be. Didn't inspect vehicle before left lot. Daytime running lights weren't working. Tires had nails
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- Overall experience
- 1.0
- Does not recommend this dealer
- Shopped for a used car
We're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If there's anything we can do to resolve the issue or if it's possible to discuss your visit in more detail, please feel free to contact us directly or let us know the best way to contact you, and we will reach out. We'd love to get to the bottom of this and turn things around for you.
Clean dealership, great customer services, attentive employees, quick process, dealership shows they care for their customers.
Clean dealership, great customer services, attentive employees, quick process, dealership shows they care for their customers.
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for noting our clean facility and the attentiveness of our team. We’re glad the purchase of your new Ram 1500 was quick and reflected our care. Please reach out if there’s anything else you need.
Went for a tire change as I purchased tire warranty My specific tire was not in stock the found one that would work but had to be picked up. I got there at 7 left at 12noon for a tire change
Went for a tire change as I purchased tire warranty My specific tire was not in stock the found one that would work but had to be picked up. I got there at 7 left at 12noon for a tire change
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- Overall experience
- 3.0
- Does not recommend this dealer
- Came in for service or repair
We're sorry that you didn't have a completely satisfying visit. We'd love the opportunity to address any issues with our team here. Thank you for your time, and hopefully, we can get to the bottom of this.
We're sorry that you didn't have a completely satisfying visit. We'd love the opportunity to address any issues with our team here. Thank you for your time, and hopefully, we can get to the bottom of this.
I don't feel that the recall work was done completely. Invoice states didn't accept codes. Just like the radio sold to me doesn't turn off when the car is turned off. Never purchaseing a jeep, dodge, etc
I don't feel that the recall work was done completely. Invoice states didn't accept codes. Just like the radio sold to me doesn't turn off when the car is turned off. Never purchaseing a jeep, dodge, etc
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- Overall experience
- 2.0
- Does not recommend this dealer
- Came in for service or repair
Thank you for your review. We're sorry your visit didn't go as planned, and we'd like to address these issues with our team. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here.
Thank you for your review. We're sorry your visit didn't go as planned, and we'd like to address these issues with our team. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here.
Greeted nicely, offered coffee and snacks. Had TV to watch and everyone and everything were nice and professional.
Greeted nicely, offered coffee and snacks. Had TV to watch and everyone and everything were nice and professional.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Glad to know you were welcomed with coffee, snacks and a TV during your Ram service. Our staff strives to provide a professional and pleasant experience throughout your visit. Thank you for trusting us with your vehicle needs.
Overall a great experience The older man and the woman were very nice acknowledged me right away and kept in contact with to make sure I was being helped Very nice and friendly.
Overall a great experience The older man and the woman were very nice acknowledged me right away and kept in contact with to make sure I was being helped Very nice and friendly.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for sharing your positive experience with our service team for your Jeep Grand Cherokee. We’re pleased to hear the team provided friendly, attentive support and kept you informed throughout the process. We look forward to serving you again.
Good customer service, friendly and helpful, and responded in a timely manner with my concerns.
Good customer service, friendly and helpful, and responded in a timely manner with my concerns.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your feedback. We’re glad our team provided friendly, helpful support and addressed your concerns promptly during the service of your Ram 1500. We appreciate you trusting us with your vehicle and look forward to assisting you again.
Truck was there for 3 weeks, kept getting told it would be ready and was not ready waiting on parts. I had to call and check on the truck Carolina didn't seem to know what was going on with the repairs she always had to go and find out from the technician. She wouldn't even authorize my military discount. Horrible experience all around.
Truck was there for 3 weeks, kept getting told it would be ready and was not ready waiting on parts. I had to call and check on the truck Carolina didn't seem to know what was going on with the repairs she always had to go and find out from the technician. She wouldn't even authorize my military discount. Horrible experience all around.
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- Overall experience
- 1.0
- Does not recommend this dealer
- Came in for service or repair
Thank you for this feedback, Jacob. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message with your contact information so we can learn more and address your concerns? While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen.
Thank you for this feedback, Jacob. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message with your contact information so we can learn more and address your concerns? While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen.